Risk Manager, Product Quality

16 hours ago

Seattle WA United States Amazon Full time

Job ID: 2796251 | Amazon.com Services LLC

Amazon's Perfect Order Experience team works to ensure that buyers receive authentic products in the condition and with the functionality they are expecting. We design and implement policies, tools, and technology innovations to protect the buying experience on Amazon. Our greatest challenge is protecting buyer trust without unjustly harming good selling partners. To strike the right balance, we invest in mechanisms which allow us to accurately identify and mitigate risk, and to quickly correct and learn from our mistakes. This strategy includes continuously evolving enforcement policies, iterating our Machine Learning risk models, and exercising high‐judgement decision‐making where we cannot apply automation.

We are looking for a Risk Manager with a passion for data and delivering results to discover and solve negative customer experiences. You will enjoy working with one of the richest data sets in the world, uncovering customer issues and developing innovative solutions while working across various teams within Amazon. You will possess the ability to see your insights drive the creation of real tools and features for our customers and thousands of merchants participating in our Marketplace on a regular basis.

The ideal candidate will be an innovative leader who obsesses over customers and empathizes with their pain of receiving sub-optimal products. They will be energized by working with cross-functional teams and have a proven track record of succeeding in ambiguous situations. They will be comfortable with visualizing data and conceptualizing programs with a sharp focus on business outcomes. They will use data to guide decisions and prioritization, and will deliver results that help customers and sellers. They will have a track record of working across policy, legal, product, engineering, data science, and operations teams to deliver successful program launches.

Key job responsibilities

This Risk Manager can expect to:

  1. Understand customer concerns and develop a good understanding of returns due to issues related to product quality.
  2. Define roadmaps to achieve business goals, which includes solving for key drivers of customer issues and designing solutions that eliminate issues.
  3. Design, develop, and deploy programs in partnership with product, engineering, policy, and science teams.
  4. Work with business stakeholders and tech teams to define needs, build solutions, and measure results.
  5. Clarify and drive short-term and long-term project priorities and commitments, as well as establish and maintain clear chains of project and program management and accountability.
  6. Lead and manage day-to-day program requirements with operations teams and program and product managers.
  7. Plan and conduct product/business reviews and reporting, including program flashes, budgeting, and ops optimization.
  8. Report on key metrics and performance indicators to measure overall program and product performance and provide a foundation for continuous improvement.
About the team

Here at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

BASIC QUALIFICATIONS
  • 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience.
  • Bachelor's degree or equivalent.
  • Experience handling confidential information.
  • Experience with SQL and Excel.
PREFERRED QUALIFICATIONS
  • 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience.
  • Professional auditing qualification, or similar risk or compliance credentials.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit .

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Posted: May 22, 2024

#J-18808-Ljbffr

  • Sr. Risk Manager, Global Product and Food Safety

    17 hours ago

    Seattle, WA, United States Amazon Full time

    Sr. Risk Manager, Global Product and Food Safety Job ID: 2809031 | Amazon.com Services LLC The Regulatory Intelligence, Safety and Compliance (RISC) team's charter is to protect Amazon customers from products that are illegal, illegally marketed, unsafe, or otherwise prohibited by Amazon policies. The Product Safety policy lead will own analysis and risk...

  • Senior Quality Engineer

    1 month ago

    Seattle, United States Product Creation Studio Full time

    Do you want to... Fulfill why you got into engineering? Work on products that make a difference? Find a dynamic work environment where you can shape the future of products? Product Creation Studio is looking for a highly qualified quality engineer to own and drive our quality system forward. As a quality engineer you will assume ownership of all quality...

  • Senior Product Manager, Risk

    18 hours ago

    California, MO, United States Motive Full time

    About the Role: The risk team at Motive builds the foundation for managing our risk across all our financial products including Motive Card. In this role you will lead and own the strategy and roadmap of the risk team. The ideal candidate will have a mix of customer focus and appreciation for financial risk, thrive in a fast-moving environment, and be an...

  • Associate, Capital

    16 hours ago

    Seattle, WA, United States Selby Jennings Full time

    Job Title: Associate, Capital and Risk Management Location: Seattle, WA About Our Client: Our esteemed client is a leading Catastrophe Insurance Company headquartered in Seattle. With a commitment to excellence and a focus on providing innovative risk management solutions, they are seeking a talented Associate to join their Capital and Risk...

  • VP, Risk Management

    17 hours ago

    Valhalla, NY, United States American Health Quality Association Full time

    Job Summary: VP, Risk Management provides strategic direction and leadership for all enterprise risk management and insurance functions for WMCHealth Network. This individual is responsible for the design, implementation, staff leadership and development of enterprise risk management services throughout the organization and participates with senior...

  • Sr. Risk Manager, North America Compliance, RISC

    18 hours ago

    Seattle, WA, United States Amazon Full time

    Job ID: 2800466 | Amazon.com Services LLC The Senior Risk Manager supports new tools and programs supporting the store's global compliance efforts. This person will influence behavior, plan projects with legal/business partners, and inspire cross-functional team commitments, complying with Amazon quality standards, and maintaining restricted products...

  • Director - Risk & Quality Management

    16 hours ago

    Las Vegas, NV, United States US Anesthesia Partners, Inc. Full time

    Overview US Anesthesia Partners is the highest-quality single-specialty anesthesia practice in the United States, with over 6,000 employees distributed across 12 states. Our clinical and non-clinical staff support each other as they work toward a common vision: Empowering people to advance exceptional care. The Director - Risk & Quality is responsible for...

  • Director of Quality and Risk Management

    18 hours ago

    Mesa, AZ, United States KPC Promise Healthcare LLC Full time

    KPC Promise Hospital of PHOENIX: The Director of Quality is responsible for organizing, leading, implementing, and supervising day-to-day operations of the performance improvement and risk management programs. The director contributes to the organization’s mission and vision by planning, designing, studying, and assessing hospital-wide performance...

  • Risk Manager

    4 weeks ago

    Merritt Island, FL, United States Solaris HealthCare Full time

    Risk Manager / Quality Assurance Coordinator (RN)Come join our 5-star quality measure, Joint Commission accredited, best-in-area rated facility! Our team mission is to foster the best care in the area for our patients, while providing an environment where our team can thrive and succeed in their career. WHY WORK FOR US? Health, Dental, and...

  • Senior Risk Manager, Trustworthy Shopping Experience

    17 hours ago

    Seattle, WA, United States Amazon.com Services LLC Full time

    Senior Risk Manager The team is growing fast and we're looking for a Senior Risk Manager to join our team in Seattle! This role sits within the Trustworthy Shopping Experience (TSE) team, where we are responsible for creating a trustworthy shopping experience across Amazon stores worldwide. Our vision is to guarantee customers a worry-free shopping...

  • Site Risk

    17 hours ago

    Seattle, WA, United States Amazon Full time

    Job ID: 2800880 | Amazon Data Services, Inc. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have...

  • Principal Risk Manager, Investment Products

    3 days ago

    Frisco, TX, United States Social Finance (SoFi) Full time

    Employee Applicant Privacy NoticeWho we are:Shape a brighter financial future with us.Together with our members, we're changing the way people think about and interact with personal finance.We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The...

  • VAS - Quality & Risk Management Director

    16 hours ago

    Boise, ID, United States CBRE Full time

    CBRE VAS - Quality & Risk Management Director Boise, Idaho Apply Now VAS - Quality & Risk Management Director Job ID: 182253 Posted: 03-Sep-2024 Service line: Advisory Segment Role type: Full-time Location: Remote - US Are you ready to start an exciting career with CBRE? About the role: As a CBRE Quality & Risk Management (QRM) Director, you will serve as...

  • Manager of Quality and Risk Management BMT

    18 hours ago

    San Antonio, TX, United States HCA Healthcare Full time

    Description Introduction Do you have the career opportunities as a(an) Manager of Quality and Risk Management you want with your current employer? We have an exciting opportunity for you to join Methodist Hospital which is part of the nations leading provider of healthcare services, HCA Healthcare. Benefits Methodist Hospital offers a total rewards package...

  • Technical Product Manager

    4 weeks ago

    Seattle, WA, United States Apex Systems Full time

    Key projectsSupport the tools and featuresVery large project including Tableau and moving it to cloud based server (participation varies based on skillset)NDA Team culture/work environmentFast paced technical teamRelatively smaller size team (15 partners)Owning platforms that are critical within developmentCross functional working environmentSupport of the...

  • Senior Product Manager

    16 hours ago

    San Francisco, CA, United States The Product Folks Full time

    At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization. Lyft connects people to transportation to change the way we live and get around our communities. We are looking for product managers who bring exceptional creative,...

  • VAS - Quality & Risk Management Director

    16 hours ago

    Salem, OR, United States CBRE Full time

    CBRE - VAS Quality & Risk Management Director Location: Salem, Oregon Job ID: 182253 Posted: 03-Sep-2024 Service Line: Advisory Segment Role Type: Full-time Areas of Interest: Remote - US Are you ready to start an exciting career with CBRE? About the Role: As a CBRE Quality & Risk Management (QRM) Director, you will serve as the subject matter expert...

  • VAS - Quality & Risk Management Director

    16 hours ago

    Jackson, MS, United States CBRE Full time

    CBRE VAS - Quality & Risk Management Director Jackson, Mississippi Job ID: 182253 Posted: 03-Sep-2024 Service line: Advisory Segment Role type: Full-time Location: Remote - US - United States of America Are you ready to start an exciting career with CBRE? About the role: As a CBRE Quality & Risk Management (QRM) Director, you will serve as the subject matter...

  • Cybersecurity Risk Manager

    7 days ago

    Seattle, Washington, United States Washington Federal Full time

    Washington Federal is seeking a talented Cybersecurity Risk Manager to collaborate and contribute to the overall development and implementation of a risk-based information security program. This individual will be responsible for ensuring that the organization adheres to established policies, procedures, and regulations related to information security.Job...

  • Program Quality Manager

    2 days ago

    Houston, TX, United States US6469 Sysco Payroll, Division of Sysco Resources Services, LLC Full time

    JOB SUMMARYExecute initiatives, manage projects and lead FSQA programs that assure products are in compliance with Sysco program requirements. Responsible for ensuring the maintenance of and/or compliance of supplier’s products to Sysco food safety and brand supplier standards.  Lead the FSQA product process and a cross-functional team to develop and...