Consumer Insights Lead

2 weeks ago

Littleton CO United States Dish Full time
Company Summary

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network---.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.

Department Summary

Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a first-of-its-kind 5G network, a passion for change and the power to drive it, we'll emerge as the nation's fourth facilities-based wireless carrier and a disruptive force in the market at large.

Job Duties and Responsibilities

At Boost Mobile, one of our everyday rules is to "Think Customer," which means keeping customers top of mind in everything we do, for we are nothing without our customers. We are looking for a Consumer Insights Lead who has both the patience to listen and the curiosity to ask meaningful questions, and someone as passionate about communicating insights as they are about discovering them. The Lead must want to be at the heart of delivering unbiased data and actionable insights to drive decisions, as well as be willing to roll up their sleeves to work across a wide variety of projects (e.g., advertising performance, brand tracking, positioning and messaging strategy, product and promotion development, segmentation, pricing, customer satisfaction).

Key Responsibilities:
  • Design and implement research methodologies tailored to specific project needs; conduct both primary and secondary research, utilizing quantitative and qualitative methods; ensure the accuracy and reliability of research instruments and data collection processes
  • Transform complex data into compelling, clear narratives that influence decision-making; create engaging reports and presentations that effectively communicate research findings and strategic recommendations to senior stakeholders
  • Collaborate with cross-functional teams, including marketing, product development, and strategy, to align research objectives with business goals; act as a key point of contact for research-related queries and insights
  • Stay current with industry trends, emerging research methodologies, and new technologies; identify opportunities to enhance research practices and integrate innovative approaches
  • Extensive experience with a range of quantitative and qualitative research methods, including surveys, interviews, focus groups, and data analysis; proficiency in statistical software and research tools (e.g., SPSS, R, Tableau)
    Skills, Experience and Requirements

    Education and Experience:
    • Bachelor's degree in Marketing, Psychology, Sociology, Business, or a related field
    • Advanced degree (Master's) preferred
    • 3-5 years of experience in consumer insights or market research roles, with a strong background in both primary and secondary research; proven experience leading and managing research projects

      Skills and Qualifications:
      • Strong analytical and problem-solving skills with the ability to interpret data, identify trends, and draw actionable conclusions
      • Ability to thrive in a dynamic environment and adapt to changing priorities and business needs; enthusiasm for continuous learning and innovation in research practices
      • Proven ability to work effectively with cross-functional teams and influence key stakeholders; strong interpersonal skills with a collaborative approach to problem-solving
      • Excellent organizational skills with the ability to manage multiple projects simultaneously and meet tight deadlines
        Salary Ranges

        Compensation: $72,350.00/Year - $103,400.00/Year
        Benefits

        We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

        The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

        Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

        The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

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