Team Leader

4 days ago

EagleVail CO United States SKi Butlers Full time
Team Leader at SKi Butlers summary:

As a Team Leader at Ski Butlers in Vail, CO, you will oversee daily operations and ensure exceptional customer service while managing staff and logistics in a fast-paced environment. This seasonal role requires adaptability and leadership skills to maintain high standards and promote a positive team culture focused on customer experience and accountability. Enjoy perks such as ski pass access and industry discounts in a fun, collaborative workplace catering to ski and snowboard rentals.

Seasonal (Seasonal)

Location: Vail, CO

Terms: Seasonal- full and part time roles available

Pay: $21/hour base wage, plus tips.

Requirements:

Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required

About us:

Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years rallying behind collaboration, accountability and fun above all else. Our mission is to make ski vacations convenient by tapping into our shared passion, culture and fun work environment to create a customer experience unlike any other.

Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values listed below:

Service | Simple | Purposeful | Curious | Give

Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don't stop there. Our culture is about being a part of something bigger. Whether it's contributing to our net zero climate initiatives, building lifelong friendships or making a customer's vacation memorable, a job at Ski Butlers will be the best decision you make.

Ski Butlers is a stand-alone business under Denver based Alterra Mountain Company.

About the role:

Team leaders (aka shift managers) are responsible for upholding Ski Butlers customer service standards while managing the flow of day-to-day operations. No two days are the same as a team leader Adapting to the environment, managing expectations and leading by example are all qualities of highly effective leadership, especially in this role.

Perks and Benefits:
  • Epic Merchant Pass. Includes Vail, Beaver Creek, Breckenridge, Keystone & more
  • Free Alterra Mountain Company Employee pass:
    • Unlimited access to all AMC owned resorts
    • Ability to upgrade to full Ikon Pass at heavily discounted rate
  • Ability to ski everyday*
    • Barring blackout dates at Deer Valley
  • Access to 645+ industry discounted brands through Expertvoice
  • Discounted access to Rossignol/Dynastar/Lange equipment
  • 401K benefit and match for ALL staff members over 18 years old
  • Location specific, customer service-based bonuses (4 total in-season)

Primary Responsibilities:
  • Opening and closing the shop daily
  • Pre and post shift team meetings, ensuring each Ski Technician understands expectations and responsibilities for that shift.
  • Plan delivery routes, support calls and pickups for the current and upcoming shift.
  • Respond to customer phone calls, text messages, emails and voicemails in a timely manner.
  • Dispatch ski technicians on reactive support calls
  • Ensuring brand standards are being met daily i.e.: uniforms, vans, equipment, shop cleanliness, etc.
  • Setting up the next shift for success

Secondary Responsibilities:
  • Sizing guests in the proper equipment for orders as they come into our system
  • Schedule work assignments for the following shift.
  • Real-time feedback and coaching, both positive and constructive, to ensure we are meeting our Key Customer Requirements
  • Assisting labor management during slow periods
  • Taking reservations and issuing refunds

Keywords:

Ski Butlers, Team Leader, Customer Service, Ski Rentals, Hospitality, Seasonal Job, Leadership, Operational Management, Ski Industry, Workplace Culture

  • Team Leader

    3 weeks ago

    Eagle-Vail, United States SKi Butlers Full time

    Seasonal (Seasonal)Location: Vail, COTerms: Seasonal- full and part time roles availablePay: $21/hour base wage, plus tips.Requirements: Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required!About us: Ski Butlers was founded in 2004 to take the hassle out of renting...

  • Team Leader

    7 days ago

    Eagle-Vail, United States SKi Butlers Full time

    Team Leader at SKi Butlers summary: As a Team Leader at Ski Butlers in Vail, CO, you will oversee daily operations and ensure exceptional customer service while managing staff and logistics in a fast-paced environment. This seasonal role requires adaptability and leadership skills to maintain high standards and promote a positive team culture focused on...

  • Team Leader

    4 weeks ago

    Eagle-Vail, CO, United States SKi Butlers Full time

    Job DescriptionSeasonal (Seasonal)Location: Vail, COTerms: Seasonal- full and part time roles availablePay: $21/hour base wage, plus tips.Requirements: Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required!About us: Ski Butlers was founded in 2004 to take the hassle...

  • Team Leader

    2 months ago

    Eagle-Vail, CO, United States SKi Butlers Full time

    Seasonal (Seasonal)Location: Vail, COTerms: Seasonal- full and part time roles availablePay: $21/hour base wage, plus tips.Requirements: Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required!About us: Ski Butlers was founded in 2004 to take the hassle out of renting...

  • Team Leader

    5 months ago

    Eagle-Vail, CO, United States SKi Butlers Full time

    Job DescriptionSeasonal (Seasonal)Location: Vail, COTerms: Seasonal- full and part time roles availablePay: $21/hour base wage, plus tips.Requirements: Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required!About us: Ski Butlers was founded in 2004 to take the hassle...

  • Team Leader

    5 months ago

    Eagle-Vail, United States SKi Butlers Full time

    Seasonal (Seasonal) Location: Vail, CO Terms: Seasonal- full and part time roles available Pay: $21/hour base wage, plus tips. Requirements: Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required! About us: Ski Butlers was founded in 2004 to take the hassle...

  • Team Leader

    4 weeks ago

    Eagle-Vail, United States SKi Butlers Full time

    Seasonal (Seasonal)Location: Vail, COTerms: Seasonal- full and part time roles availablePay: $21/hour base wage, plus tips.Requirements: Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required!About us: Ski Butlers was founded in 2004 to take the hassle out of renting...

  • Team Leader

    4 weeks ago

    Eagle-Vail, United States SKi Butlers Full time

    Job DescriptionSeasonal (Seasonal)Location: Vail, COTerms: Seasonal- full and part time roles availablePay: $21/hour base wage, plus tips.Requirements: Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required!About us: Ski Butlers was founded in 2004 to take the hassle...

  • Team Leader

    5 months ago

    Eagle-Vail, United States SKi Butlers Full time

    Seasonal (Seasonal)Location: Vail, COTerms: Seasonal- full and part time roles availablePay: $21/hour base wage, plus tips.Requirements: Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required!About us: Ski Butlers was founded in 2004 to take the hassle out of renting...

  • Team Leader

    5 months ago

    Eagle-Vail, United States SKi Butlers Full time

    Seasonal (Seasonal)Location: Vail, COTerms: Seasonal- full and part time roles availablePay: $21/hour base wage, plus tips.Requirements: Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required!About us: Ski Butlers was founded in 2004 to take the hassle out of renting...

  • Team Leader

    4 weeks ago

    Eagle-Vail, United States SKi Butlers Full time

    Seasonal (Seasonal)Location: Vail, COTerms: Seasonal- full and part time roles availablePay: $21/hour base wage, plus tips.Requirements: Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required!About us: Ski Butlers was founded in 2004 to take the hassle out of renting...

  • Team Leader

    5 months ago

    Eagle-Vail, United States SKi Butlers Full time

    Job DescriptionSeasonal (Seasonal)Location: Vail, COTerms: Seasonal- full and part time roles availablePay: $21/hour base wage, plus tips.Requirements: Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required!About us: Ski Butlers was founded in 2004 to take the hassle...

  • Team Leader

    2 weeks ago

    Vail, CO, United States SKi Butlers Full time

    Seasonal (Seasonal) Location: Vail, CO Terms: Seasonal- full and part time roles available Pay: $21/hour base wage, plus tips. Requirements: Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required! About us: Ski Butlers was founded in 2004 to take the hassle out...

  • Retail Team Leader

    4 days ago

    Vail, Colorado, United States Vail Resorts Full time

    About Vail ResortsVail Resorts is a world-renowned leader in the mountain resort industry, offering unparalleled experiences for our guests. Our commitment to delivering exceptional service and creating lasting memories drives everything we do.

  • Team Leader, Visual

    3 weeks ago

    Broomfield, CO, United States Crate & Barrel Full time

    We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings...

  • Team Leader, Operations

    6 months ago

    Denver, CO, United States Crate & Barrel Full time

    We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings...

  • Team Leader, Visual

    6 months ago

    Broomfield, CO, United States Crate & Barrel Full time

    We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings...

  • Occupational Therapy Team Leader

    1 week ago

    Eagle, ID, United States Encompass Health Full time

    Occupational Therapy Team Leader Career Opportunity Lead with Purpose in Occupational TherapySeeking a career transcending the ordinary? Join Encompass Health where your leadership skills matter. Embrace a role close to your heart and community, making a meaningful impact in patients' lives during their rehabilitation journey. As a Team Leader for...

  • Academic Leader

    2 weeks ago

    Eagle-Vail, United States SKi Butlers Full time

    Seasonal (Seasonal) Terms: Seasonal- full and part time roles available Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. Our mission is to make ski...

  • Maintenance Team Leader

    1 day ago

    Denver, CO, United States Cardinal Group Full time

    POSITION: Maintenance Team Leader (Full-Time, Non-Exempt)COMPENSATION: Pursuant to CO regulations, if this job is performed in CO, the salary range is $34 - $36 plus bonus potential. Eligible to participate in the company benefits plan. We offer health, vision, dental, and pet insurance, a 401(k) retirement plan, student loan assistance, licensing and...