Design Expert

2 weeks ago

Washington DC United States Crate and Barrel Full time

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results, and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced, and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making—and our story is still unfolding.

We’re here for it. We think you should be too . We’re looking for a driven professional with an inclusive mindset to join our team as a Designer.

Crate and Barrel Designers have a passion for helping customers see what is possible with the latest on-trend merchandise. They do this by building meaningful and long-term relationships with their customers, and use their comprehensive knowledge to guide and advise customers looking to furnish an entire room or simply add an accent piece. Our Designers are up-to-date on the latest trends, and are trained to work with a range of design styles from classic to contemporary. In addition, Designers utilize digital tools and technology during in-store and in-home consultations to show our customers how our furniture, fabrics, and decor can bring their vision to life. If you enjoy working with customers in a competitive team environment, have a passion for helping customers with their home interiors, and have a proven ability to drive sales, this position has the potential to offer you a creative and rewarding career.

A day in the life as a Designer...

  1. Drive sales and a differentiated experience by providing enriching customer interactions, and providing elevated design offerings in the store, in-home, and virtually with customers.
  2. Create elevated designs for customers using the preferred design tools to create moodboards, 2D & 3D floor plans, product lists, and customer presentations.
  3. Lead design consultations in person (in-store or in-home) or via email, phone, and virtual.
  4. Deliver projects in a timely manner and within determined timelines.
  5. Possess a clear understanding of the brand aesthetics and merchandising strategy by channel; Store, E-Commerce, Catalog.
  6. Ensure full understanding and awareness of all product information, including characteristics, care information, and staying informed with the competition and industry trends.
  7. Deliver individual sales, KPI and service goals, productivity standards, and engage customers on the sales floor by demonstrating our selling skills.
  8. Actively listen to the customer to identify which products will best meet their needs and communicate company loyalty services (e.g. designer rewards, Design Trade Program, credit card, etc.).
  9. Support and model excellent service by exhibiting a positive attitude and enthusiasm ensuring all customers are provided gracious, quick, and efficient service.
  10. Support store training and educating on design services, to drive a clear understanding of design services and offerings.
  11. Develop new and lasting relationships with customers through networking and clienteling.

What you'll bring to the table...

  1. Understanding of basic design functions including spatial planning, fabric selection, lighting, and interior design styles.
  2. Excellent, effective, and timely communication skills and the ability to translate the brand vision and the customers' wants/needs.
  3. Strong affinity for technology (2D and 3D tools, Google suite, video conferencing, iPad) and proficient in floor planning.
  4. Ability to stay up to date on current design trends.
  5. Proven track record of building long-lasting relationships with customers.

We’d love to hear from you if you have…

  1. 6+ months competitive sales or interior design service experience preferred.
  2. Ability to move and/or lift up to 50 pounds; heavier merchandise with team assist.
  3. Full-Time roles: Open availability to work flexible hours on weekdays, evenings, and weekends.
  4. Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night.

Minimum Starting Rate: $16.00 Hourly
Up to: $36.00 Hourly
Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long-term incentives.

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