Team Leader

6 months ago

EagleVail, United States SKi Butlers Full time

Seasonal (Seasonal)

Location: Vail, CO

Terms: Seasonal- full and part time roles available

Pay: $21/hour base wage, plus tips.

Requirements:

Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required

About us:

Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years rallying behind collaboration, accountability and fun above all else. Our mission is to make ski vacations convenient by tapping into our shared passion, culture and fun work environment to create a customer experience unlike any other.

Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values listed below:

Service | Simple | Purposeful | Curious | Give

Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don't stop there. Our culture is about being a part of something bigger. Whether it's contributing to our net zero climate initiatives, building lifelong friendships or making a customer's vacation memorable, a job at Ski Butlers will be the best decision you make.

Ski Butlers is a stand-alone business under Denver based Alterra Mountain Company.

About the role:

Team leaders (aka shift managers) are responsible for upholding Ski Butlers customer service standards while managing the flow of day-to-day operations. No two days are the same as a team leader Adapting to the environment, managing expectations and leading by example are all qualities of highly effective leadership, especially in this role.

Perks and Benefits:
Epic Merchant Pass. Includes Vail, Beaver Creek, Breckenridge, Keystone & more


Free Alterra Mountain Company Employee pass:
Unlimited access to all AMC owned resorts

Ability to upgrade to full Ikon Pass at heavily discounted rate



Ability to ski everyday*
Barring blackout dates at Deer Valley



Access to 645+ industry discounted brands through Expertvoice

Discounted access to Rossignol/Dynastar/Lange equipment

401K benefit and match for ALL staff members over 18 years old

Location specific, customer service-based bonuses (4 total in-season)



Primary Responsibilities:
Opening and closing the shop daily

Pre and post shift team meetings, ensuring each Ski Technician understands expectations and responsibilities for that shift.

Plan delivery routes, support calls and pickups for the current and upcoming shift.

Respond to customer phone calls, text messages, emails and voicemails in a timely manner.

Dispatch ski technicians on reactive support calls

Ensuring brand standards are being met daily i.e.: uniforms, vans, equipment, shop cleanliness, etc.

Setting up the next shift for success



Secondary Responsibilities:
Sizing guests in the proper equipment for orders as they come into our system

Schedule work assignments for the following shift.

Real-time feedback and coaching, both positive and constructive, to ensure we are meeting our Key Customer Requirements

Assisting labor management during slow periods

Taking reservations and issuing refunds

  • Team Leader

    1 day ago

    Eagle-Vail, United States SKi Butlers Full time

    Team Leader at SKi Butlers summary: As a Team Leader at Ski Butlers in Vail, CO, you will oversee day-to-day operations while ensuring exceptional customer service standards. This role requires adaptability and effective leadership as you manage a team of ski technicians and respond to customer inquiries. With a focus on collaboration and a fun work...

  • Team Leader

    1 month ago

    Eagle-Vail, United States SKi Butlers Full time

    Team Leader at SKi Butlers summary: As a Team Leader at Ski Butlers in Vail, CO, you will oversee daily operations and ensure exceptional customer service while managing staff and logistics in a fast-paced environment. This seasonal role requires adaptability and leadership skills to maintain high standards and promote a positive team culture focused on...

  • Team Leader

    3 weeks ago

    Eagle-Vail, United States SKi Butlers Full time

    Team Leader at SKi Butlers summary: The Team Leader at Ski Butlers manages daily operations while ensuring exceptional customer service standards in a dynamic environment. They are responsible for overseeing shift activities, coordinating deliveries, and providing real-time feedback to staff to maintain a high-quality customer experience. This seasonal...

  • Team Leader

    4 weeks ago

    Eagle-Vail, United States SKi Butlers Full time

    Job Description: Seasonal (Seasonal)Location: Vail, COTerms: Seasonal- full and part time roles availablePay: $21/hour base wage, plus tips.Requirements: Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required!About us: Ski Butlers was founded in 2004 to take the...

  • Team Leader

    2 months ago

    Eagle-Vail, United States SKi Butlers Full time

    Seasonal (Seasonal)Location: Vail, COTerms: Seasonal- full and part time roles availablePay: $21/hour base wage, plus tips.Requirements: Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required!About us: Ski Butlers was founded in 2004 to take the hassle out of renting...

  • Team Leader

    6 months ago

    Eagle-Vail, United States SKi Butlers Full time

    Seasonal (Seasonal)Location: Vail, COTerms: Seasonal- full and part time roles availablePay: $21/hour base wage, plus tips.Requirements: Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required!About us: Ski Butlers was founded in 2004 to take the hassle out of renting...

  • Team Leader

    2 months ago

    Eagle-Vail, United States SKi Butlers Full time

    Job DescriptionSeasonal (Seasonal)Location: Vail, COTerms: Seasonal- full and part time roles availablePay: $21/hour base wage, plus tips.Requirements: Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required!About us: Ski Butlers was founded in 2004 to take the hassle...

  • Team Leader

    6 months ago

    Eagle-Vail, United States SKi Butlers Full time

    Seasonal (Seasonal)Location: Vail, COTerms: Seasonal- full and part time roles availablePay: $21/hour base wage, plus tips.Requirements: Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required!About us: Ski Butlers was founded in 2004 to take the hassle out of renting...

  • Team Leader

    6 months ago

    Eagle-Vail, United States SKi Butlers Full time

    Job DescriptionSeasonal (Seasonal)Location: Vail, COTerms: Seasonal- full and part time roles availablePay: $21/hour base wage, plus tips.Requirements: Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required!About us: Ski Butlers was founded in 2004 to take the hassle...

  • Team Leader

    3 hours ago

    Vail, United States SKi Butlers Full time

    Seasonal (Seasonal)Location: Vail, COTerms: Seasonal- full and part time roles availablePay: $21/hour base wage, plus tips.Requirements: Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required!About us: Ski Butlers was founded in 2004 to take the hassle out of renting...

  • Team Leader Coordinator

    6 days ago

    Vail, Colorado, United States SKi Butlers Full time

    OverviewSki Butlers is a renowned global leader in ski and snowboard rental delivery, serving over 40 resorts across North America and Europe. We're passionate about making ski vacations convenient and enjoyable for our customers. Our team culture is built on collaboration, accountability, and fun, with a shared love for the mountains.About the RoleWe're...

  • Team Leader

    2 weeks ago

    Eagle, United States Ski Butlers Full time

    Seasonal (Seasonal)Location: Vail, COTerms: Seasonal- full and part time roles availablePay: $21/hour base wage, plus tips.Requirements: Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required!About us: Ski Butlers was founded in 2004 to take the hassle out of renting...

  • Team Leader

    2 weeks ago

    Eagle, United States Alterra Mountain Company Full time

    Seasonal (Seasonal) Location: Vail, CO Terms: Seasonal- full and part time roles available Pay: $21/hour base wage, plus tips. Requirements: Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required! About us: Ski Butlers was founded in 2004 to take the hassle out of...

  • Supervisory Team Leader

    7 days ago

    Vail, Colorado, United States Gravity Haus Inc Full time

    About the Role:This Supervisory Team Leader position involves managing daily service as an active member of the Barista team, making coffee and tea beverages, taking orders and tender payments from guests, serving food and beverage to guests in the cafe, maintaining cleanliness and organization throughout the shift, restocking retail displays, and...

  • Sales Team Leader

    3 weeks ago

    Vail, Colorado, United States JLB Holding LLC Full time

    At JLB Holding LLC, we are seeking a highly skilled Sales Team Leader to oversee and coordinate the activities of our retail sales team in Vail's iconic children's store. With over 40 years of experience, KidSport has been the go-to destination for everything kids in the Vail Valley.The ideal candidate will be responsible for supervising a team of retail...

  • Associate Team Leader

    7 days ago

    Eagle, United States H&R Block Full time

    558093BR Title: Associate Team Leader Our Company : At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong. We strive...

  • Team Leader

    3 months ago

    Eagle-Vail, CO, United States SKi Butlers Full time

    Seasonal (Seasonal)Location: Vail, COTerms: Seasonal- full and part time roles availablePay: $21/hour base wage, plus tips.Requirements: Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required!About us: Ski Butlers was founded in 2004 to take the hassle out of renting...

  • Fleet Maintenance Team Leader

    3 weeks ago

    Vail, Colorado, United States Vail Resorts Full time

    Company OverviewVail Resorts is a world-renowned leader in the ski and snowboard industry, operating 40+ resorts across three continents. Our commitment to excellence and customer satisfaction has earned us a reputation as a premier destination for outdoor enthusiasts.Salary RangeThe estimated salary range for this position is $27.00-$33.00 per hour,...

  • Team Leader

    1 week ago

    Eagle Pass, United States H&R Block Full time

    528956BR Title: Team Leader Our Company : At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong. We strive to...

  • Associate Team Leader

    1 week ago

    Eagle Pass, United States H&R Block Full time

    553935BR Title: Associate Team Leader Our Company : At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong. We strive...