Senior Desktop Support
2 weeks ago
Under the direction of the Technical Services Director, the Partner & Senior Executive Desktop Specialist will deliver “white glove”/genius bar, concierge level support for all partners, covering hardware, applications and home support as well as for documentation, knowledge base updates, proactive communication and collaboration.
This will include providing concierge level office and home hardware and applications support for all issues, requests, and technical information for Partners, consistently ensuring that the assistance provided meets or exceeds partner expectations in terms of both quality and timeliness. Excellent communication, solutions, and time management skills are required to ensure no service gaps and all Partners receive continuity of service at all times by working cohesively and collaboratively with the other Sr. Executive Technology Support Specialist. Throughout the day, this individual will maintain high levels of communication with the partners during the resolution process so they know the problem is being worked on. It is imperative this person be able to autonomously display good judgment and discernment communicating updates and only vetted, confirmed and relevant information to the Partner.
Requirements
Must demonstrate proficiency and competency in:
- Bachelor’s degree required, preferably in Computer Science, and/or a minimum of ten years’ experience in desktop and AV/VC support.
- Executive level support within a professional services environment where collaboration and cooperation with peers was emphasized. Legal domain experience is a plus.
- Advanced troubleshooting in Windows Operating Systems and Applications including but not limited to current versions of Windows 10, Office 2016, O365, DeskSite/iManage, Adobe, Zoom, Teams, WebEx.
- Troubleshooting Citrix Remote Access, VPN and Wireless Networking issues.
- Advanced proficiency setting up and troubleshooting local and network printers.
- Knowledge of the support of MAC operating systems and common applications.
- Effectively completing designated job assignments under significant time and supervisory pressure while meeting strict deadlines with professionalism and calm.
- Providing superior customer service including being highly responsive to our customers’ requests at all times.
- Being available and on-call outside of regular business hours.
-
Senior Desktop Support
7 days ago
New York, United States DBI Staffing Full timeUnder the direction of the Technical Services Director, the Partner & Senior Executive Desktop Specialist will deliver white glove /genius bar, concierge level support for all partners, covering hardware, applications and home support as well as for documentation, knowledge base updates, proactive communication and collaboration.This will include providing...
-
Senior Desktop Support
3 weeks ago
New York, United States DBI Staffing Full timeUnder the direction of the Technical Services Director, the Partner & Senior Executive Desktop Specialist will deliver “white glove”/genius bar, concierge level support for all partners, covering hardware, applications and home support as well as for documentation, knowledge base updates, proactive communication and collaboration.This will include...
-
Senior Desktop Support
3 weeks ago
new york city, United States DBI Staffing Full timeUnder the direction of the Technical Services Director, the Partner & Senior Executive Desktop Specialist will deliver “white glove”/genius bar, concierge level support for all partners, covering hardware, applications and home support as well as for documentation, knowledge base updates, proactive communication and collaboration.This will include...
-
Desktop Support
2 weeks ago
New York, NY, United States Nesco Resource Full timeNesco is seeking IMAC & Desktop Support Technicians for their client in the financial services industry, in New York, NY (Midtown). This is a 3 month contract opportunity. Technicians will be responsible for pre-setup and imaging on new equipmentBackup, disconnect, and reconnect end users' desktops at new locationTest equipment and support end users at new...
-
Desktop Support Engineer
2 weeks ago
New York, NY, United States ClifyX Full timePosition Title: Desktop Support/Field SupportLocation: Manhattan, NY (Day 1 Onsite)Duration: 6+ MonthsJob Description:Hands on knowledge on Windows OS imaging, installation and configurationHas good Knowledge on Handling Exchange Online, Office 365 Administration and Office 365 Pro plus related issues.Support Skype for Business Operational issues such as...
-
Senior Desktop Analyst
4 weeks ago
New York, New York, United States Phaxis Full timeJob Title: Senior Desktop AnalystJob Summary: We are seeking a highly skilled Senior Desktop Analyst to join our team at Phaxis. The successful candidate will be responsible for providing technical support and services to our lawyers and staff, with a focus on desktop and remote access support.Key Responsibilities:Provide technical support and services to...
-
Senior Desktop Support
2 weeks ago
Armada, MI, United States Nmble Full timeWe are hiring a Senior Desktop Support Specialist to join an amazing team in Armada, Michigan. This candidate will have an expertise in the Microsoft environment with a focus on Azure Active Directory (now Entra), the ability to deploy software / patch endpoint devices (via software like Intune) and diagnose / solve problems as they arise. Key Requirements:...
-
Senior Desktop Support Engineer
2 weeks ago
Boston, MA, United States The Hollister Group Full timeSenior Desktop Support EngineerOur client is a private investment firm based in Boston, MA looking to hire a Senior Desktop Support Engineer. This individual will serve as the highest-level escalation for complex technical problems once they have passed through the Tier 1 and Tier 2 support teams. The ideal candidate has a customer-focused mindset with a...
-
Desktop Support Specialist
2 weeks ago
New York, NY, United States Gotham Technology Group Full timeOverview:We are seeking an enthusiastic Desktop Support Specialist with 1-2 years of experience to join our IT team. The ideal candidate will have hands-on experience troubleshooting technical issues, a solid understanding of the Microsoft stack, and a passion for providing excellent customer service. This role offers an opportunity for growth, with a focus...
-
Desktop Support Technician
2 weeks ago
New York, NY, United States Insight Global Full timeRequired Skills & Experience1-2 years experience with desktop support on MAC/MAC OS Experience remoting into devices to troubleshoot related issues
-
Senior Desktop Support Specialist
4 weeks ago
New York, New York, United States City of New York Full timeThe City of New York is seeking a highly skilled Desktop Support Specialist to join its Information Technology Services (ITS) team. As a key member of the team, you will be responsible for troubleshooting and resolving technical issues related to Windows desktops, laptops, and MAC devices. Your expertise will be crucial in ensuring the smooth operation of...
-
Desktop Support
3 days ago
New York, United States SysMind Tech Full timeGood understanding of work/ support environment Good experience on installation and troubleshooting of desktops/ laptops, printers and Servers Good experience on installation of Windows XP and MS- Office Knowledge of Windows Domain, DHCP and DNS Installation and troubleshooting of Antivirus software Good knowledge on outlook client Troubleshooting,...
-
IT Desktop Support Analyst
4 months ago
New York, United States Global Channel Management Full timeAbout the job IT Desktop Support Analyst IT Desktop Support Analyst needs 3 years IT Desktop support experience IT Desktop Support Analyst requires: OnSite 5 days a week. 3 years' work experience as an IT or Desktop Support Technician. Familiarity with networking systems and protocols. Knowledge of remote desktop support systems including TeamViewer. ...
-
Desktop Support Specialist
4 weeks ago
New York, New York, United States Royal Communications Consultants Inc Full timeJob Title: Desktop Support SpecialistJob Summary:We are seeking a skilled Desktop Support Specialist to join our team at Royal Communications Consultants Inc. The successful candidate will be responsible for installing and maintaining desktop computers, as well as providing on-site support in midtown NYC.Key Responsibilities:Install and configure desktop...
-
Desktop Support Specialist
4 weeks ago
New York, New York, United States Apex Systems Full timeJob DescriptionApex Systems is a world-class technology services business that delivers solutions to fulfill clients' digital visions. We are seeking a qualified candidate to work onsite providing desktop support services with strong customer skills.Key ResponsibilitiesProvide day-to-day technical support to employees for network infrastructure and internal...
-
Desktop Support Technician
2 months ago
New York, United States RightClick Full timeOne of our clients is a leading company in the financial advisory sector, managing a substantial portfolio of assets. Their reputation is founded on delivering strategic insights, excellent service, and high-quality execution. They are looking for a Desktop Support Technician who provide technical support to end-users, ensuring the smooth operation of...
-
Desktop Support Specialist
4 weeks ago
New York, New York, United States RightClick Full timeDesktop Support Technician RoleRightClick is seeking a skilled Desktop Support Technician to provide technical support to end-users, ensuring the smooth operation of desktop systems, software, and peripherals. This role involves troubleshooting hardware and software issues, performing installations, configurations, and updates, and ensuring optimal system...
-
Desktop Support Technician
4 weeks ago
New York, United States Panzer Solutions LLC Full timeJob : Desktop Support TechnicianLocation : Boardway, NY (Onsite)Duration : CTHPrimary Responsibilities:• Handle Tier 1,2, & 3 help desk escalations through tickets or phone• Skilled in desktop support handling in Windows and MAC environments.• Some SCCM Knowledge. i.e. Manage Patching in SCCM for Desktops, troubleshoot onproblematic machines. Reinstall...
-
Desktop Support Specialist
4 weeks ago
New York, United States Hunter Bond Full timeAbout the CompanyA leading macro trading organization in New York is urgently seeking an experienced Desktop Support Engineer with a strong financial services background and PowerShell expertise. In this pivotal role, you’ll support and maintain essential desktop infrastructure, providing prompt, expert assistance to traders and end-users in a high-stakes...
-
Senior Desktop Application Developer
4 weeks ago
New York, New York, United States Saxon Global Full timeJob Title: Senior Desktop Application DeveloperAt Saxon Global, we are seeking a highly skilled C#/.NET Developer with experience in desktop-based applications and a strong background in the Equity Derivatives and/or SWAP business.Key Responsibilities:* Develop and maintain desktop-based applications specifically tailored for Equity Derivative and SWAP...