Medical Receptionist

2 months ago

Kennewick WA United States Trios Health Full time

BONUS BASED ON YEARS OF EXPERIENCE:

Sign On Bonus Available: $2,500 with experience (Pro-Rated for Part Time Positions)

Salary Range: $16.28 - $20.34

*This is a safety sensitive position*

Your experience matters

At Trios Health, we are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. Here, you’re not just valued as an employee, but as a person. As a Medical Receptionist joining our team, you’re embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion, and dedication will make a remarkable difference in the lives of those we serve.

Essential Functions

  • Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
  • Distributes and explains forms, documents, and educational handouts to patients or family members.
  • Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions.
  • Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.
  • Verifies insurance benefits and obtains precertification/authorization as necessary.
  • Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
  •  Greets the patients and maintains direct eye contract for excellent customer service
  • Answer the telephone and effectively assist all customers/patients.
  • Gathers demographic information and enters/updates in computer system.
  • Conducts intake activities with respect for patient's privacy and rights
  • Listens attentively to patients and /or parents or caregiver.
  • Reacts in positive helpful manner to questions or inquiries
  • Interacts with waiting patients to keep them apprised of delays
  • Notifies clinical staff of patients delays and cancellations
  • Assists co-workers during heavy workloads and during absences willingly
  • Accurately completes and verifies patients charges on fee slips
  • Answers telephone and effectively assists customer transfers, take clear messages, spells correctly and uses proper grammar
  • Oversee cash payment and accurately applies payment to patient accounts
  • Balances cash at end of day for deposit.
  • Prepares and maintains accurate medical records.
  • Makes copies as requested
  • Files lab and other medical documents with accuracy when required
  • Demonstrated knowledge and skills necessary to communicate and provide information appropriate to age and specific needs of patients
  • Demonstrates ability to adjust explanation of insurance, procedures and office procedures based on age or need of patient
  • Assists patient need for assistance in completing forms
  • Assures that all required forms are completed by patient
  • Proficiently works with computer systems to communicate and maintain patient health records
  • Other General Duties; Enhance professional growth and development through educational annually.
  • Coordinates with staff the need for office supplies
  • Reports equipment malfunction to clinic manager
  • Works as a team member with all practice staff.

Qualifications and requirements

  • High School Diploma or Equivalent 

Benefits:  

Medical Insurance: PPO, HRA, HDHP offered through Blue Cross Blue Shield

Dental Insurance: Offered through Delta Dental

Vision Insurance: Offered through VSP

Free EAP (Employee Assistance Program) 

Paid Time Off (Up to 25 days a year or 200 hours)

Employer Paid Short-Term and Long-Term Disability

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