Senior Manager, Consumer Protection Insights

3 days ago


Englewood CO United States Dish Full time
Company Summary

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network---.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.

Department Summary

Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.

Job Duties and Responsibilities

Boost Mobile is seeking an experienced and skilled Senior Manager, Consumer Protection Insights & Programs to join our Consumer Protection team. In this role you will be responsible for overseeing a CX program designed to balance the needs and expectations of consumers while also ensuring that their personal information and identities are protected.

Key Responsibilities:
  • Journey Mapping and Persona Building: Creating artifacts about the customer journey and experience as it relates to Consumer Protection that bring visibility to the end-to-end customer experience, highlight moments that matter and pain points, and influence process and technology improvements
  • Quantitative and Qualitative Data Analysis: Identifying key themes and trends in customer feedback, uncovering custom experience impediments through deep dive analyses of behavioral data, and providing cross-functional teams with actionable insights that can be used to prioritize enhancements
  • Industry Insights: Staying up-to-date with industry trends and best practices in Consumer Protection programs, and applying this knowledge to continuously improve our program
  • Program amd Project Management: Partnering across the organization to understand the impact to the Consumer Protection program of upcoming business priorities, communicate potential risks or considerations, and influence decision making Coordinating with Consumer Protection team members to execute on interdependent and large-scale projects
  • Communication and Storytelling: Organizing and presenting information to bring the consumer to life in both formal and informal presentations to large and small groups, to both technical and non-technical audiences; providing weekly, monthly, and quarterly insight reports to stakeholders and leadership; tracking key performance indicators (KPIs) to measure the impact of the program
    Skills, Experience and Requirements

    Education and Experience:
    • Bachelor's Degree or above
    • At least 5+ years of experience in a program management role, with a focus on customer experience and analytics
    • Minimum 2+ years of Wireless/Telecommunications Experience

      Skills and Qualifications:
      • Excellent verbal, written, visual, and storytelling communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders
      • Strong analytical and problem-solving skills, with experience in data analysis and interpretation
      • Experience with data visualization tools and techniques
      • Experience influencing and driving strategic, cross-functional initiatives within large organizations
      • Experience in process improvement

        We hope you are excited about everything you read so far. We highly encourage you to apply for this position, even if you feel you do not meet all the requirements.

        Visa sponsorship not available for this role

        Salary Ranges

        Compensation: $110,110.00/Year - $157,300.00/Year
        Benefits

        We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

        The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

        Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

        The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.


  • Stamford, CT, United States Cuisinart Full time

    About Cuisinart: Cuisinart is a renowned consumer product company that specializes in delivering high-quality kitchen appliances and equipment to enhance the culinary experiences of our customers. Today Cuisinart continues its heritage of innovation with an ever-expanding array of essentials that empower home chefs everywhere to experience the joy of...


  • , OK, United States Whole Foods Market IP. L.P. Full time

    We are looking for a Senior Consumer Insights Manager to join our Whole Foods Market Consumer Insights team. The ideal candidate will have solid quant and qual skills, will be savvy at translating research results into "the story," and will be a passionate advocate for the shopper’s point of view. This is an individual contributor position. The ideal...


  • Emeryville, CA, United States Premier Nutrition Corporation Full time

    Business Unit Overview Here's what all the hype is about: Premier Nutrition Company (PNC) is one of the fastest-growing companies in the convenient nutrition space showing clear leadership in the category of protein shakes and protein powders. We make the brands Premier Protein, Dymatize , and PowerBar , which is sold internationally, and we are part of our...


  • Littleton, CO, United States Dish Full time

    Company Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network---. Today, our brands include...


  • Walnut Creek, CA, United States AAA Northern California, Nevada & Utah Full time

    JOB DESCRIPTION Why Work For Us?Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position401k Matching $1 for $1 company match up to 6% of eligible earnings per pay periodBenefits Medical, Dental, Vision, wellness program and more!Paid HolidaysPaid Time Off Team Members accrue paid...


  • Walnut Creek, CA, United States AAA Northern California, Nevada & Utah Full time

    JOB DESCRIPTION Why Work For Us?Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position401k Matching $1 for $1 company match up to 6% of eligible earnings per pay periodBenefits Medical, Dental, Vision, wellness program and more!Paid HolidaysPaid Time Off Team Members accrue paid...


  • Englewood, Colorado, United States Dish Full time

    Customer Protection Manager Job DescriptionDISH is a leading technology company that has been shaping the future of connectivity for over 40 years. Our diverse business portfolio includes satellite television service, live-streaming, smart home installation services, mobile plans and products, and more.We are currently seeking an experienced Senior Manager...


  • Chicago, IL, United States Heinz Full time

    Here at Kraft Heinz, we grow our people to grow our business, because we believe that great people make great companies. When you join our table, you can expect access to an array of holistic wellness benefits* and perks, including medical, dental and vision coverage, 7% 401(k) matching, Business Resource Groups (BRGs) to help foster diversity, inclusion,...


  • Englewood Cliffs, United States HSAD North America Full time

    VOC Insights Program LeadKey ResponsibilitiesServe as the main contact for the LGEUS CX / VOC Program and manage the associated budget, resourcing and processesResponsible for the LGEUS CX / VOC team and for the quality and output of the analysis conducted and the insights delivered Oversee the development and execution of the CX /VOC Program vision, goals,...


  • Englewood Cliffs, United States HS Ad North America Full time

    VOC Insights Program Lead Key Responsibilities Serve as the main contact for the LGEUS CX / VOC Program and manage the associated budget, resourcing and processes Responsible for the LGEUS CX / VOC team and for the quality and output of the analysis conducted and the insights delivered Oversee the development and execution of the CX /VOC Program vision,...


  • Englewood Cliffs, United States HS Ad North America Full time

    VOC Insights Program Lead Key Responsibilities Serve as the main contact for the LGEUS CX / VOC Program and manage the associated budget, resourcing and processes Responsible for the LGEUS CX / VOC team and for the quality and output of the analysis conducted and the insights delivered Oversee the development and execution of the CX /VOC Program vision,...


  • Newark, NJ, United States ENGINEERINGUK Full time

    Sr Director Pet Parent Insights (Consumer Insights) Employer: Mars Location: Newark, New Jersey, United States Salary: Competitive Closing date: 22 Dec 2024 Sector: Manufacturing Role: Director Contract Type: Permanent Hours: Full Time Job Description: This position is not eligible for relocation benefits. As Mars Pet Nutrition transforms its growth,...


  • Dayton, OH, United States Consumer Financial Protection Bureau Full time

    CFPB also Forms Advisory Councils for Community Banks, Credit Unions, and Academic Research WASHINGTON, D.C. – The Consumer Financial Protection Bureau (CFPB) today announced the appointment of 25 consumer experts from outside the federal government to its newly-formed Consumer Advisory Board which will provide advice to CFPB leadership on a broad range...


  • Englewood, United States DISH Network L.L.C Full time

    Company Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™. Today, our brands include...


  • Chicago, IL, United States Kraft Heinz Company Full time

    Sr. Manager, Consumer Insights – Delimex/Taco Bell Here at Kraft Heinz, we grow our people to grow our business, because we believe that great people make great companies. When you join our table, you can expect access to an array of holistic wellness benefits and perks, including medical, dental and vision coverage, 7% 401(k) matching, Business Resource...


  • Santa Monica, CA, United States Activision Full time

    Job Title: Senior Manager, Consumer Marketing Requisition ID: R024299 Job Description: Job Title : Senior Manager, Consumer Marketing Reporting To: Senior Director, Consumer Marketing Department : Consumer Marketing Location: Santa Monica, California Your Platform Founded in 1979, Activision has continuously disrupted the world of entertainment as a...


  • Washington, DC, United States Consumer Financial Protection Bureau Full time

    Washington, D.C. — Consumer Financial Protection Bureau Director Kathleen L. Kraninger today announced that Thomas Pahl will serve as the Deputy Director of the Bureau. Pahl has served as Policy Associate Director for Research, Markets, and Regulations since April 2018. Previously, Pahl was the Acting Director of the Bureau of Consumer Protection at the...


  • New York, NY, United States Macmillan Learning Full time

    Macmillan Publishers is seeking an innovative and results-driven SVP of Consumer Insights, Marketing, and Analytics. The ideal candidate will lead our corporate team and collaborate with divisional marketing and corporate support groups to drive our organization's strategic evolution in consumer engagement, early and rapid reaction to trends, advertising,...


  • Minneapolis, MN, United States Best Buy Careers Full time

    As the Advertising Research and Insights Manager, you will lead research initiatives that fuel creative strategies and make Best Buy advertising campaigns more effective. You'll dig into data to uncover insights that inspire our creative, marketing and media teams, ensuring everything produced resonates with our audience. In this role, you'll collaborate...


  • Culver City, CA, United States Valid8 Financial, Inc. Full time

    Senior Research Manager – Video Game + Technology Insights Role As a Senior Research Manager, you will help manage a team of smart analysts working to deliver top-notch research insights. A successful day in the role entails creative research design, disciplined project management, thoughtful data storytelling, and proactive client service. At...