Customer Service Representative

1 week ago

Houston TX United States eTeam Full time

Job Title: Uploading Specialist

Location: Houston TX 77068

Duration: 06 Months (Temp to Perm)

Shift: 10:30 AM - 07:00 PM

Pay Rate: $16.00/hr on W2 All Inclusive


Job Description:

  • A International company, is growing a team of passionate people dedicated to making a difference in advancing patient care in the cardiac monitoring space. We aim to create a positive culture among the Tech Support team and across the organization as we continue to enhance its cardiac monitoring offering. Currently, we are looking for an Upload Specialist to join our team in Houston, TX who is passionate about digital health and helping cardiac patients via our innovative remote-monitoring body sensor technologies. The right individual will join a dynamic and fast-paced environment and will work with cross-functional teams to support innovative cardiac monitoring products, develop and implement new products and services, and drive market adoption of ’s offering as the new standard of care in cardiac monitoring.
  • The Upload Specialist team, a subset of the Customer Experience organization, is responsible for uploading all heart monitor and patient data into our software portals and for processing and storing all hardware products on-site. This role is also expected to perform customer service functions, including but not limited to the addressing of all inbound calls and e-mails with the intent of prioritizing, resolving, or redirecting inquiries to ensure the satisfaction of customers.
  • This role will report to the Customer Experience Manager at our office in Houston, TX.

Duties and Responsibilities:

  • Uploading all CAM patch data and customer information into the portal.
  • Answer all incoming Customer Experience Team calls and voicemails promptly and redirect calls to subject matter experts as required.
  • Document all calls or correspondences in company systems.
  • Demonstrate empathy and decrease customer tension.
  • Promote the value of cardiac monitoring.
  • Must communicate in a professional, empathetic, and diplomatic manner with good voice quality, dictation, and articulation.
  • Exhibit a high sense of urgency.
  • Identify, document, and escalate potential patient or customer complaints per standard operating procedures.
  • Works to achieve the daily Customer Experience Team’s quality and productivity goals.
  • Assists with inventory control including the intake, storage, and recycling of CAM heart monitors.
  • Documenting all customer calls or correspondences in company systems as appropriate and following documented procedures for all activities related to the Quality System.


Minimum Qualifications/Education for this role:

  • High School diploma or equivalent
  • 1-2 years of experience in a call center or customer service position preferred
  • Knowledge of medical terminology preferred
  • Excellent multitasking and organization skills
  • Excellent verbal and written communication skills
  • Computer skills including proficiency in MS Office
  • Knowledge of multi-line telephone system
  • Excellent customer service skills when interacting with all internal and external clients
  • Bilingual is a plus
  • Patience, professionalism, excellent phone etiquette

  • Customer Service Representative

    3 days ago

    Houston, TX, United States XPO Full time

    What you’ll need to succeed as a Customer Service Representative at XPOMinimum qualifications:2 years of customer service experienceStrong computer, typing and 10-key skills Experience with Microsoft Office Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications:Transportation experienceExcellent...

  • Direct Customer Service Representative

    1 week ago

    Houston, TX, United States IMMEDIATE HIRE! Full time

    Treu Management is a telecommunication-based sales and marketing firm. We help our client’s popular brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities.We are looking for a self-starter entry-level Direct Customer Service Representative to assist with our firm's strategic and...

  • Customer Service Representative

    2 weeks ago

    Houston, TX, United States Cintas Full time

    Requisition Number: 182299 Job Description Cintas is seeking a Customer Service Representative to provide customer service to both our internal partners and our external customers through various activities. Responsibilities include answering customer calls and providing prompt issue resolution; data entry; assisting in account reconciliation; preparing...

  • Customer Service Representative

    4 weeks ago

    , TX, United States GPM Investments Full time

    Customer Service RepresentativeAs a Customer Service Representative at GPM Investments, you will be the face of our company, providing exceptional service to our customers. Your friendly demeanor and ability to resolve issues will make our customers feel valued and appreciated.Provide excellent customer service, ensuring a positive shopping experience for...

  • Customer Service Representative

    7 days ago

    Houston, TX, United States FlexTek Full time

    FlexTek has partnered with a Waste & Recycling company in Southeast Houston that is hiring a Customer Service Representative! Gret career opportunity with a growing company!Contract-to-HireUp to $18/hrBilingual in English & Spanish preferred (not required)Monday - Friday, 8-5, 100% on-site Must pass a drug and background check ResponsibilitiesCommunicate...

  • Customer Service Representative

    1 month ago

    , TX, United States EZCORP Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales and service team, you will be responsible for providing exceptional customer service, processing sales and payment transactions, and maintaining a clean and...

  • Customer Service Representative

    3 weeks ago

    Houston, Texas, United States First Service Credit Union Full time

    Contact Center Representative Job DescriptionAt First Service Credit Union, we are seeking a highly skilled and customer-focused Contact Center Representative to join our team. As a Contact Center Representative, you will be responsible for providing exceptional service to our members via telephone, fax, and email.Key Responsibilities:Provide accurate,...

  • Customer Service Representative

    3 weeks ago

    Houston, Texas, United States FIRST SERVICE CREDIT UNION Full time

    Job DescriptionAt FIRST SERVICE CREDIT UNION, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team.Key Responsibilities:Provide exceptional service to members via telephone, email, and in-person interactions.Accommodate member needs by processing transactions, answering questions, and resolving issues in a...

  • Customer Service Representative

    1 week ago

    Houston, TX, United States Roche Bobois Full time

    Job DescriptionRoche Bobois is a world leader in furniture design and distribution. Roche Bobois offers a broad range of exclusive made-to-order designs, manufactured with a high level of customization in small European workshops with over 250 stores worldwide.Roche Bobois located in Houston, Texas is looking for an after sales service representative who...

  • Customer Service Representative

    4 weeks ago

    Houston, Texas, United States First Service Credit Union Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Contact Center Representative to join our team at First Service Credit Union. As a key member of our customer service team, you will be responsible for providing exceptional service to our members via telephone, email, and other communication channels.Key ResponsibilitiesProvide accurate and...

  • Customer Service Representative

    3 weeks ago

    , TX, United States GPM Investments Full time

    Be the Heart of Our StoreWe're seeking a Customer Service Representative to join our dynamic team at GPM Investments. As a key member of our store team, you'll be responsible for providing exceptional customer service, maintaining a clean and welcoming store environment, and supporting the sales floor team.Key Responsibilities:Provide friendly and helpful...

  • Customer Service Representative

    2 weeks ago

    Houston, TX, United States Profit Coaching Full time

    Profit Coaching is looking for A Customer Service Representative who is expected to take personal responsibility for every interaction with a customer by providing World-Class service and by building customer loyalty, improve customer retention, and satisfying Global Customer Service goals and objectives. Responsibilities • Recommend process improvements....

  • Customer Service Representative

    3 weeks ago

    Houston, Texas, United States First Service Credit Union Full time

    Job Summary:We are seeking a highly skilled and customer-focused individual to join our team as a Contact Center Representative at First Service Credit Union.Key Responsibilities:Provide exceptional customer service to members via telephone, email, and fax, ensuring timely and professional responses to their inquiries and requests.Cross-sell FSCU services...

  • Customer Service Representative

    4 weeks ago

    Rosenberg, TX, United States LoanMax Title Loans Full time

    Loan Star Title Loans Job Description: Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing customer's loans and payments, daily communication with customers regarding their accounts and making courtesy calls when necessary. Loan Star...

  • Customer Service Representative

    1 month ago

    Webster, TX, United States LoanMax Title Loans Full time

    LoanStar Title Loans Job Description: Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing customer's loans and payments, daily communication with customers regarding their accounts and making courtesy calls when necessary.LoanStar...

  • Customer Service Representative

    2 months ago

    Pearland, TX, United States LoanMax Title Loans Full time

    LoanStar Title Loans Job Description: Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing customer's loans and payments, daily communication with customers regarding their accounts and making courtesy calls when necessary.LoanStar...

  • Customer Service Representative

    1 month ago

    Rosenberg, TX, United States LoanMax Title Loans Full time

    Loan Star Title Loans Job Description: Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing customer's loans and payments, daily communication with customers regarding their accounts and making courtesy calls when necessary. Loan Star...

  • Customer Service Representative

    4 weeks ago

    McKinney, TX, United States LoanMax Title Loans Full time

    Loan Star Title Loans Job Description: Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing customer's loans and payments, daily communication with customers regarding their accounts and making courtesy calls when necessary.Loan Star...

  • Bilingual Customer Service Representative

    1 week ago

    Houston, TX, United States Primary Services Full time

    Our Solar Energy client is looking for a Call Center Customer Service Representative for a contract-to-hire position in Houston, TX (100% onsite, 610 West and I10). You will assist customers with complex questions, inquiries, and requests, using empathy and patience to provide effective support.ResponsibilitiesEfficient and quality customer service to all...

  • Customer Service Representative

    7 days ago

    Pearland, TX, United States FlexTek Full time

    FlexTek is currently teaming up with an Environmental Services company that is looking to add several Customer Service Representatives to their team. The Customer Service Representative will be responsible for providing assistance, support, and solutions to customers over the phone.** This role is 100% on site in the Pearland area** Schedule is Monday –...