Manager, People Solutions, HRConnect People Experience

16 hours ago

Chicago IL United States Nhcchq Full time
Manager, People Solutions, HRConnect People Experience at AbbVie Chicago, IL | posted: June 14, 2024 About the job

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at

Job Description

HRConnect is the name for AbbVie HR and Payroll support and services (externally, often referred to as HR Operations) focused on providing excellent customer experience as a primary principle. This dedicated, globally diverse team is focused on supporting AbbVie Employees and Managers in their administrative and operational needs. Manager, People Solutions is responsible for leading administrative and transactional services for all HR related issues. This position is also responsible for maximizing the value of the service center, providing tactical project support for HR activities and services, and providing day-to-day management of Tier 1 and Tier 2 staff.

Responsibilities:

  • Act as liaison with Business Technology Solution (BTS), Human Capital and Technology Strategy, Center of Excellence (COE), cross-HRConnect partners and manage stakeholders.
  • Ensures the delivery of functional integrity and high-quality customer service for Tier 1 and Tier 2 HR Services, across the relevant region by ensuring that processes and procedures are in line with guidelines, and that resourcing is managed effectively.
  • Provide oversight of annual program administration.
  • Answers team member inquiries and resolves team member issues by utilizing contact center procedures, policy manuals, knowledge management systems, and other reference materials.
  • Meets and strives to exceed Key Performance Indicators (KPIs) that are aligned to efficient and excellent service delivery.
  • Participates in selection, training, and coaching of staff and creating a work environment that builds and retains talent.
  • Responsible to effectively manage team performance, procedures, as well as training programs. Monitor, measure, and give feedback to direct reports on achievement of goals.
  • Accountable for developing teammates consistent with their development needs and aligned development plan.
  • Escalates team member inquiries in a timely manner when additional research or analysis is necessary.
  • Provides inputs/methods to update, simplify, or enhance processes, procedures, and technologies as required.
  • Identify and support continuous improvement opportunities and participates in special projects as needed.

Qualifications:

  • Bachelor’s Degree in related field.
  • 5+ years’ experience in HR, HR operations, customer services; 3+ years in supervisory role.
  • Strong Business and HR acumen.
  • Knowledge of large-scale payroll processing and HRIS systems/applications and strong skills in technologies.
  • Understanding of interactions between HR, accounting, and finance.
  • Demonstrated ability to influence across teams and collaborate well with cross-functional partners. Strong analytical, problem-solving, planning, and decision-making skills and process orientation.
  • Ability to consistently meet, or exceed, goals and KPIs.
  • Experience in continuous improvement and quality.

Additional Information:

  • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
  • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
  • This job is eligible to participate in our short-term incentive programs.
  • This job is eligible to participate in our long-term incentive programs.

AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

#J-18808-Ljbffr

  • Manager, People Solutions, HRConnect People Experience

    1 week ago

    Chicago, United States Nhcchq Full time

    Manager, People Solutions, HRConnect People Experience at AbbVie Chicago, IL | posted: June 14, 2024 About the job Company Description AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives...

  • Manager, People Solutions, HRConnect People Experience

    5 days ago

    Chicago, United States Nhcchq Full time

    Manager, People Solutions, HRConnect People Experience at AbbVie Chicago, IL | posted: June 14, 2024 About the job Company Description AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives...

  • Sr. Manager of People Services

    7 days ago

    Chicago, United States VXI Global Solutions Full time

    About the role We are hiring a Senior Manager of People Services on our People Operations team. As our Sr. Manager of People Services, you will be responsible for overseeing the daily operations of the People Services team, ensuring that employees receive timely, accurate and high-quality support for their people-related inquiries and needs. This role...

  • Sr. Manager of People Services

    1 week ago

    Chicago, United States VXI Global Solutions Full time

    About the role We are hiring a Senior Manager of People Services on our People Operations team. As our Sr. Manager of People Services, you will be responsible for overseeing the daily operations of the People Services team, ensuring that employees receive timely, accurate and high-quality support for their people-related inquiries and needs. This role...

  • People Manager

    15 hours ago

    San Jose, CA, United States Usswimschools Full time

    San Jose People Manager We’re hiring for a full-time People Manager! A Little About Us… Waterworks Aquatics is a premier swim school with 39 locations across California and Denver. We teach children ages 3 months through adult how to swim. Our mission is to educate and motivate individuals to be safer and learn proper swimming technique. Job...

  • Global People Experience Director

    6 days ago

    Chicago, Illinois, United States JLL Full time

    About the Role">We are seeking a highly experienced and skilled Global People Experience Director to join our team at JLL. This is an exciting opportunity to shape the employee experience and drive organizational success through innovative people strategies.">Job Summary">The successful candidate will be responsible for developing and implementing effective...

  • Senior People Scientist

    16 hours ago

    Chicago, IL, United States Culture Amp Full time

    Please note, we are only considering candidates who are within a commutable distance to our New York office. Fully remote applications will not be considered at this time. The People Scientist role entails being a thought leader in the HR and engagement space while assisting customers with survey question design, analyzing survey results, performance...

  • Sr. People Experience Partner

    1 week ago

    Chicago, United States JLL Full time

    The responsibilities and accountabilities include: Partner with few of the Corporate Functions stakeholders Build and maintain strong relationships with key stakeholders across a few Corporate Functions Analyze workforce data and trends to inform strategic decisions Utilize HR dashboards to drive data-driven people decisions on retention, rewards, diversity,...

  • Manager of People Services

    3 months ago

    Helena, MT, United States The Staff Pad Full time

    Job Description: Manager of People Services The Staff Pad has partnered with a client in Montana who has a vision to be the gold standard for Healthcare. We are searching for a Manager of People Services whose vision aligns with that. This role demands a deep understanding of national trends and best practices in employee experience and core functions,...

  • People Team Specialist

    3 weeks ago

    Chicago, IL, United States Boston Consulting Group Full time

    Who We AreBCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We...

  • People Team Specialist

    3 weeks ago

    Chicago, IL, United States Boston Consulting Group Full time

    Who We AreBCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We...

  • Sr. People Experience Partner

    1 week ago

    Chicago, United States Jones Lang LaSalle IP, Inc. Full time

    JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they...

  • Area People Manager

    3 weeks ago

    Laurel, MD, United States Genuine Parts Company Full time

    Area HR Manager, People Job Summary The Area HR Manager, People serves as a trusted HR advisor and leader for the NAPA People (HR) team in their assigned 2 -3 distribution centers to implement high impact people initiatives. Reporting to the Director, People, they partner closely with leaders to develop strategic alignment and guidance on core People (HR)...

  • People Experience Strategist

    7 days ago

    Chicago, Illinois, United States Jones Lang LaSalle IP, Inc. Full time

    Jones Lang LaSalle IP, Inc. is a leading global provider of real estate and investment management services. We empower our employees to shape a brighter future for the company and its clients by combining world-class services, advisory, and technology. We are committed to hiring talented individuals and empowering them to thrive, grow meaningful careers, and...

  • Area People Manager

    3 weeks ago

    Laurel, MD, United States Genuine Parts Company Full time

    Area HR Manager, People Job SummaryThe Area HR Manager, People serves as a trusted HR advisor and leader for the NAPA People (HR) team in their assigned 2 -3 distribution centers to implement high impact people initiatives. Reporting to the Director, People, they partner closely with leaders to develop strategic alignment and guidance on core People (HR)...

  • Area People Manager

    2 weeks ago

    Laurel, MD, United States Genuine Parts Company Full time

    Area HR Manager, People Job SummaryThe Area HR Manager, People serves as a trusted HR advisor and leader for the NAPA People (HR) team in their assigned 2 -3 distribution centers to implement high impact people initiatives. Reporting to the Director, People, they partner closely with leaders to develop strategic alignment and guidance on core People (HR)...

  • People and Culture Manager

    2 weeks ago

    Chicago, United States Girls Inc. of Chicago Full time

    Girls Inc. inspires all girls to be strong, smart, and bold. Our comprehensive approach to whole girl development equips girls to navigate gender, economic, and social barriers and grow up healthy, educated, and independent. These positive outcomes are achieved through three core elements: people – trained staff and volunteers who build lasting, mentoring...

  • Manager of People Services

    2 months ago

    Helena, MT, United States The Staff Pad Full time

    Job Description: Manager of People ServicesThe Staff Pad has partnered with a client in Montana who has a vision to be the gold standard for Healthcare. We are searching for a Manager of People Services whose vision aligns with that. This role demands a deep understanding of national trends and best practices in employee experience and core functions,...

  • Director of People

    3 weeks ago

    Chicago, United States Virgin Hotels Chicago Full time

    Who we are: We love what we do and what we do is important! We believe that everyone should leave feeling better - this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences...

  • Inverto People Team Specialist

    3 weeks ago

    Chicago, IL, United States Boston Consulting Group Full time

    Who We AreINVERTO North America’s practice is one of the top names for strategic procurement and supply chain management. As a division of BCG, we offer the best of both worlds: in-depth expertise and high strategic competence with a draw on a strong, international infrastructure, which makes us even more dynamic in the market. We continue to grow and...