Service Desk Analyst
7 days ago
Kodiak Building Partners generates more than $3 billion of annual revenue serving general contractors, homebuilders, sub-contractors, remodelers, and consumers through its Operating Companies across the United States with a diverse array of products from five distinct segments: Lumber and Building Materials, Millwork, Appliances, Construction Supplies, and Commercial Drywall products. Kodiak Building Partners serves general contractors, homebuilders, sub-contractors, remodelers, and consumers through its facilities across the United State with a diverse array of products from four distinct segments; Interior Specialty Products, Construction Supplies, Lumber and Building Materials and Commercial Drywall products. Our technology platform fully embraces cloud solutions from infrastructure and business applications: Software Defined WAN, LAN, wireless, Virtualization, hosting services, site on-premise servers, directory services, Windows based devices, direct and network printers, multifunction printers, hosted PBX, Internet circuits, and cloud business systems.
Kodiak is seeking a Service Desk Analyst, whowill be responsiblefor providing on-site and remote technical support to keep our customers productive and information secure at all times. In addition, this position owns responsibility for identifying root cause and resolving issues using best practice technical methodologies to drive a positive trend in our service levels, while simultaneously assisting users in solving their day-to-day desktop support issues. Will provide technical hardware and software support, upgrades, patches, and maintain records of software licensing and technical hardware assets as required for efficient operations and compliance to copyright or other related laws.
PRIMARY JOB RESPONSIBILITY: General Technical Support
Required tasks to fulfill primary responsibility:
Provide onsite and remote device support for all headquarter and branch customers in multiple work settings and environments. With focus on, but not limited too – Windows OS, Dell/HP desktops & Laptops, tablets, scanners, HP/Dell/Xerox/Canon multi-function printers, wireless connectivity, hosted VoIP (Mitel, Polycom, Cisco), Office software, and business applications.
PRIMARY JOB RESPONSIBILITY: Customer Service
Required tasks to fulfill primary responsibility:
Provide positive and friendly customer service. Will be the first point of contact, monitoring and answer helpdesk phone/tickets during business hours and respond accordingly. Will work in within a technical services team.
PRIMARY JOB RESPONSIBILITY: Software & Hardware Support
Required tasks to fulfill primary responsibility:
Install software to initialize PCs, upgrades, patches, and revisions. Regularly checks across end-point management systems - virus updates and software distribution to servers and workstations. Provide a variety of hardware repair functions and liaison with suppliers. Diagnose repair and/or replace memory, hard drives, etc. Pull cable, locate and relocate PCs, printers and other hardware – at times coordinating such work with subscribed service providers and vendors.
PRIMARY JOB RESPONSIBILITY: Additional Duties as Assigned
Required tasks to fulfill primary responsibility:
As our company develops, other duties will be recognized necessary and assigned to service our headquarters and subsidiary customers.
QUALIFICATIONS:
- Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience preferred
- 3+ years related experience in technical support, some networking/telecom, systems administration, and cloud service administration preferred
Customer service focused technical professional proficient in Microsoft operating systems and associated hardware. Network wired and wireless best practices troubleshooting, device (provisioning, management, administration), peripheral hardware support, support cloud and hosted services Office365, OneDrive, SharePoint, and Dropbox.
- Working knowledge of virtualization, VMWare, or equivalent
- Strong knowledge of systems and networking software, hardware, and networking protocols
LOCATION AND TRAVEL:
9780 PYRAMID CT STE #300
ENGLEWOOD, CO 80112
Minimum 0-25% travel required.
PHYSICAL REQUIREMENTS:
Occasional lifting five (5) to forty (40) pounds. Frequent sitting.
Moderate bending, stooping, walking, standing, kneeling, squatting, and reaching.
BENEFITS:
401(K)
401(k) matching
Dental insurance
Health insurance
Vision Insurance
Paid time off
-
Analyst - Service Desk Analyst
1 week ago
Bethesda, MD, United States Quadrant Inc Full timeJob ID: Service Desk Call Support Analyst s TeleworkMUST:Public Trust clearableExperienced Service Desk Call Support Analyst3-5 yrs. customer support experience providing functional supportHave grants management h
-
IT Service Desk Analyst
2 weeks ago
Marietta, GA, United States Aventis Systems, Inc. Full timeJob Overview:We are seeking a highly capable service desk analyst who will be responsible for inbound calls and tickets from Cortavo’s managed services customers. This Level 2 position will require the ideal candidate to identify and resolve questions relating to issues with opening applications, printers, connectivity to different systems, new user...
-
Service Desk Analyst
1 week ago
LaGrange, GA, United States Interface, Inc. Full timeInterface is a global flooring solutions company and sustainability leader, offering an integrated portfolio of carpet tile and resilient flooring products that includes Interface® carpet tile and LVT, nora® rubber flooring, and FLOR® premium area rugs for commercial and residential spaces. Made with purpose and without compromise, Interface flooring...
-
Bi-lingual Help Desk Analyst
2 weeks ago
Englewood, CO, United States RemyCorporation Full timeOur client is seeking a Help Desk Analyst for a full-time position onsite in Englewood, Colorado.In this role you will:Oversee technology including laptops, mobile devices, IP telephones, printers, business software, and Microsoft Office.Participate in the evaluation, testing, and recommendation of new hardware and software for organizational use.Create and...
-
Service Desk Analyst
1 month ago
Raleigh, NC, United States TEKsystems Full timeDescription:This is an American-based company and a member of the S&P 500 Index. The company is a supplier of aggregates and heavy building materials, with operations spanning 26 states, Canada and the Caribbean. In particular, they supply the resources for roads, sidewalks and foundations.Over the past 5-10 years they have grown faster in terms of Stock...
-
Service Desk Analyst
7 days ago
LaGrange, GA, United States Interface, Inc. Full timeInterface is a global flooring solutions company and sustainability leader, offering an integrated portfolio of carpet tile and resilient flooring products that includes Interface® carpet tile and LVT, nora® rubber flooring, and FLOR® premium area rugs for commercial and residential spaces. Made with purpose and without compromise, Interface flooring...
-
IT Service Desk Analyst
2 weeks ago
Palo Alto, CA, United States Cypress HCM Full timeIT Service Desk Analyst Responsibilities:Provides in person support at the Tech Bar and will be the face of IT Service Desk for the Palo Alto HQ offices.Manages the onboarding of all New Hires, laptops and shipments/coordination, and is the host of IT Orientation.Supports Tier 1 and 2 service requests and incidentsProvide Service Desk support that includes:...
-
Service Desk Analyst
2 weeks ago
Memphis, TN, United States Gateway Group Personnel Full timeOur client located near downtown Memphis is in the manufacturing/distribution industry and is immediately seeking a Service Desk Analyst to perform basic network and server administration duties. This position is working on-site and will provide technical support to end-users, troubleshoot and resolve IT issues, and assist in maintaining network and server...
-
Service Desk Support Specialist
4 weeks ago
Englewood, Colorado, United States First Onsite - US Full timeJob SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at First Onsite - US. As a Service Desk Analyst, you will be the first point of contact for internal customers, providing technical support and resolving issues in a timely and efficient manner.Key Responsibilities:Provide technical support and troubleshooting for a wide range...
-
Help Desk Analyst
6 months ago
United, United States iCST Full timeSummary: The Help Desk Analyst analyzes and troubleshoots computer support problems and applies an understanding of computer software and hardware products and services to resolve user problems. The Help Desk Analyst is knowledgeable on the usage and support of the products that run on the Windows operating system. The Help Desk Analyst provides hands-on...
-
Help Desk Analyst
2 weeks ago
Aurora, CO, United States RemyCorporation Full timeOur client in Aurora is seeking a Help Desk Analyst for a 6 month contract. This will be for the day shift.In this role you will:Deliver exceptional phone support to in a 24/7 setting for all company-supported applications. Responsibilities include documenting, tracking, and monitoring support requests and incidents, as well as assisting with various...
-
Service Desk Analyst
2 weeks ago
New York, NY, United States Metropolitan Jewish Health System Full timeOur Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way. The services we provide contribute greatly to the overall patient and member experience, supporting our reputation for excellence.MJHS is in search of a Service Desk Analyst who will be responsible for assisting customers with technical...
-
Service Desk Analyst
2 weeks ago
Englewood, United States Kodiak Building Partners Full timeKodiak Building Partners generates more than $3 billion of annual revenue serving general contractors, homebuilders, sub-contractors, remodelers, and consumers through its Operating Companies across the United States with a diverse array of products from five distinct segments: Lumber and Building Materials, Millwork, Appliances, Construction Supplies, and...
-
Service Desk Analyst
7 days ago
Annapolis, MD, United States HASI Full timePosition SummaryThe Service Desk Analyst serves as the initial point of contact for IT and customer support for our team and ensures proper operation of workstations and other endpoints, enabling end users to focus on business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user support requests, as well as tier 1-2...
-
Service Desk Analyst
2 weeks ago
Norwood, OH, United States Encore Technologies Full timeService Desk AnalystPay is $18 / hr.Work is onsite in Norwood, OHMonday - Friday 1st Shift - 8:30 am - 5:30 pmDescription:Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general...
-
Help Desk Analyst
7 days ago
Mc Lean, VA, United States IDR, Inc. Full timeIDR is seeking a Help Desk Analyst to join one of our top clients for a Hybrid Position! If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!Position Overview & Responsibilities for the Help Desk Analyst:In this role, you will provide exceptional customer service at the...
-
Help Desk Analyst
2 weeks ago
Broomall, PA, United States PeopleShare Inc Full timeOur client in Broomall is seeking a Help Desk Analyst to join their growing team! Start your career with a company that has been in business for over 45 years! Help Desk Analyst Job Details: Schedule: Monday-Friday 8a-430p Pay Rate: $60k-$64k Healthcare Benefits after 30 days Help Desk Analyst Job Description: Provide day-to-day maintenance and...
-
IT Service Desk Analyst
7 days ago
Camden, NJ, United States EMR USA Metal Recycling Full timeAbout Us: EMR is one of the world's leading metal recycling companies with a history spanning decades. At EMR, our employees are the heart and soul of our organization. We are committed to creating a workplace that prioritizes the well-being and safety of everyone. Our company provides a supportive and inclusive community where everyone's ideas and...
-
IT Service Desk Analyst
1 week ago
Camden, NJ, United States EMR USA Metal Recycling Full timeAbout Us: EMR is one of the world's leading metal recycling companies with a history spanning decades. At EMR, our employees are the heart and soul of our organization. We are committed to creating a workplace that prioritizes the well-being and safety of everyone. Our company provides a supportive and inclusive community where everyone's ideas and...
-
Bi-lingual Help Desk Analyst
1 month ago
Englewood, United States RemyCorporation Full timeOur client is seeking a Help Desk Analyst for a full-time position onsite in Englewood, Colorado.In this role you will:Oversee technology including laptops, mobile devices, IP telephones, printers, business software, and Microsoft Office.Participate in the evaluation, testing, and recommendation of new hardware and software for organizational use.Create and...
