Patient Experience Project Manager

2 days ago

Newark DE United States ChristianaCare Full time

Are you looking for a career opportunity working for a healthcare organization that is based on excellence and love?

ChristianaCare is one of the country's most dynamic healthcare organizations, centered on improving health outcomes, making high-quality care more accessible, and lowering healthcare costs. ChristianaCare includes an extensive network of outpatient services, home health care, urgent care centers, three hospitals (1,299 beds), a free-standing emergency department, a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care, and women's health. It also includes the pioneering Gene Editing Institute and was rated by IDG Computerworld as one of the nation's Best Places to Work in IT. ChristianaCare is a nonprofit teaching health system with more than 260 residents and fellows. It is continually ranked by U.S. News & World Report as the Best Hospital. With the unique CareVio data-powered care coordination service and a focus on population health and value-based care, ChristianaCare is shaping the future of health care.

ChristianaCare Offers

  • Full Medical, Dental, Vision, Life Insurance, etc.
  • Two retirement planning offerings, including 403(b) with company contributions
  • Generous paid time off with annual roll-over and opportunities to cash out
  • 12-week paid parental leave
  • Incredible Work/Life benefits including annual membership to access to backup care services for dependents through retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more

About This Position

ChristianaCare is searching for a Patient Experience Project Manager to manage and operationalize performance improvement Patient Experience related projects throughout the ChristianaCare Health System under the direction of the Patient Experience leadership. This position will be the facilitator, coach, analyst, and consultant as well as assist and guide the support teams to redesign and improve processes, behaviors, and outcomes. The PX Project Manager will also develop project plans and timelines while bringing together resources as needed and working with many functional areas throughout ChristianaCare.

Principal duties and responsibilities:

  • Leads PX project teams from design implementation to completion ensuring that all goals and objectives are met throughout the process.
  • Researches and implements innovative approaches to improving Patient Experience practices through design improvement projects and methodologies.
  • Utilizes data from various and appropriate sources to develop effective benchmarks used in the data analysis to change practice.
  • Plans, develops, and maintains work in an organized manner that is consistent with the department leadership and organizational goals.
  • Anticipates the needs of customers and addresses these promptly and appropriately.
  • Supports meetings by preparing and sending out the appropriate meeting materials and sends communications prior to and after meetings.
  • Prepares, analyzes, and presents detailed data and project related information to support the work using Excel.
  • Assists in developing presentations that provide clear accurate information and are supported with exhibits, Powerpoint presentations, oral and or written reports using Word and PowerPoint.

Full job specification will be provided during the interview process.

Education and experience requirements:

  • Bachelor's Degree required; Master's preferred
  • 5+ years of project management experience
  • Experience with health care operations
  • Proven success managing large projects using multiple project management techniques
  • Experience evaluating and implementing new technology solutions
  • Demonstrated certification and /or experience in advanced improvement science methodologies (LEAN, Six Sigma, etc.)

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