Field Service Engineer

2 weeks ago

Bismark ND United States Abbott Laboratories Full time

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

  • Career development with an international company where you can grow the career you dream of.
  • Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
  • An excellent retirement savings plan with high employer contribution
  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

  • This position is a remote position.
  • Qualified candidates must currently live in the Bismarck, ND area.
  • Travel 50%

Embrace the vision of becoming the leading diagnostic service provider by achieving customer loyalty and economic profitability through passion, partnership, and performance. Efficiently provide technical support solutions including installation, corrective, pre-emptive and proactive maintenance. Go above and beyond to respond to customer needs by partnering with sales; marketing and other functional areas while adhering to current compliance guidelines.

What You’ll Work On

  • Represent Abbott Diagnostic Division to its customer:
  • Responsible for providing on-site support to ADD customers
  • Support field personal and District business objective and goals
  • Provide direction and develop mentoring skills to mentor
  • other FSRs
  • Troubleshooting and resolving complaints reported by customers on a minimum of five increasingly complex instruments as detailed in the Field Service Business Process database
  • Understand and follow Quality System by accurate and timely documentation of complaint resolution
  • Understand and practice regulatory and compliance procedures
  • Maintain a safe work environment following laboratory safety guidelines
  • Schedule and complete routine preventive maintenance, installations and other updates provided by Abbott.

Integrate effectively into the service team:

  • Work effectively within a diverse and dynamic team environment
  • Support on call rotation
  • Time, territory, and inventory management
  • Standby and after-hours responsibilities
  • Flexible working hours
  • Unpredictable Travel
  • Travel for support of other territories and training
  • Providing on-site critical account support inside and outside of district boundaries.
  • Responsible for IRL ownership to achieve organizational goals and customer satisfaction.
  • Responsible to work cross functionally to achieve customer satisfaction through direct communication within the local performance partnership teams (P2T).
  • Responsible to maintain ownership of customer issue until successful escalation or hand off takes place.

In addition to this position requires:

a) superior technical competency

b) Pro-Active Account Management

c) complete instrument training across geographical IRL.

  • Responsible for implementing and maintaining the effectiveness of the quality system.
  • Provide superior customer service; through applying effective communication skills in order to build loyalty while proactively managing and resolving high-stress situations
  • Delight our customers by providing support including installation; Preventive Maintenance; Technical
  • Service Bulletins and repair by documenting; following-up; and closing calls as per Abbott Diagnostics quality system
  • Partner cross-functionally and internally while maintaining positive relationships and ensure issues are
  • resolved efficiently and satisfactorily while exceeding customer needs
  • Successfully achieve the established business metrics including service sales, cost of service and key
  • performance indicators for assigned customers/accounts
  • Champion utilization of remote support tools to proactively improve instrument up time
  • Proactively improve expertise through continuous learning and certifications
  • Scope of responsibility includes representing Abbott Diagnostics to assigned customers in a professional
  • forthright and ethical manner. The position reports to a Service Manager and is accountable for achieving individual and supporting team goals.
  • Must be able to influence other areas to achieve business goals

Required Qualifications:

  • Bachelor’s degree or equivalent relevant experience required.
  • Travel 50%.

Preferred Qualifications:

  • Bachelors/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology.
  • Practical experience of interfacing with customers.

Additional Skills:

  • Trouble shooting/problem solving; ability to succeed in team situations and excel independently, computer skills (Word, Excel, Power Point, Internet, Remote Computing i.e VPN, remote troubleshooting etc.), effective communication skills and strongly demonstrated interpersonal skills.

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.



The base pay for this position is $31.55 – $63.15 per hour. In specific locations, the pay range may vary from the range posted.

  • Field Service Engineer

    2 months ago

    Bismark, United States Abbott Laboratories Full time

    Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.About...

  • Field Service Engineer

    5 days ago

    Wallingford, CT, United States Encore Technical Staffing LLC Full time

    Field Service Engineer Check below to see if you have what is needed for this opportunity, and if so, make an application asap. How will you CONTRIBUTE and GROW? The Field Service Engineer is responsible for driving the install, repair, maintenance & lifecycle management of our automated systems and services which differentiate as the US leader in Bulk,...

  • Field Service Engineer

    4 weeks ago

    Newark, NJ, United States PeopleSolutions, Inc. Full time

    Job Title: Field Service EngineerLocation: Multiple Offices NationwideProject Duration: 12-18 Months (Starting January 2025)Overview: Join a dynamic team as a Field Service Engineer for a high-profile, multi-billion-dollar project aimed at creating a state-of-the-art manufacturing facility. This role offers the opportunity to work on innovative water systems...

  • Field Services Engineer

    4 weeks ago

    Boise, ID, United States VanderHouwen Full time

    Job ID# 67249Field Service Engineer - SEMIOur client is seeking a dedicated Field Service Engineer to join their team in supporting customers within the Semiconductor Metrology Industry. This role requires hands-on experience with advanced analytical tools and involves extensive travel to various customer locations. The ideal candidate will have a strong...

  • Field Service Engineer

    1 week ago

    Farmingdale, NY, United States Taprogge America Corporation Full time

    Taprogge America Corporation, founded in 1957, is a well-established, privately owned company located in Farmingdale, NY, with its headquarters (Taprogge GmbH) located in Germany. Taprogge America is recognized for setting the technological standards in the specialized field of cooling water circuit optimization. Taprogge is synonymous with the online...

  • Field Service Engineer

    2 days ago

    Queensbury, NY, United States Michael Page Full time

    My client is seeking an experienced hands-on Field Service Engineer to work their customers on commissioning of their Power Solution Devices. This individual will be an integral part of the engineering team, reporting directly to the General Manager. Client DetailsMy client is a world class Power Solutions Provider with operations in the North America,...

  • Field Service Engineer

    2 weeks ago

    Farmingdale, NY, United States Taprogge America Corporation Full time

    Taprogge America Corporation, founded in 1957, is a well-established, privately owned company located in Farmingdale, NY, with its headquarters (Taprogge GmbH) located in Germany. Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly. Taprogge America is recognized for setting the...

  • Field Service Engineer

    2 months ago

    Houston, TX, United States Orion Talent Full time

    Title: Field Service Engineer - Commissioning Location: Houston, TX Shift or Travel: First Shift (M-F) / travel can be up to 50% - 75%+ as needed. Can be onsite for up to three weeks at a time. Compensation: $90k - $95K base DOEQ w/ OT, annualized bonus, and equity. No relocation provided. Benefits: Competitive Compensation Package, Equity (typically in...

  • Field Service Engineer

    13 hours ago

    San Francisco, CA, United States CV Library Full time

    POSITION SUMMARY The Field Service Engineer position has a primary responsibility to provide technical support for the client's customers (clinical and commercial), remotely, or on site as determined by machine status and customer requirements. This individual is responsible for proactive and reactive onsite management and the resolution of customer...

  • Field Service Engineer

    4 weeks ago

    Kennesaw, GA, United States ViscoTec Full time

    Job ListingField Service EngineerViscoTec America, Inc.1955 Vaughn Road, Suite 209Kennesaw, GA 30144Work with some of the world’s best companies and engineers and be a part of a dynamic team that is writing the book on the next generation of dispensing technology. We develop products for manufacturing that change our world.We’re looking for someone like...

  • Field Service Engineer

    1 month ago

    Hillsboro, OR, United States Orion Talent Full time

    Position Details: Title: Field Service Engineer Location: Hillsboro, OR; Fort Collins, CO Shift: Rotating 12hr 3 on 4 off/3 off 4 on (7am-7pm) Compensation: $30/hr - $40/hr depending on experience + eligible for OT Benefits: Comprehensive health benefits, company covers most of the premium; $7,200 annual car allowance; 401k match; Travel: 20% travel,...

  • Field Service Engineer

    4 weeks ago

    Mansfield, MA, United States SPECS-TII Inc. Full time

    JOB TITLE: FIELD SERVICE ENGINEERJOB CATEGORIES: SERVICE & SUPPORTLOCATION: MANSFIELD, MA (remote work options can be discussed)STATUS: EXEMPT, FULL-TIMEABOUT USSPECS-TII Inc. is the USA-based subsidiary of SPECS Surface Nano Analysis GmbH, a global market-leading supplier of UHV surface analysis instrumentation. We are the sole distributor of all...

  • Field Services Engineer

    4 weeks ago

    Los Angeles, CA, United States Excelon Solutions Full time

    Title: Field Service EngineerLocation: Fontana, CA/Los Angeles, CA (On-site)Type: FulltimeOnsite at end client locationNeed Automotive Exp. is MustPOSITION OVERVIEW Client is hiring Field Service Engineers for its customer as mentioned above, who will work onsite at various location predominantly in San Francisco, CA and San Jose, CA regions. Service...

  • Field Services Engineer

    4 weeks ago

    Lancaster, OH, United States Expert Executive Recruiters (EER Global) Full time

    Our client a developer of the world’s only mass production direct-to-shape digital decoration solutions, is seeking a field service engineer for its Customer Service team.Requirements:MUST: Experience with product support in digital printing, Semi-Conductor, FPD, or other relevant capital EQ industry - advantageMUST: B.Sc in Engineering, practical...

  • Field Service Engineer

    2 months ago

    Los Angeles, CA, United States Orion Talent Full time

    Title: Field Service Engineer - Commissioning Location: San Diego County or Southern Los Angeles County, CA Shift or Travel: First Shift (M-F) / travel can be up to 50% - 75%+ as needed. Can be onsite for up to three weeks at a time. Compensation: $90k - $95k base DOEQ w/ OT, annualized bonus, and equity. No relocation provided. Benefits: Competitive...

  • Field Services Engineer

    14 hours ago

    Boston, MA, United States Focus Technology Solutions, Inc. Full time

    Are you an IT Engineer looking to take the next step in your career? If so, check us out! We have an exciting opportunity for an energetic go-getter who is looking to learn and grow in the IT space at a fun and collaborative tech company. Our Managed IT Services practice offers a full range of services, whether a client has an existing IT department that's...

  • Field Service Engineer

    14 hours ago

    Seattle, WA, United States Shape Technologies Group Full time

    Flow Europe GmbH is a wholly owned subsidiary of Flow International Corporation, Kent/Seattle (USA) and has subsidiaries in France, Great Britain, Italy, Spain, the Czech Republic and Dubai. As an internationally active company with almost 50 years of experience and over 15,000 installed systems, Flow is the world market leader in the development,...

  • Field Service Engineer

    1 month ago

    Lima, OH, United States Orion Talent Full time

    Position Details: Title: Field Service Engineer Location: Lima, OH Shift: 8AM-430PM; Mon-Fri Compensation: $28 - $32/hr. Overtime is available. Annual bonus up to $16,000 based on performance. Benefits: Benefits including but not limited to medical, dental, vision and many more! Company vehicle provided along with fuel card, tools, iPad, Laptop, phone...

  • Field Services Engineer

    4 weeks ago

    Boston, MA, United States BioView Full time

    Field Service Engineer - Basic Statement of Position BioView is seeking a highly professional customer focused Field Service Engineer to join our Support & Training team. The successful candidate will live in the Boston, MA area and serve as a support and training engineer for our clients in the Americas. He/She will provide our new and existing customers...

  • Field Service Engineer

    4 weeks ago

    Phoenix, AZ, United States Orion Talent Full time

    Position Details: Title: Field Service Engineer (Tier 1 - Tier 3) Location: Phoenix, AZ Shift: M-F; Some on call for emergencies on a rotational basis Compensation: $80k - $120k (based off experience / Background) + Annual bonus 3-15% (based on performance and company profit) + Overtime on anything over 40 hours (Overtime not mandatory) Benefits:...