IT Portfolio Manager

IT Portfolio Manager

IT Finance Ops

Full Time

82201BR

Job Summary

The IT portfolio manager is responsible for delivering a robust and standard IT portfolio management capability for a department of over 1000 IT professionals serving the UCSF health, education, and research communities, as well as all business functions at UCSF, a role that includes leadership of a team of IT portfolio specialists. The IT portfolio team supports and optimizes the UCSF IT investment in initiatives, projects and resources by providing a standard framework that connects them to UCSF mission governance, prioritization, cost and value measurement, and delivery.

The IT portfolio team is responsible for tracking IT roadmap investments, their underlying projects, portfolios, reporting that includes capacity/resource and demand management insights, initiative prioritization, selection and budgeting, implementation, and reporting & analysis in alignment with UCSF strategy and vision. The group also connects IT investments with associated governance structures, ensuring alignment between IT and its mission stakeholder communities.

In addition to overseeing team management, the IT Portfolio Manager is responsible for individual portfolio management, enhancing service delivery to internal IT stakeholders, and evolving the IT portfolio model to align with the UCSF's business needs, as directed by the IT executive team.

Responsibilities

• Leads the design and ongoing optimization of UCSF Project Portfolio Management tools and processes, and recommends standards for ensuring the IT portfolio is standard, robust and supportive of decision making at many levels.
• Leads the Information Technology portfolio and program performance reporting, including trends, service levels and other KPI's as well as early identification and root cause analyses of portfolio and project level risks that are impacting performance.
• Liaises with PMO Leaders, Project Managers, IT Leadership and portfolio management on alignment across demand, governance frameworks, and labor capacity planning to ensure initiatives are sourcing qualified resources to fill roles based on demand and capability requirements.
• Leads the demand management program, to ensure a logical intake process to submit technology and process related work to Information Technology for prioritization and project initiation.
• Establishes and disseminates knowledge-based management, including but not limited to ServiceNow, Wiki, Teams and One Drive.
• Creates and manages, in consultation with leadership, analytical reports for directors, managers, and team leads detailing how resources are utilized, future demand projections and forecasting, gap identification, and performance outcome metrics for a comprehensive view of ticket and project management.
• Supports the IT leadership team in developing multi-year forecasting for the Information Technology Teams.
• Develops recommendations to the IT leadership team and Information Technology PMO team(s) regarding process improvement opportunities.
• Supports integration of various tools into the Portfolio Management system to reduce analyst duplication of efforts.
• Leads IT portfolio capability roadmap activities to ensure the IT portfolio function continues to align with the business needs of the University via guidance from the IT executive team.
• Manages the IT portfolio team to set clear expectations, assess staffing levels, ensure staff training and development is comprehensive, manages staff onboarding (recruitment), off boarding, on-site events and orientation activities.

Required Qualifications

• Bachelor's degree in related area and / or equivalent experience / training.
• 5+ years of relevant progressive experience.
• Typically 2-5 years of experience managing teams within academic medical organization.
• Uses and applies applications Information Technology theories and concepts to manage and provide solutions.
• Strong knowledge and understanding of service delivery principles.
• Requires a broad working knowledge of the information system implementation - specific project management practices, system support and operational business strategy.
• Requires the ability to gather, organize, and analyze data in the completion of assignments.
• Possesses skills necessary to accomplish department/section objectives and address related problems and issues in an effective manner.
• Thorough knowledge of the subject area or system support is necessary and sufficient for strategic planning, technology assessment, and direction.
• Demonstrated skill in managing analysis and project support technical staff.
• Experience in the management of ongoing technology system support to include the identification and integration of suitable emerging technologies specifically those that relate to research compliance support.
• Thorough knowledge of technical concepts and basic operating principles for system implementation, project management, change management and operational support processes.
• Ability to understand the process involved to adapt, integrate, and modify existing programs or vendor-supplied products for use within the technical environment.
• Excellent oral and written communication skills, including the ability to effectively present technical topics to individuals and groups with potentially varied levels of technical sophistication.

Preferred Qualifications

• Experienced in leading change management activities and managing their impact across the unit or department.
• Experience of analyzing buy vs. build procurement for products for effective and efficient technology use.
• Experience with Broadcom Clarity, Tableau, JIRA and Smartsheet.
• Project Management Professional, Agile or other project methodology certifications.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Location

San Francisco, CA

Work Style

Fully On-Site

Shift

Days, 8 Hours (Mon-Fri; 8-5)

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