Senior Network Engineer

2 weeks ago


Iselin NJ United States Emonics LLC Full time

Primary Responsibilities


  • Administer all network equipment, hardware, and software upgrades. Action/resolve incidents escalated by Networking I support and/or customers as per documented guidelines.
  • Available to be on-call
  • Cabling/Patching within Data Centre
  • Cisco Wireless troubleshooting a must, familiar with Wi-Fi Surveys
  • Remote testing/triage to validate alert/event/incidents.
  • Contacting customer helpdesk and/or end user and guiding through advanced triage/troubleshooting to isolate network issue to hardware/cabling/transport.
  • Troubleshooting and resolving higher level network issues, not localized to single sites.
  • Serve as the technical point of contact for the customer, and for the L1 team. Escalating with vendors/customers and troubleshooting issues with their specialists to work through critical/escalated/chronic/aging issues to resolution.
  • Performing triage/troubleshooting with field engineers during site visits and vendor meets to identify/resolve advanced device hardware, configuration and/or software/IOS/Nexus issues.
  • Cisco ACI an asset
  • Conduct and provide RCAs to customers for major incidents, critical escalations & chronic/repetitive issues.
  • Escalate issues for Level 3 support as per documented guidelines.
  • Provide testing, implementation & validation support for change management.
  • Provide analytical support for problem management activities being performed by Level 3 support.
  • Providing support for tools audit and QA activities being performed by Team Leads & Management.
  • Contributing to documentation and knowledge articles.
  • Participate in technical panel for hiring of Level 2/3 associates.
  • Participate in technical aspects of service transitions.
  • Monitor network performance and troubleshoot problem areas as needed.
  • Allocate time and tasks in the Time Reporting System
  • Other duties as assigned

Qualifications


  • 5+ years of experience
  • Associate, bachelor’s or equivalent experience
  • ITIL knowledge/certification is a plus
  • Cisco Certification- CCNA ,CCNP
  • Cisco firewall experience is a plus
  • Some experience in project management
  • Incident Ticketing a must (e.g., Remedy, Service-Now, etc)
  • Cisco, CheckPoint, Cisco ACI
  • Routers, switches, APs, Wireless Controllers, Load Balancer, Site to site Datacenter and Closet Patching/Cabling
  • Strong troubleshooting skill on routers and switches for both LAN/WAN topology as well as Wireless



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