Virtual Property Claims Specialist

2 days ago


Brea CA United States CNA Insurance Full time

Employer Industry: Insurance


Why consider this job opportunity:

  1. Salary up to $98,000 annually
  2. Comprehensive and competitive benefits package to support physical, financial, emotional, and social wellbeing
  3. Opportunity for career advancement and growth within the organization
  4. Hybrid work model with the flexibility to work in the office 1-2 days per week
  5. Supportive work culture that values employee contributions and potential
  6. Chance to work on diverse and complex commercial property claims

What to Expect (Job Responsibilities):

  1. Deliver exceptional service to commercial customers and agents/brokers through empathetic and efficient claims handling
  2. Create initial damage estimates using Xactimate, incorporating photographic and video evidence of property damage
  3. Manage and resolve commercial property claims of varying complexity, including weather-related and non-weather-related incidents
  4. Coordinate investigations and evaluations of claims through communication with customers, vendors, and experts
  5. Partner with attorneys, account representatives, and underwriters to develop strategies for timely claim resolution

What is Required (Qualifications):

  1. Bachelor's degree or equivalent experience
  2. Minimum of three to five years of claims experience, with a focus on Commercial Property and field estimating preferred
  3. Solid knowledge of commercial property claims and experience conducting physical inspections
  4. Strong interpersonal, communication, and negotiation skills
  5. Ability to work independently and manage multiple tasks effectively

How to Stand Out (Preferred Qualifications):

  1. Professional designations related to insurance or claims management
  2. IICRC certification and completion of Applied Structural Drying
  3. Experience using Microsoft Office Suite and other business-related software
  4. Understanding of state/territory regulations and industry trends
  5. Ability to support Catastrophe (CAT) duty as required
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