Director of Customer Relationships

19 hours ago

NashvilleDavidson TN United States McKesson’s Corporate Full time
Director of Customer Relationships - SCRI - Nashville, TN

It’s More Than a Career, It’s a Mission.

Our people are the foundation of our success. By joining our growing team at Sarah Cannon Research Institute (SCRI), a subsidiary of McKesson, you will have the opportunity to become part of one of the largest community-based cancer programs to advance oncology treatments and improve outcomes for cancer patients across the globe. We look for mission-driven candidates who have a desire to advance the fight against cancer and make a difference in the lives of patients diagnosed with cancer every day.

Our Mission

People who live with cancer – those who work to prevent it, fight it, and survive it – are at the heart of every decision we make. Bringing the most innovative medical minds together with the most passionate caregivers in their communities, we are transforming care and personalizing treatment. Through clinical excellence and cutting-edge research, SCRI is redefining cancer care around the world.

We are seeking a highly motivated and experienced professional to join our team as a Director, Client Relations based at our SCRI corporate offices in Nashville, TN. In this role, you will lead a team focused on managing our pharma partner engagement efforts for partner meetings that regularly take place at our Nashville headquarters as well as those that take place off-site at medical conferences and other locations. Our leader will ensure the delivery of a well-coordinated, productive, world-class client experience.

Additionally, this individual will ensure the utilization of data-driven techniques to analyze business performance and identify opportunities for increased partner collaboration, sharing these insights across SCRI stakeholders in support of strategic planning efforts.

Focused on driving successful engagement with key industry partners, you will be personally responsible for managing several key partner relationships, identifying & removing barriers for increased collaboration, implementing growth strategy, and facilitating solutions that benefit both the partner & SCRI.

Success in this role will be demonstrated by your ability to ensure an outstanding customer engagement experience, empower data driven decisions influencing our business development strategic vision and your ability to advance SCRI's position with key pharma partners.

Duties and Accountabilities:

  • Oversee client meeting management activity taking place both in the Nashville office and offsite.
    • Work closely with Strategic Relationship Executives and other business stakeholders to execute a world class customer engagement experience.
    • Represent BD during customer meetings.
    • Supervise Strategic Account Specialist in their activities associated with client meeting management & conference planning.
    • Supervise Meeting Coordinator.
  • Serve as primary liaison with SCRI Business Intelligence & McKesson Stakeholder Intelligence Teams.
    • Collaborate closely with BI colleagues on exploratory data analysis (EDA) to gain a better understanding of the data, identify patterns, trends, and anomalies, and generate hypothesis for further investigation.
    • Supervise BD Business Intelligence Analyst, providing direction on reporting needs and priority projects.
    • Partner closely with business stakeholders and enable team members to identify and scope problems, opportunities, and objectives that can be addressed using data-driven approaches.
    • Develop and track key performance indicators (KPIs) and metrics to measure business performance, identify areas for improvement, and monitor the impact of changes or initiatives.
    • Present data-driven recommendations to business stakeholders, helping them to make informed decisions and improve operations, products, or services.
  • Account Management responsibility.
    • Monitor partner satisfaction and address any issues or concerns promptly and effectively.
    • Identify opportunities to expand partner Book of Work, leveraging various SCRI service offerings as solution to alleviate customer identified challenges.
    • Collaborate across SCRI/McKesson/HCA stakeholders to ensure the successful execution on projects and initiatives.
    • Understand clients’ clinical development objectives & challenges so you can provide strategic guidance & support to address their needs.
    • Collaborate closely with Strategic Partnership Executives & SMO Relationship Managers in managing needs of key SMO partners.
    • Develop and manage relationships with a select group of pharma partners, serving as their primary point of contact.

Qualifications required and desired:

  • Bachelor's Degree completed.
  • Minimum 5+ years professional experience in a similar role in the CRO or pharmaceutical industry to include:
  • A thorough understanding of the oncology trial landscape and how pharma/biotech partners operate within this environment.
  • Client relations / account management experience is required.
  • Business Development and sales experience in this industry are a strong plus.
  • Demonstrated history of meeting and exceeding targets, strategic thinking, and creative problem solving.
  • Strong analytical skills with Business Intelligence experience interpreting data and make data-driven decisions in a timely manner.
  • Previous people management experience is highly desired / preferred.

About Sarah Cannon Research Institute

Sarah Cannon Research Institute (SCRI) is one of the world’s leading oncology research organizations conducting community-based clinical trials. Focused on advancing therapies for patients over the last three decades, SCRI is a leader in drug development. In 2022, SCRI formed a joint venture with former US Oncology Research to expand clinical trial access across the country. It has conducted more than 750 first-in-human clinical trials since its inception and contributed to pivotal research that has led to the majority of new cancer therapies approved by the FDA today. SCRI’s research network brings together more than 1,300 physicians who are actively enrolling patients into clinical trials at more than 250 locations in 24 states across the U.S. We care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse colleague population and ensure they are the healthiest versions of themselves. As part of Total Rewards, we are proud to offer a competitive compensation package. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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