Field Service Technician

3 weeks ago


Detroit MI United States Brooksource Full time

Field Service Technician:

Provide support to the agency end users to maximize the productivity and efficiency of their computer-related equipment and processes. This position serves as a technical analyst in the implementation of computer technology and automation initiatives.

This position serves as an analyst performing a wide range of professional assignments in an Information Technology environment. Serving as a technical expert, provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products. Analyst provides on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated and specialized set of diagnostic tools with elevated privileges. The position also serves to lead, coordinate and oversee teams that work on processes, procedures and technical specifications; plans, designs and oversees analytical and technical assignments and the implementation of computer hardware, software and network components.


What are the essential duties of this position?

· Communicate effectively, both orally and in writing, with users, unit staff and Managers

· Maintain a broad system knowledge, knowledge of computer related equipment, and end user software

· Analyze operational problems

· Investigate alternative solutions and potential risk

· Initiate corrective action

· Record and report status

· Teach and assist other staff and users

· Project management

· Server support

· Telecommunications support

· Database systems support

· Enforce security standards



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