Director of Facilities Operations

1563 Mission St, San Francisco, CA 94103, USA Req #867

Friday, November 22, 2024

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

Benefits and perks:

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.

Job Overview

HealthRIGHT 360, a family of programs, is located across 12 different counties in California. HealthRIGHT 360 provides an array of medical and behavioral health services to some of the most marginalized populations, ranging from primary care, mental health services, detox, substance use disorder treatment in both residential and outpatient settings, and transitional services for the criminal justice population.

The function of the Director of Facilities Operations is to oversee and maintain all operational and maintenance issues for HealthRIGHT 360 owned and leased facilities. This position is responsible for effectively planning, organizing, directing, coordinating, controlling and performing the Facilities and Maintenance services function, including compliance with governmental laws and codes and preparation of all reporting requirements.

Key Responsibilities

1. Project Management Responsibilities: Manage city, state, and federally funded construction projects, monitoring construction budgets, schedules, progress, and compliance (HUD, MOH, MOCD, HOPCD, SFRDA). Assists in identifying capital expenditure improvements for all HealthRIGHT 360 facilities. Negotiates and monitors service agreements (equipment, pest control, security, Ansell systems, plumbing, fire, etc.)
2. Property Management Responsibilities: Assesses the organization’s current and future need for treatment space and office space and works closely with realtors to identify the necessary space for lease and/or purchase. Negotiates leases for property. Works closely with senior finance and executive staff to help secure funding for properties. Acts as liaison with property owners in leased HealthRIGHT 360 Facilities regarding owner related repairs, compliance with maintenance section of lease agreements, and any major problems that arise. Acts as liaison with Building, Planning, and Fire departments in various locales. Conduct regular audits and inspections to ensure compliance with federal, state, and local regulations, and adherence to healthcare standards.
3. Operations Responsibilities: Coordinate logistics, procurement, and vendor management activities to support the operational needs of the facilities. Develop and track key performance indicators (KPI’s) for Facilities & Maintenance Operations. Supervises and approves purchase of supplies, and new services. Approve and process emergency purchase order requests. Familiarity with lease agreements including lessor/lessee responsibilities and other contract terms. Help negotiate favorable lease terms. Works with finance to negotiate contracts and terms for HealthRIGHT 360 building and maintenance supplies. Negotiates leases for office equipment and oversees equipment maintenance contracts. Work with donations department to procure facility needs. Serves on internal and external committees. Travels within California as needed.
4. Facility Maintenance Responsibilities: Oversees all building maintenance. Develop and implement comprehensive preventative maintenance and repair programs for all facility systems, ensuring operational efficiency and reliability. Works with appropriate management to prioritize projects. Handles facility emergencies as they occur. Works as a team member with staff and performs functions that further Department and Agency. Maintain and enhance a central pool of specialists to address complex issues related to advanced HVAC systems, elevators, and other critical infrastructure.
5. Supervision Responsibilities: Handles all aspects of upper management including direct supervision and mentoring of subordinate staff. Activities include but are not limited to, hiring, training, motivating, evaluating, disciplining, and terminating. Assists senior leadership with determining appropriate staffing patterns (including which services to contract versus those that are best handled through in-house operations) to meet agency needs. Ensures that all departmental personnel are familiar with the policies, procedures, and practices. Develop and maintain a continuous training program for all facilities staff to ensure high standards of competency and compliance with industry regulations. Manage emergency response teams for after-hours and weekend operations, ensuring rapid and effective handling of unexpected issues.

And, other duties as assigned.

Education and Knowledge, Skills and Abilities

Education and Experience Required:

• High School Diploma or equivalent.
• AA or AS certification, Union training, or 3-5 years job experience in building trades.
• Bachelors Degree in related field or certification in Project Management, Operations Management or equivalent knowledge and skills.
• Valid and clean California driver’s license.
• Proven experience in facilities management or operations, with a strong background in HVAC, electrical, or plumbing.
• Must have a reliable vehicle.
• Minimum five years supervisory experience in construction project, property management or maintenance.
• Working knowledge of building codes, fire codes, and municipal planning regulations, preferably in SF bay area and/or in Greater Los Angeles area.
• Proven ability to develop and track preventative maintenance systems and key performance indicators for facilities and maintenance operations.
• Ability to oversee capital projects, maintenance plans, and funding requests.
• Proven ability to manage budgets, with a keen understanding of financial and accounting principles.
• Demonstrates experience in supervising/training.
• Demonstrated leadership experience in managing large, diverse teams across multiple locations.
• Advanced building maintenance and repair skills/knowledge.
• Excellent analytical skills with the ability to collect and analyze significant amounts of data to guide decision-making.
• Proven ability to set goals and meet deadlines.
• Strong communication and interpersonal skills to effectively interact with all levels of staff and external partners.
• Knowledge of facility management.
• Must be proactive, with a demonstrated ability to oversee multiple projects simultaneously and under tight deadlines.
• Extensive knowledge of advanced construction and repair techniques and procedures.
• Experience assessing maintenance needs and costs.
• Experience supervising work crews.
• Knowledge of ADA building codes.
• Good understanding of maintenance procedures.
• Prior experience dealing with vendors, contractors, contracts, and blueprints.
• Experience in materials procurement, supply, and outsourcing.
• Understanding of and ability to demonstrate and teach boundaries between clients and staff.
• Willingness to travel extensively across the designated regions.
• Knowledge of and experience with all construction and repair materials, techniques, and protocols.
• Experience with earthquake preparedness.
• Knowledge of substance abuse treatment.
• Experience in healthcare facility management highly preferred.
• Extensive handyman experience, construction foreman, or contractor’s license.

Background Clearance Required:

• Must not be on active parole or probation.

Knowledge Required:

• Culturally competent and able to work with a diverse population.
• Proficiency with Microsoft Office applications, specifically Word, Outlook and internet applications.

Skills and Abilities Required:

• Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data.
• Professionalism, punctuality, flexibility and reliability are imperative.
• Ability to identify hazards and respond effectively in crisis situations.
• Excellent verbal, written, and interpersonal skills.
• Integrity to handle sensitive information in a confidential manner.
• Action oriented.
• Strong problem-solving skills and the ability to adapt to changing circumstances.
• Excellent organization skills and ability to multitask and juggle multiple priorities.
• Outstanding ability to follow-through with tasks.
• Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility.
• Strong initiative and enthusiasm and willingness to pitch in whenever needed.
• Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations.
• Able to work within a frequently changing project scope while maintaining overall direction and structured priorities.
• Experience working with criminal justice population.

In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available.

We will consider for employment qualified applicants with arrest and conviction records.