Boston Emergency Services Team Call Center Clinician
2 days ago
POSITION SUMMARY:
Answers BEST 800# hotline; this is a key position within the Boston Emergency Services Team (BEST) Program, responsible for providing telephone screening and intake functions. Provide telephone triage for individuals experiencing psychiatric crisis; assists with stabilization, crisis intervention, and refers to the appropriate sources.
Department: Psychiatry
Schedule: Part Time, Per Diem
JOB REQUIREMENTS
EDUCATION: Master's Degree in social work, psychology, education, counseling, or related field.
CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: LCSW, LICSW or LMHC license preferred.
EXPERIENCE: Previous field experience working in emergency psychiatry-related clinical activities preferred.
KNOWLEDGE AND SKILLS:
- Requires knowledge of referral process and community resources and agencies relative to health, protective services, crisis intervention, disability, etc.
- Excellent listening skills, ability to diagnose problems, resolve conflict, and develop practical solutions, even when sources are scarce.
- Ability to make alternative plans as needed.
- Advanced interpersonal skills necessary to interact effectively with various healthcare professionals and to instill confidence and to advocate for patients and their family.
- Excellent English language skills to summarize and communicate orally and in writing, moderately complex information in varied formats to internal and external customers.
- Cultural sensitivity and comfort with a wide range of social, racial and ethnic populations.
- Bicultural/Bilingual competency a plus.
- Proficiency with standard software programs used in healthcare (such as MS Word, Outlook), patient registration systems, electronic medical record and web browsers.
Equal Opportunity Employer/Disabled/Veterans
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