Vehicle Control Clerk
2 weeks ago
A Day in the Life:
The Vehicle Control Clerk (VCC) handles inbound and outbound calls for rentals with overdue rental contracts.
The starting pay for this role is $16.00 per hour.
What You’ll Do:
- Professionally engage with customers via phone on inbound and outbound calls and email.
- Document all calls and contract notes within appropriate systems.
- Communicate with customers and other partners using a shared department inbox.
- Manage rental agreements as appropriate including:
- Processing rental extensions per customer request
- Contacting locations to close requests
- Closing rental agreements when all return information is complete
- Other responsibilities and projects as assigned.
What We’re Looking For:
- Experience in customer service or call center environment
- Moderate efficiency in MS Office, including Excel, Word, and Outlook
- Ability to learns and achieve proficiency in new software applications
- Excellent verbal and written communication skills
- Strong customer service skills with the ability to de-escalate sensitive situations
- Strong organization and analytical skills
- Ability to work independently
- Bilingual is a plus
What You’ll Get:
- Up to 40% off the base rate of any standard Hertz Rental
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more
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