Director of Residential Services

2 days ago

Highland Park IL United States Keshet Full time

POSITION SUMMARY:

The Director of Residential Services is responsible for the successful administration and management of the clinical, budgetary and business operations of the program. This role serves as interdisciplinary team coordinator for residents and their families and facilitates the delivery of quality, appropriate services to residents according to the State of Illinois, CILA, and KESHET requirements. The Director of Residential Programs will supervise House Manager(s) and DSP(s), while managing new program development.


They are responsible for new home openings, state paperwork, and overseeing the transition for residents and families. They will be responsible for interviewing, assessing, and placing new residents into the home based on KESHET guidelines, policies, and procedures.


The Director of Residential Programs oversees and participates in the development and delivery of services designed to further the abilities of adults with intellectual/developmental disabilities to live, learn and work in a more independent and inclusive manner. The Director of Residential Programs is responsible for direct support, administrative duties and management of staff in the designated program.


ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  • Plan the delivery of the overall program and its activities in accordance with the mission and the goals of KESHET
  • Develop new initiatives to support the strategic direction of the organization
  • Develop and implement long-term goals and objectives to achieve the successful outcome of the program
  • Work with CFO to develop an annual budget and operating plan to support the program
  • Develop a program evaluation framework to assess the strengths of the program and to identify areas for improvement

ORGANIZE THE PROGRAM

  • Ensure that program activities operate within the policies and procedures of the organization
  • Ensure that program activities comply with all relevant legislation and professional standards
  • Develop goals and metrics to determine programs success and sustainability
  • Oversee the collection and maintenance of records on the team members of the program for statistical purposes according to the confidentiality/privacy policy of the organization

STAFF THE PROGRAM

  • In consultation with the Vice President, oversee the process to recruit, interview and select well-qualified program staff
  • Ensure that all program staff receive an appropriate orientation to the organization and training for the programs
  • Supervise program staff by providing direction, input and feedback
  • Perform mid-year and end of year performance reviews for all direct staff
  • Work with HR to create program specific bonus structures and help implement organizational culture

LEAD THE PROGRAM

  • Communicate with team members and other pertinent members to gain community support for the program and to solicit input to improve the program
  • Liaise with other Program Directors to ensure the effective and efficient program delivery
  • Coordinate the delivery of services among different program activities to increase effectiveness and efficiency
  • Identify and evaluate the risks associated with program activities and take appropriate action to control the risks working with CFO, CEO, HR, QA, VP as needed
  • Monitor the program activities on a regular basis and conduct an annual evaluation according to the program evaluation framework
  • Report evaluation findings to the Vice President and recommend changes to enhance the program
  • Adhere to KESHET policies and procedures outlined in the policy manual, Employee Handbook, and other employee policies.

Qualifications

QUALIFICATIONS:

  • Bachelor’s Degree Required
  • CPR Certified and DSP Training Required
  • Minimum 3 years opening CILA and residential homes, working at Director level
  • Previous experience in health care, human services, with intellectual/developmental disabilities required
  • Ability to use computers fluently (Internet, Word Processing).
  • Exceptional oral and written communication skills
  • Ability to professionally interface with our clients, families, and staff
  • Valid driver’s license and safe driving

ABOUT KESHET

From its core programs for children and adults with intellectual challenges in the Chicago area, to its international consulting work, Keshet serves over 1,000 individuals with disabilities and touches the lives of many more family members, peers, supporters, and other stakeholders around the globe. Keshet’s local leadership, comprised of nearly 100 lay leaders from all walks of life, provide the inspiration, direction, and funding required to fulfill the organization’s mission: to do whatever is necessary to allow individuals with disabilities to achieve their potential.

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