Personal Banker

2 weeks ago

Menomonee Falls, United States Disability Solutions Full time
At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

We invite you to view the opportunity below.

Under direct supervision of a Bank Manager or Market Manager, responsible for recommending Associated Bank products to existing customers and prospects. Responsible for expanding and deepening customer relationships by identifying customers' needs comprehensively and matching their needs recommending appropriate deposit, lending, digital and other services.

Work closely with other business line partners to develop relationships and ensure retention of client assets and growth in relationships. Assist in growing loans, deposits, and fee income by acting as a resource across the bank bringing together the right partners, providing convenience to clients, and providing bank wide tailored solutions to clients. Achieve individual/branch team goals and business line referrals in line with Associated Bank's Core Values.

Provide exceptional customer service through efficient and accurate processing of customer transactions and fulfilling service requests. Support the operational integrity of the branch. A colleague in this role may be asked to work in more than one branch location to support a culture of flexibility and mobility to meet the expectations of our branch and customers.

This position requires a credit check per 12 CFR Chapter X, Part 1026, Truth in Lending, Regulation Z.

Operates in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money Laundering and S.A.F.E. Act requirements. Must submit required information to meet registry requirements, obtain a unique identifier, and maintain the registration requirements as directed by the S.A.F.E Act.

This person will also:
  • Recommend bank products to new and existing customers, following the company sales process while accurately following established bank procedures. Identify needs and refer customers to business partners within and across lines of business who can best meet those needs.
  • Open deposit and loan accounts, verify and process changes to existing accounts, answer customer questions and resolve related account problems. Requires understanding of sales, products, benefits, account ownership, forms, and procedures. Ensure that new accounts are properly processed and cross-sell opportunities are identified and pursued.
  • Develop financial expertise and familiarity with the bank's products and services to identify client needs, presenting solutions through product benefits, answering questions, completing the sale, and nurturing relationships, personally committing to consistently exceed customer expectations with each client interaction.
  • Grow assets under management by developing new business through proactive sales efforts with both existing clients and new customers. Participates in joint appointments to further develop relationships. Banker may be assigned a customer book of business where they are responsible for growth and retention.
  • Establish good working rapport and creditability with other coworkers. Provides guidance to other Banker colleagues to help develop proactive sales activities and act as a subject matter expert to help mentor and guide bankers to provide excellent customer service and identify sales opportunities. Attend bank level meetings to provide business sales updates and to identify and communicate sales opportunities. Participate in community and business functions/group as needed to ensure a positive image for the bank within their market place.
  • Maintain sufficient proficiency and accuracy in Teller operations to perform all teller related transactions while exceeding customer expectations. Opening or closing of retail bank, performing routine functions in preparation of the start or end of day's activities.


Review the qualifications listed below:

Education
  • High School, Required


Experience
  • 2-4 years Sales and goal based environment or related, Required
  • 1 year of experience as a Branch Banker, Required
  • 3-5 years Working in a sales and goals based environment with strong customer service focus, Preferred


Licenses and Certifications

  • Other Banker Certification within 6 months, Required


In addition to core traditional benefits, we take pride in offering benefits for every stage of life.
  • Retirement savings including both 401(k) and Pension plans.
  • Paid time off to volunteer in your community.
  • Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
  • Competitive salaries with professional development and advancement opportunities.
  • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
  • Personal banking, loan, investment and insurance benefits.


Associated Bank serves more than 120 communities throughout Wisconsin, Illinois and Minnesota and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on Facebook, LinkedIn and X.

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.

Responsible to report ethical concerns as needed to Associated Bank's anonymous Ethics Hotline.

Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact leavesandaccommodations@associatedbank.com if you need an accommodation at any time during the process.

Associated Banc-Corp is an Affirmative Action and Equal Opportunity Employer. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish. Know Your Right to Work English or Spanish.

Associated Bank is Pay Transparency compliant.

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