Floor Supervisor

2 weeks ago

Tewksbury MA United States Wamesit Lanes Full time

We're on the lookout for a Floor Supervisor to join our team. As a Floor Supervisor, you'll be at the heart of the action, making sure everything runs smoothly and our guests have the time of their lives. If you have good leadership skills, love to spread good vibes and thrive in a high-energy environment, then we need to hear from you


You will be expected to:

  • Supervise and coordinate the activities of the floor staff to ensure smooth operations.
  • Monitor and maintain high standards of customer service and satisfaction standards in all areas of the facility.
  • Provide guidance and support to team members, fostering a positive work environment.
  • Assist in resolving customer inquiries and concerns in a professional and timely manner.
  • Responsible for attractions, bowling, and restaurant operations during the assigned shift.
  • Ensure that all areas of the facility are kept clean and free of debris.
  • Discipline subordinate employees when necessary.
  • Ensure compliance with company policies and procedures
  • Enforce safety practices, regulations and policies.
  • Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the facility, employees and guests.
  • Contribute to the overall success of Wamesit Lanes by actively participating in team meetings and offering innovative ideas for improvement
  • Complete all other tasks as designated by Upper Management.


If you are passionate about creating memorable experiences for guests and leading a dedicated team, we would love to hear from you.


REQUIREMENTS
  • High School Diploma required or GED equivalent.
  • Associate Degree, Bachelor’s Degree preferred.
  • 1-2 years’ experience supervising in a Restaurant or Bowling Center.
  • Strong supervisory and leadership skills.
  • Proficient with all MS Office Applications.
  • Minimum age of 21 years old.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, etc.
  • Must be flexible and adaptable to change.
  • Must be able to work a flexible schedule including days, nights, weekends and holidays.
  • Must have strong attention to detail & organizational skills
  • Must have effective problem solving and time management skills to ensure a quick response to guest needs.
  • Must have exceptional personal hygiene.
  • Must be able to work in a fast paced environment that requires being on your feet for an extended period of time.
  • Employment subject to successfully completing a Background Check and/or CORI Screening.

Come join the Wolf Pack 


Wamesit Lanes & Escapology Perks

Meals –20% off your meal only when you visit Wamesit

Bowling – Free bowling and shoe rental for up to 6 people if there is no wait. If there is a wait, you must either wait until it’s over or pay full price.

Golf Simulators – Free use of the simulators up to 4 if there are no reservations.

Arcades – Free with no redemption, must have ID on you

Events – All packages for immediate family (including brother, sister, mother, father, daughter, son, grandparents, grandchildren and step-siblings) will receive 50% off if you are a member of management, team members will receive 20%. Event food will not be discounted for management or team members. Package includes bowling & shoes, room, simulators, and arcade. Black-out periods are associated with bookings, see HR or Sales Office for specifics.

Merchandise – 20% off

Escapology – Wamesit has a partnership; Wamesit employees receive 50% off an entire group of their friends/family ONCE per month, and 20% all merch (shirts, sweatshirts, tanks, etc.)

Verizon – Up to 18% discount, visit verizonwireless.com/discounts

TicketsatWork – Free membership that provides thousands of exclusive discounts on merchandise, services, travel, entertainment and more


Donald MacLaren Sr. has been a life-long bowler and always had an interest in bringing an entertainment venture to his hometown of Tewksbury with his son. On February 10, 2014, that idea was born to what is now Wamesit Lanes. The original site of the Motel Caswell where Wamesit Lanes sits, gave the opportunity to thrive in a premiere location. With the help of local contractors, we are proud to say, “we were built by Tewksbury, For Tewksbury”. On November 9, 2015, we celebrated our Grand Opening.


The Wamesit Lanes Family Entertainment Center is a fun, positive, family-friendly destination. We are the first and only luxury candlepin and tenpin center in the world. We offer high quality year-round entertainment for thousands of area residents of all ages.


Wamesit is committed to providing equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local laws.

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