Veterans Preferred
2 months ago
Military Veterans are Encouraged to Apply. -R10051544 Customer Process Specialist (Open)
Location:
Allentown, PA - Snowdrift Rd - Management - East Region
How will you CONTRIBUTE and GROW?
The Customer Process Specialist (CPS) provides support services for all phases of the Airgas customers' experience primarily telephonic, both locally and for remote locations in a region. The CSP promotes long-term customer relationships and provides superior customer service by placing more focus on the elements impacting a positive customer experience which will have a favorable impact on Division/Region profitability.
- Responsible for customer service calls on "House" accounts.
- Responsible for the timely resolution of Regional account pricing disputes; within one billing cycle. Communicates with internal and external customers regarding status and/or resolution to a dispute.
- Responsible for the collection of Tier 1 and Tier 2 branch notification reports.
- Responsible for assisting in resolution of expired customer blanket Pos.
- Responsible for the review of certain orders on billing blocks (such as LOU billings and PO Blocks).
- Responsible for implementing and complying with the policies and procedures that help ensure the timely resolution of customer facing activities and a positive customer experience.
- Assists to alleviate complex billing dispute problems from branch responsibility.
- Other duties and responsibilities such as ad hoc reporting as may be assigned.
________________________
Are you a MATCH?- High School Diploma/GED required.
- Minimum one year prior experience in an operations, customer-service or manufacturing related administrative role required.
- Prior experience in the bulk/gas industry preferred.
- Communicates effectively both verbally and in writing; listens effectively and clarifies information as needed; works well with others in a team environment across the organization knowing who to engage to achieve results. Uses candor and sensitivity in their dealings with others.
- Ability to build effective relationships with all levels and roles in the organization and to work well both independently and as part of a team.
- Detail oriented.
- Excellent analytical and creative problem solving skills with the ability to make independent decisions based on investigation and judgment as well as ability to discern when to escalate issues.
- Proficient in Google suite applications and Microsoft Office (Word, Excel) as well as a demonstrated ability to utilize financial applications within SAP.
Demonstrated working knowledge of SAP or other ERP systems preferred.
Exceptional organization & time management skills with ability to use time efficiently handling multiple demands, supporting multiple people and competing priorities effectively.
Ability to deal with difficult situations in a diplomatic and professional manner.
Prior knowledge of the packaged gas distribution business and a solid understanding of operations related to cylinder processing and maintenance preferred.
________________________
We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.
We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates.
Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program for dependent children.
_________________________
Your differences enhance our performance
At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
_________________________
Equal Employment Opportunity Information
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.
Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com .
_________________________
California Privacy Notice
- High School Diploma/GED required.
-
Veterans Preferred
2 months ago
Export, PA, United States Airgas Full timeMilitary Veterans are Encouraged to Apply. -R10054842 Plant Operator (Open) Location: Export, PA - Filling industrial How will you CONTRIBUTE and GROW? The Plant Operator is responsible for safely operating equipment for the handling and production of packaged gas cylinders, both for high pressure and liquefied gases. In particular, you will: ...
-
Veterans Preferred
2 months ago
Hatfield, PA, United States Airgas Full timeMilitary Veterans are Encouraged to Apply. -R10056772 Branch Manager (Open) Location: Hatfield, PA - Retail shop How will you CONTRIBUTE and GROW? The Branch Manager has overall responsibility for the critical issues of branch operations and profitability including: sales, sales growth, budgeting, gross margins, operating expenses, safety, customer...
-
Veterans Preferred
2 months ago
Hendersonville, TN, United States Hyatt Full timeMilitary Veterans are Encouraged to Apply. -The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt...
-
Veterans Preferred
4 weeks ago
Portland, ME, United States Airgas Full timeMilitary Veterans are Encouraged to Apply. -R10055363 Branch Manager (Open) Location: Portland, ME - Filling industrial How will you CONTRIBUTE and GROW? Position Title: Branch Manager - Portland, ME - 1st Shift - Monday - Friday The Branch Manager has overall responsibility for the critical issues of branch operations and profitability...
-
Veterans Preferred
1 month ago
Rancho Cucamonga, CA, United States Airgas Full timeMilitary Veterans are Encouraged to Apply. -R10054166 TECHNICIAN (Open) Location: Rancho Cucamonga, CA - Welding equipment rental - RDA How will you CONTRIBUTE and GROW? Under the direction of the Branch Manager, the incumbent will perform a dual role as Repair Technician and Driver. As a Repair Technician, the incumbent will be responsible for...
-
Veterans Preferred
1 month ago
Houston, TX, United States Airgas Full timeMilitary Veterans are Encouraged to Apply. -R10051103 Repair Technician (Open) Location: Houston, TX (RDA) - Welding equipment rental How will you CONTRIBUTE and GROW? Under the direction of the Robotics & Automation Operations Manager, the incumbent performs service work on the BotX Cobotic welder, weld automation equipment and other specialty...
-
Veterans Preferred
2 months ago
Deer Island, OR, United States Airgas Full timeMilitary Veterans are Encouraged to Apply. -R10047776 Plant Operator (Open) Location: Deer Island, OR - Filling industrial - Dry-ice How will you CONTRIBUTE and GROW? If you're looking for dry ice, you'll find it with Airgas. As the largest supplier of dry ice, Airgas has established a series of production plants across the nation to develop a secure...
-
Veterans Preferred
3 months ago
Carlsbad, CA, United States Hyatt Full timeMilitary Veterans are Encouraged to Apply. - Find your place at Park Hyatt Aviara: Become part of one of San Diego's premiere destination locations, a AAA Five-Diamond luxury resort. Recently renovated with striking architecture, a beautiful spa, an 18-hole Arnold Palmer designed golf course, and a resort getaway that offers world-class recreation and...
-
Veterans Preferred
2 months ago
Germantown, WI, United States Airgas Full timeMilitary Veterans are Encouraged to Apply. -R10057191 Customer Srvc Representative (Open) Location: Germantown, WI (LLC Support) - Management How will you CONTRIBUTE and GROW? Customer Support Specialist Germantown, WI Non-Exempt SUMMARY: This role is responsible for providing exceptional support to internal and external customers through...
-
Veterans Preferred
2 months ago
Fairbanks, AK, United States Airgas Full timeMilitary Veterans are Encouraged to Apply. -R10056155 Counter Sales Representative (Open) Location: Fairbanks, AK (ALALP) - Retail shop How will you CONTRIBUTE and GROW? Inside Sales Representative - Fairbanks, AK - Monday through Friday, 8:00 am to 5:00 pm - Target Hourly Salary: $20 to $24 per hour depending on experience, quarterly bonus...
-
Veterans Preferred
4 weeks ago
Tigard, OR, United States Airgas Full timeMilitary Veterans are Encouraged to Apply. -R10055860 Counter Sales Representative (Open) Location: Tigard, OR - Retail shop How will you CONTRIBUTE and GROW? Inside Sales Representative - Tigard, OR - Monday through Friday, 8:00 am to 5:00 pm - Target Hourly Salary: $22 - $26 plus quarterly bonus opportunity - Benefits at Airgas include...
-
Veterans Preferred
2 months ago
Stowe, VT, United States Hyatt Full timeMilitary Veterans are Encouraged to Apply. -At Spruce Peak we have something special. As the premier Vermont mountain community, we are surrounded by the natural beauty of the Green Mountains. The Lodge and Club are slope side at Stowe Resort; gorgeous for year-round adventures, escapes, destination weddings, and more. We take pride in our teamwork, high...
-
Veterans Preferred
2 months ago
Columbus, OH, United States Airgas Full timeMilitary Veterans are Encouraged to Apply. -R10055913 Account Manager (Open) Location: Columbus, OH - Retail shop How will you CONTRIBUTE and GROW? The Account Manager (AM) is responsible for managing the sales process and driving profitable sales growth within an assigned sales territory to both existing and new Airgas customers. You will meet and...
-
Veterans Preferred
1 month ago
Charlotte, NC, United States Airgas Full timeMilitary Veterans are Encouraged to Apply. -R10057508 Technician - Apprentice (Open) Location: Charlotte, NC - N. Graham St - Welding equipment rental How will you CONTRIBUTE and GROW? Under the direction of the Branch Manager, the incumbent will perform a dual role as Repair Technician and Driver. As a Repair Technician, the incumbent will be...
-
Veterans Preferred
2 months ago
Hayward, CA, United States Airgas Full timeMilitary Veterans are Encouraged to Apply. -R10020404 Manager - District (Open) Location: Hayward, CA - Retail shop How will you CONTRIBUTE and GROW? The Salary offered is $110,000 to $130,000 plus Auto Allowance and Annual Bonus. The District Manager has the responsibility to lead, direct, and motivate all Branch, Administrative, Operating, and...
-
Veterans Preferred
1 month ago
Atlanta, GA, United States Airgas Full timeMilitary Veterans are Encouraged to Apply. -R10057068 Laboratory Technician (Open) Location: Atlanta, GA (South Division) - Filling industrial How will you CONTRIBUTE and GROW? This position is primarily responsible for the analysis and certification of specialty gases, in compliance with established specifications. Performs analysis for specialty...
-
Veterans Preferred
4 weeks ago
Soda Springs, ID, United States Airgas Full timeMilitary Veterans are Encouraged to Apply. -R10052889 Inside Sales (Open) Location: Soda Springs, ID - Retail shop How will you CONTRIBUTE and GROW? Inside Sales Soda Springs, ID Monday through Friday daytime hours. How will you CONTRIBUTE and GROW? As a Inside Sales Associate, you will learn about all of the welding and safety equipment that...
-
Veterans Preferred
4 weeks ago
San Antonio, TX, United States Airgas Full timeMilitary Veterans are Encouraged to Apply. -R10055080 Account Manager (Open) Location: San Antonio, TX - Filling industrial How will you CONTRIBUTE and GROW? The Account Manager is responsible for managing the sales process and driving profitable sales growth within an assigned sales territory to existing and new Airgas customers. Our Account...
-
Veterans Preferred
1 month ago
Oregon City, OR, United States Airgas Full timeMilitary Veterans are Encouraged to Apply. -R10056874 Representative - Inside Sales (Open) Location: Oregon City, OR - Retail shop How will you CONTRIBUTE and GROW? Inside Sales Representative - Oregon City, OR - Monday through Friday, 8:00 am to 5:00 pm - Target Hourly Salary: $19 - $24 plus quarterly bonus opportunity - Benefits at Airgas...
-
Veterans Preferred
2 months ago
Tampa, FL, United States Airgas Full timeMilitary Veterans are Encouraged to Apply. -R10055450 Plant General Manager (Open) Location: Tampa, FL - Filling industrial How will you CONTRIBUTE and GROW? If you are seeking a company that values its employees, encourages growth and development, and makes a global impact, Airgas is the place for you. Join our team and be a part of an organization...
