Relationship Banker

4 weeks ago


Falls Church VA United States Bank of America Full time

Relationship Banker - Arlington Market

Location: Arlington, Virginia; Alexandria, Virginia; Washington, District of Columbia; Falls Church, Virginia; Baileys Crossroads, Virginia

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Working at Bank of America will give you a great career with opportunities to learn, grow, and make an impact, along with the power to make a difference. Join us

Responsibilities:

  1. Engage clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM.
  2. Accurately and efficiently process cash transactions for clients as needed.
  3. Have deep conversations with clients to gain in-depth knowledge of their financial and life priorities.
  4. Connect clients to solutions that meet their financial goals.
  5. Execute the bank's risk culture and strive for operational excellence.
  6. Build relationships with clients to meet financial needs.
  7. Follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
  8. Grow business knowledge and network by partnering with experts in small business, lending, and investments.
  9. Manage financial center traffic, appointments, and outbound calls effectively.
  10. Drive the client experience.
  11. Manage cash responsibilities.

Required Qualifications:

  1. Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results.
  2. Ability to collaborate effectively to get things done, building and nurturing strong relationships.
  3. Passionate and committed to delivering an experience that improves clients’ financial lives.
  4. Confident in identifying solutions for new and existing clients based on their needs.
  5. Effective and confident communicator, comfortable engaging all clients.
  6. Able to learn and adapt to new information and technology platforms.
  7. Confident in educating clients on how to conduct simple banking transactions through self-service technologies.
  8. Strong critical thinking and problem-solving skills to meet clients’ needs.
  9. Efficient time and capacity management.
  10. Flexible to work weekends and/or extended hours as needed.

Desired Qualifications:

  1. Experience in financial services and knowledge of financial services industry, products, and solutions.
  2. One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.
  3. Six months of cash handling experience.
  4. Bachelor’s degree or business relevant associate degree such as business management, business administration, or finance.

Skills:

  1. Adaptability
  2. Business Acumen
  3. Customer and Client Focus
  4. Oral Communications
  5. Problem Solving
  6. Account Management
  7. Client Experience Branding
  8. Client Management
  9. Client Solutions Advisory
  10. Relationship Building
  11. Business Development
  12. Pipeline Management
  13. Prospecting
  14. Referral Identification
  15. Referral Management

Shift: 1st shift (United States of America)

Hours Per Week: 40

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