Technical Help Desk Professional

5 days ago

USA DC Washington, United States General Dynamics Information Technology Full time

Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

Interim Top Secret

Clearance Level Must Be Able to Obtain:

Top Secret

Suitability:

Public Trust/Other Required:

Job Family:

SCA

Job Qualifications:

Skills:

Problem Resolution, Service Desk (Inactive), Technical Helpdesk

Certifications:

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

We are GDIT. We stay at the forefront of innovation to solve complex technical challenges. 

GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you’ll be a meaningful part of improving how agencies operate. Our work depends on a Technical Help Desk Professional joining our team to support Department of State (DoS) activities at our state of the art facility in Washington DC.

At GDIT, we foster a people-centric environment. As a Technical Help Desk Professional supporting DoS, you will be trusted to work on diagnosing, resolving application issues, and providing appropriate solutions and will serve as the first point of contact for IT problem resolutions for the DoS service desk.

In this role, a typical day will include:

  • Collaborating with the Department of State to solve simple to complex IT issues
  • Assisting and supporting end-users with technical issues and questions related to software systems and applications to include but not limited to, MS Operating Systems, Microsoft Office 365 and specialized DoS applications via multiple support channels including phone, email, chat sessions, web forms, and other communication methods available
  • Creating, modifying, deleting and editing distribution lists, shared mailboxes and the global address list via Active Directory
  • Managing user accounts and group memberships via Active Directory as well as shared drive permissions to ensure accurate recording of work performed according to business processes and standard operating procedures (SOP)
  • Applying basic troubleshooting, issue isolation & diagnostic techniques to identify technical problems, investigate causes, and recommend solutions, or escalate tickets in accordance with existing SOPs, work instructions & knowledge articles
  • Your success will be measured through satisfactory attainment of customer service level agreements

WHAT YOU’LL NEED:

  • High School Diploma
  • 5 or more years of related experience (education may be substituted for experience)
  • Beginner level of technical experience with Active Directory,
  • Intermediate level of technical experience with ServiceNow or other ticketing system, Microsoft Windows O/S and MS Product suite
  • Minimum Interim Top Secret Clearance
  • Ability and willingness to work on-site at our state of the art facility in Washington DC
  • Ability and willingness to work any shift during a 24/7/365 operation

EVEN BETTER IF YOU ALSO HAVE:

  • A CompTIA A+ or any ITIL or HDI certification
  • Demonstrated experience providing remote support via remote tools

WHAT GDIT CAN OFFER YOU:

  • 401K with company match
  • Customizable health benefits packages
  • Collaborative teams of highly motivated critical thinkers and innovators
  • Internal mobility team dedicated to helping you own your career
  • Rewards program for high-performing employees

Not sure this job’s the one for you? Check out our other openings at gdit.com/careers.

Applying for a career in GDIT’s Engagement Center is as easy as 1…2…3.   To learn more about GDIT’s Help Desk or Call Center positions and our candidate application process please call 833-GDIT-123.

#DoSEG #TSSCE

The likely hourly rate for this position is between $31.57 - $42.71. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA DC Washington

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

  • Help Desk Specialist

    7 days ago

    Washington, DC, USA, United States AHU Technologies Inc Full time

    Job Title: Help Desk Specialist JourneymanAt AHU Technologies Inc, we are seeking a highly skilled Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical support to our clients and ensuring that their technical issues are resolved in a timely and efficient manner.Key Responsibilities:Respond to and...

  • Help Desk Specialist

    7 days ago

    Washington, DC , USA, United States InterSources Full time

    Job Title: Help Desk SpecialistWe are seeking a highly skilled and motivated Help Desk Specialist to join our team at InterSources Inc. As a Help Desk Specialist, you will be responsible for providing technical support to our clients and ensuring that their computer systems and software are running smoothly.Key Responsibilities:Provide technical assistance...

  • Help Desk Specialist

    4 weeks ago

    Washington, DC, USA, United States FIRE Full time

    Job DescriptionJob SummaryFIRE is seeking a skilled and knowledgeable Help Desk Technician to join our IT support team. The ideal candidate will have experience in providing technical support for macOS/MacBook/iPadOS/iPads hardware as well as other essential office equipment.Key ResponsibilitiesProvide technical support and troubleshooting for mac...

  • Help Desk Support Specialist

    6 days ago

    Washington, DC, USA, United States AHU Technologies Inc Full time

    Job DescriptionAs a Help Desk Support Specialist at AHU Technologies Inc, you will be responsible for providing technical support to our team members. Your expertise in Windows and help desk operations will be essential in resolving user issues and ensuring seamless system performance.Key Responsibilities:Provide technical assistance to users via phone,...

  • Technical Help Desk Professional

    1 week ago

    USA MD Beltsville, United States General Dynamics Information Technology Full time

    Type of Requisition:PipelineClearance Level Must Currently Possess:Interim Top SecretClearance Level Must Be Able to Obtain:Top SecretSuitability:Public Trust/Other Required:NoneJob Family:SCAJob Qualifications:Skills:Problem Resolution, Service Desk (Inactive), Technical HelpdeskCertifications:Experience:5 + years of related experienceUS Citizenship...

  • Technical Help Desk Specialist

    1 week ago

    Washington, Washington, D.C., United States General Dynamics Information Technology Full time

    Job Title: Technical Help Desk ProfessionalWe are seeking a highly skilled Technical Help Desk Professional to join our team at General Dynamics Information Technology (GDIT). As a Technical Help Desk Professional, you will be responsible for providing technical support and assistance to our clients, ensuring that their IT needs are met in a timely and...

  • Special Education Help Desk Analyst

    7 days ago

    Washington, DC, USA, United States Serigor Inc. Full time

    Job Title: Special Education Help Desk AnalystAt Serigor Inc., we are seeking a highly skilled Special Education Help Desk Analyst to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our clients and external customers on various data systems, including PowerSchool.The ideal candidate...

  • Help Desk Technical Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States Prolim Global Full time

    Job Title: Help Desk Technical Support SpecialistWe are seeking a skilled Help Desk Technical Support Specialist to join our team at Prolim Global. As a Help Desk Technical Support Specialist, you will be responsible for resolving technical problems and answering queries by telephone in support of internal and/or outside customer computer hardware, software,...

  • DoS Technical Help Desk Professional

    1 day ago

    USA KY Barbourville, United States General Dynamics Information Technology Full time

    Type of Requisition:PipelineClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:SecretSuitability:Public Trust/Other Required:NoneJob Family:SCAJob Qualifications:Skills:Problem Resolution, Technical Troubleshooting, TroubleshootingCertifications:Experience:3 + years of related experienceUS Citizenship Required:YesJob...

  • Help Desk Specialist

    7 days ago

    Washington, United States ABBTECH Professional Resources Full time

    This program requires US Citizenship or Green Card (Lawful Permanent Residents) 100% Onsite and must be comfortable with getting around DC. Executive Summary: . The candidates should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. Position Description: Resolve technical issues and close out assigned...

  • Help Desk Specialist

    6 days ago

    Washington, United States ABBTECH Professional Resources Full time

    This program requires US Citizenship or Green Card (Lawful Permanent Residents) 100% Onsite and must be comfortable with getting around DC. Executive Summary: . The candidates should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. Position Description: Resolve technical issues and close out...

  • Help Desk Technician

    7 days ago

    Washington, Washington, D.C., United States WVU Medicine Full time

    Job SummaryWe are seeking a highly skilled and motivated Help Desk Technician to join our team at WVU Medicine. As a Help Desk Technician, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and ensuring that our systems and infrastructure are running smoothly.Key ResponsibilitiesProvide...

  • MAC Help Desk Technician

    4 weeks ago

    Washington, DC, USA, United States National Academies of Sciences, Engineering and Medicine Full time

    Job SummaryWe are seeking a highly skilled and experienced MAC help desk technician to join our team at the National Academies of Sciences, Engineering, and Medicine. As a technical support specialist, you will be responsible for providing expert technical assistance to our end-users with a focus on MAC computer systems.Key ResponsibilitiesProvide technical...

  • Help Desk Specialist

    6 days ago

    Washington, Washington, D.C., United States Marathon TS Full time

    Job Title: Help Desk SpecialistWe are seeking a highly skilled Help Desk Specialist to join our team at Marathon TS. As a Help Desk Specialist, you will be responsible for providing technical support to our clients and ensuring that their IT needs are met.Key Responsibilities:Provide technical support to clients via phone, email, and chatTroubleshoot and...

  • Help Desk Specialist

    6 days ago

    Washington, United States Indigo IT Full time

    Job Title: Help Desk SpecialistIndigo IT is seeking a skilled Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical expertise and effective customer service to ensure the prompt identification, prioritization, logging, tracking, and resolution of Service Incidents and Requests.Key...

  • Help Desk Specialist

    7 days ago

    Washington, Washington, D.C., United States Progression, Inc. Full time

    Help Desk Tier I (Call Center)Job Summary:We are seeking an experienced Help Desk Tier I professional to join our team at Progression, Inc. in Washington, DC. As a Help Desk Tier I, you will be responsible for providing technical support to customers via phone, email, and chat. You will also be responsible for documenting and tracking customer issues,...

  • Help Desk Specialist

    2 weeks ago

    Washington, Washington, D.C., United States JASINT Full time

    Job Title: Help Desk SpecialistJob Summary:We are seeking a highly skilled Help Desk Specialist to join our team at JASINT. As a Help Desk Specialist, you will be responsible for providing top-notch technical support to our customers, resolving issues efficiently, and ensuring a positive experience for our users.Key Responsibilities:Triage new Help Desk...

  • Help Desk Support Specialist

    1 week ago

    Washington, United States Smarthost Design Technologies, LLC Full time

    Help Desk Support Job DescriptionSmarthost Design Technologies, LLC is seeking a skilled Help Desk Support professional to join our team. As a Help Desk Support specialist, you will be the primary point of contact for customers seeking technical assistance, providing timely and effective solutions to their IT-related issues.Key Responsibilities:Provide...

  • Help Desk Specialist

    1 week ago

    Washington, United States Addison Group Full time

    Job Title: Help Desk SpecialistAt Addison Group, we are seeking an experienced Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring that our clients receive exceptional service.Key Responsibilities:Provide...

  • Technical Support Manager

    3 weeks ago

    Washington, United States Parallel Partners Full time

    Job Summary:The Service Desk Team Lead will provide technical support to employees related to computer systems, hardware, or software. This role requires strong technical knowledge and effective communication to understand problems and explain solutions.Key Responsibilities:Oversee the service desk, ticket triage, and technician training to ensure efficient...