Field Resource Coordinator

1 month ago

Roseland NJ United States Dish Full time
Company Summary

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network---.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.

Department Summary

The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry's best products and services for DISH.

Job Duties and Responsibilities

Field Resource Coordinators are key players in helping our technicians and our company reach their goals. We are responsible for ensuring that our technician resources are able to service our customers as quickly and efficiently as possible. This is done through day-of route changes and customer appointment scheduling adjustments.

Key Responsibilities:
  • Communicating in real time with In-Home Service Professionals about any issues and the resulting changes to the routing
  • Working with technicians to accommodate same day customer appointments
  • Tracking and communicating appointments' progress with field management
  • Referring and assigning additional jobs to external subcontractors
  • Answering incoming customer calls that arise and handling/transferring appropriately
  • Remaining sharp. Different tasks are done throughout the day that require significant attention and accuracy.

    Spanish bilingual is a plus.

    Skills, Experience and Requirements

    Education and Experience:
    • Bachelor's degree from a four year college or university is a plus; or a combination of education and experience

      Skills and Qualifications:
      • Be an advocate for our customers; have the drive to build your knowledge of the tools and resources to provide best-in-class customer service
      • Effectively communicate, both written and verbally, with all levels of the organization
      • Appropriately organize, prioritize, and monitor tasks for effective and efficient work completion
      • Adjust to changing responsibilities and priorities in a fast paced, growth-oriented, and time-critical environment
      • Have the drive to learn and master DISH's workforce management (WFM) and customer relationship management (CRM) software
        Salary Ranges

        Compensation: $24.85/Hour
        Benefits

        We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

        The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

        Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

        The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

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