Phlebotomy Territory Manager

2 weeks ago

North Charleston SC United States Laboratory Corporation Full time

Are you seeking an opportunity that makes a difference? Are you passionate about leading teams/people? If your answer is "yes", then we invite you to become a Phlebotomy Territory Manager with Labcorp.

The Phlebotomy Territory Manager will lead the phlebotomy operations strategy across their assigned territory within the Atlantic Division Diagnostics Segment. A successful candidate will collaborate closely with teams composed of internal stakeholders and outside vendors as needed, emphasizing the collaborative nature of the role. This position will be responsible for ensuring a large client base of physician offices and Patient Service Centers are maintained and serviced appropriately. This role emphasizes your ability to lead, inspire, and develop others. If you are passionate about helping people and have a drive for service, then LabCorp could be a great next career step

Work Schedule: Monday – Friday 8am-5pm, additional days and hours may be required to support a 24/7 operation.

Job Responsibilities:

  • Supervises the activities of 100+ patient service technicians and oversees the operations of 5+ service centers within an assigned territory (Charleston, Savannah, Columbia and Augusta) and as well as any in office phlebotomists (IOP) within the territory.
  • Works closely with regional sales leader, general manager, laboratory directors, department managers to support operational services and large accounts to ensure the optimal operation of the phlebotomy department.
  • Resolve any client related matters or customer complaints appropriately.
  • Provide exceptional customer service to all patients and clients.
  • Ensures that all policies and procedures are updated and implemented in each territory in compliance with state and federal regulations and company mandates.
  • Provides orientation, training, and performance evaluation of all patient services supervisors.
  • Responsible for coaching and mentoring supervisory staff as well as phlebotomy teams.
  • Ensures regular and timely completion of periodic inspections of patient service centers and patient service technicians.
  • Monitor monthly productivity and report any deviations as necessary.
  • Ensure patient flow, wait times, inventory levels are being properly maintained.
  • Complete regular and timely financial analyses for all department related positions.
  • Report any performance, compliance or staffing related issues and work with the appropriate departments toward resolution.
  • Perform operational duties such as payroll, monthly schedules and performance appraisals.
  • Manage costs effectively by minimizing employee turnover and controlling overtime costs.
  • Assist in the setup of new Patient Service Centers and/or client offices.
  • Perform, collect and prepare specimens when needed.
  • Ability to travel throughout the assigned territory regularly.

Job Requirements:

  • High school diploma or equivalent required, Associates or Bachelor’s degree preferred.
  • Phlebotomy certification from an accredited agency is preferred.
  • Previous experience as a phlebotomist; 6 years is preferred.
  • 2+ years supervisory experience is required, preferably within the phlebotomy/healthcare industry.
  • Knowledge of phlebotomy duties, responsibilities and techniques.
  • Strong leadership skills and proven ability to manage and mentor a team.
  • Ability to communicate professionally and effectively with internal and external customers.
  • Excellent verbal and written communication skills.
  • Must be 21 years of age with valid driver’s license and good driving record.
  • Proficient with MS Office programs.
  • Ability to travel throughout the assigned territory regularly.
  • Must be based in Charleston or Savannah area.

Benefits: All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable.

Traits for Success:

  • Agile: Collaborative with the ability to shift from big picture, strategic thinking to the tactical implementation.
  • Bias to Action: Hands-on, positive, and energetic. Instills accountability, drives crucial conversations, and collaborates with others for change while setting high standards.
  • Problem Solver: Strong collaboration, analytical, & problem-solving skills to achieve business goals, while balancing business and technology objectives.
  • Thought Leader: With an aptitude for identifying root cause, appropriate corrective action and executing on process improvement.

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

We encourage all to apply.

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility .

For more information about how we collect and store your personal data, please see our Privacy Statement .

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