Customer Care Specialist

4 weeks ago

Warren MI United States TEKsystems Full time
Job Title: Customer Care Specialist

Job Description

As a Customer Care Specialist, you will utilize exceptional customer service, marketing, and sales techniques to support electric vehicle owners and prospective EV owners. Your role is to deliver an exceptional customer experience while building lasting relationships. You will answer product questions, discuss charging options, assist with product orders or reservations, set up dealership appointments, and respond to frustrated customers with personalized, value-driven solutions. This position involves 80% phone work and 20% chat and email follow-up and post-case documentation.

Essential Skills

  • Experience in a call center or customer service setting
  • Strong problem-solving abilities
  • Professional communication skills
  • Strategic agility/acumen
  • Ability to improve customer satisfaction, productivity, and efficiency
  • Ability to quickly learn EV products and answer customer questions
  • Basic understanding of electric vehicles and home charging options
  • Ability to filter/process customer perspectives and issues
  • Ability to transfer learnings from one call to the next

Work Environment

This is a fully remote position. You will be provided with a laptop and necessary equipment. Training is 4 weeks long and all virtual, including product knowledge, trainer-based, and group learning/feedback on live calling situations. Must be able to work Monday-Friday between 8am-12:00am EST and Saturday and Sundays 12pm-9pm EST. Will be scheduled for a shift during those windows of time.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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