Telephone Operator

1 week ago

Lahaina HI United States Marriott International, Inc Full time
Additional Information PBX
Job Number 24165754
Job Category Rooms & Guest Services Operations
Location Sheraton Maui Resort & Spa, 2605 Kaanapali Parkway, Lahaina, Hawaii, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

 

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

 

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

 

PREFERRED QUALIFICATIONS

Education:                                  High school diploma or G.E.D. equivalent.

Related Work Experience:         No related work experience.

Supervisory Experience:            No supervisory experience.

License or Certification:             None

 

 

The pay range for this position is $23.61 to $29.51 per hour and offers health care benefits, retirement benefits, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

  • Telephone Operator

    1 week ago

    Lahaina, HI, United States Marriott International, Inc Full time

    Additional Information PBX Job Number 24165754 Job Category Rooms & Guest Services Operations Location Sheraton Maui Resort & Spa, 2605 Kaanapali Parkway, Lahaina, Hawaii, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Answer, record, log, and process all guest...

  • Telephone Operator

    1 week ago

    Lahaina, United States Marriott International, Inc Full time

    Additional Information PBXJob Number 24165754Job Category Rooms & Guest Services OperationsLocation Sheraton Maui Resort & Spa, 2605 Kaanapali Parkway, Lahaina, Hawaii, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Answer, record, log, and process all guest calls, requests,...

  • Telephone Operator

    1 week ago

    Lahaina, United States Marriott International, Inc Full time

    Additional Information PBXJob Number 24165754Job Category Rooms & Guest Services OperationsLocation Sheraton Maui Resort & Spa, 2605 Kaanapali Parkway, Lahaina, Hawaii, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Answer, record, log, and process all guest calls, requests,...

  • Telephone Operator

    1 week ago

    Lahaina, United States Marriott International, Inc Full time

    Additional Information PBXJob Number 24165754Job Category Rooms & Guest Services OperationsLocation Sheraton Maui Resort & Spa, 2605 Kaanapali Parkway, Lahaina, Hawaii, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Answer, record, log, and process all guest calls, requests,...

  • Telephone Operator

    2 weeks ago

    Lahaina, United States Marriott International Full time

    Additional Information PBXJob Number 24165754Job Category Rooms & Guest Services OperationsLocation Sheraton Maui Resort & Spa, 2605 Kaanapali Parkway, Lahaina, Hawaii, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYAnswer, record, log, and process all guest calls, requests, questions,...

  • Telephone Operator

    1 week ago

    Lahaina, United States Marriott International, Inc Full time

    Additional Information PBXJob Number 24165754Job Category Rooms & Guest Services OperationsLocation Sheraton Maui Resort & Spa, 2605 Kaanapali Parkway, Lahaina, Hawaii, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Answer, record, log, and process all guest calls, requests,...

  • Telephone Operator

    2 weeks ago

    Marana, AZ, United States Marriott International, Inc Full time

    Job Number 24163527Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Dove Mountain, 15000 N Secret Springs Dr, Marana, Arizona, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Answer, record, log, and process all guest calls, requests, questions, or concerns....

  • Line Operations Superintendent

    1 week ago

    Klawock, AK, United States Alaska Power and Telephone Full time

    Alaska Power & Telephone has a full-time opening for a Line Operations Superintendent. This position will provide supervision and support for Power ; The pay range for this position is per hour and is Plus $10, Signing bonus. â Job Duties

  • Room Service Telephone Operator

    2 weeks ago

    Longboat Key, FL, United States Marriott International, Inc Full time

    Job Number 24162751Job Category Rooms & Guest Services OperationsLocation The St. Regis Longboat Key Resort, 1620 Gulf of Mexico Drive, Longboat Key, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Answer, record, log, and process all guest calls, requests, questions, or...

  • Guest Service Attendant-Full Time Position

    1 week ago

    Lahaina, HI, United States Marriott International, Inc Full time

    Additional Information Bell Staff, Pay: $14.00/hour Job Number 24145926 Job Category Rooms & Guest Services Operations Location The Westin Maui Resort & Spa Ka'anapali, 2365 Kaanapali Parkway, Lahaina, Hawaii, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY ...

  • Guest Experience Coordinator

    7 days ago

    Lahaina, HI, United States Marriott International, Inc Full time

    Additional Information Pay: $26.78 to $28.41/hour Job Number 24166924 Job Category Administrative Location The Westin Maui Resort & Spa Ka'anapali, 2365 Kaanapali Parkway, Lahaina, Hawaii, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Enter and retrieve...

  • Service Express Attendant

    1 week ago

    Lahaina, HI, United States Marriott International, Inc Full time

    Additional Information Bell Staff, Pay: $14.00/hour Job Number 24145926 Job Category Rooms & Guest Services Operations Location The Westin Maui Resort & Spa Ka'anapali, 2365 Kaanapali Parkway, Lahaina, Hawaii, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY ...

  • Service Express Attendant

    2 weeks ago

    Lahaina, HI, United States Marriott International, Inc Full time

    Additional Information Bell Staff, Pay: $14.00/hour Job Number 24145926 Job Category Rooms & Guest Services Operations Location The Westin Maui Resort & Spa Ka'anapali, 2365 Kaanapali Parkway, Lahaina, Hawaii, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY ...

  • Service Express Agent

    3 weeks ago

    Lahaina, United States Marriott Hotels & Resorts Full time

    Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the ap Agent, Service, Retail, Hotel

  • Food and Beverage Manager

    2 days ago

    Lahaina, HI, United States Marriott Full time

    Job Number 24168541 Job Category Food and Beverage & Culinary Location The Westin Maui Resort & Spa Ka'anapali, 2365 Kaanapali Parkway, Lahaina, Hawaii, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Position responsible for all the food and beverage operations, which...

  • Restaurant Chef

    2 days ago

    Lahaina, HI, United States Marriott Full time

    Job Number 24153775 Job Category Food and Beverage & Culinary Location The Westin Maui Resort & Spa Ka'anapali, 2365 Kaanapali Parkway, Lahaina, Hawaii, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Accountable for the quality, consistency and production of the...

  • Patient Care Coordinator

    4 weeks ago

    Lahaina, Hawaii, United States Maui Medical Group Full time

    MAUI MEDICAL GROUP, INC POSITION DESCRIPTION FRONT DESK CLERK Overall Purpose of the Position: The primary role of the Front Desk Clerk is to serve as the initial point of contact for patients and visitors, ensuring a welcoming and efficient environment. This position is essential in facilitating communication between patients and healthcare providers,...

  • Front Desk Operations Supervisor

    4 weeks ago

    Lahaina, United States Marriott Vacations Worldwide Full time

    Hourly Rate: $35.72 JOB STATUS: 3rd Shift/Overnight JOB SUMMARY  Supervise the Front Office staff to ensure excellent owner/guest service. Actively listen and respond positively to owner/guest questions, concerns, and requests using brand or property specific processes to resolve issues and delight owners and guests. Supervise other front desk associates...

  • Guest Experience Coordinator

    7 days ago

    Lahaina, HI, United States Marriott International, Inc Full time

    Additional Information Pay: $26.78 to $28.41/hourJob Number 24166924Job Category AdministrativeLocation The Westin Maui Resort & Spa Ka'anapali, 2365 Kaanapali Parkway, Lahaina, Hawaii, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Enter and retrieve information contained in...

  • Front Desk Supervisor

    1 day ago

    Lahaina, HI, United States Marriott International, Inc Full time

    Additional Information Pay: $28.00/hour, On Call, Overnight ShiftJob Number 24169947Job Category AdministrativeLocation The Westin Maui Resort & Spa Ka'anapali, 2365 Kaanapali Parkway, Lahaina, Hawaii, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Enter and retrieve information...