Guest Service Agent
2 weeks ago
Job Description - Guest Service Agent - Hilton San Francisco Union Square (HOT0B6EU)
Job Description
Job Number:Guest Service Agent - Hilton San Francisco Union Square (Job Number: HOT0B6EU )
Work LocationsWork Locations : Hilton San Francisco – Union Square 333 O'Farrell Street San Francisco 94102
Are you passionate about people and dedicated to providing impeccable service? We want to hear from you
As a Guest Service Agent at Hilton San Francisco Union Square, you will play a crucial role in ensuring our guests have an exceptional experience. If you possess a keen sense of problem-solving and a love for hospitality, this could be the perfect opportunity for you.
Why Hilton?
Joining our award-winning team, you will enjoy a friendly workplace environment, competitive health benefits, and fantastic career growth opportunities. Take advantage of our Go Hilton travel discount program and discover why our team members love being part of the Hilton family
What will I be doing?
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
- Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
- Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
- Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
- Receive, input, retrieve and relay messages to guests
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Customer Focus
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
Hourly Rate: $32.06 (First 9 Months)
JobJob : Guest Services, Operations, and Front Office
#J-18808-Ljbffr-
Guest Service Agent
2 weeks ago
South San Francisco, United States Hilton Hotels & Resorts Full timeAs a Guest Services Agent, you would be responsible for specifically performing the following tasks to the highest standards: Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from Guest Service, Agent, Guest, Service, Hospitality, Processing, Retail
-
Guest Service Agent
2 weeks ago
South San Francisco, United States Hilton Hotels Corporation Full timeHilton Hotels - JobID: HOT0B6ZE [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...
-
Guest Service Agent
3 months ago
San Francisco, United States Jones Lange Lasalle, Inc. Full timeJLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, Guest Service, Agent, Hospitality, Service, Guest, Retail, Property Management
-
Guest Service Agent
1 week ago
San Antonio, United States Pyramid Global Hospitality Full timeProperty About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...
-
GUEST SERVICE AGENT
1 week ago
San Diego, United States Hyatt House San DiegoSorrento Mesa Full timeSummary HYATT house is an extended-stay, residential-style hotel that aims to provide individual travelers with the feel of a modern condominium. The 193 room, all-suite properties offer comforts of home such as fully equipped kitchens, flat panel HDTVs and free high-speed internet access. The public space features facilities such as a pool, a...
-
GUEST SERVICE AGENT
1 week ago
San Diego, United States Hyatt House San DiegoSorrento Mesa Full timeSummary HYATT house is an extended-stay, residential-style hotel that aims to provide individual travelers with the feel of a modern condominium. The 193 room, all-suite properties offer comforts of home such as fully equipped kitchens, flat panel HDTVs and free high-speed internet access. The public space features facilities such as a pool, a...
-
Guest Service Agent
3 months ago
San Francisco, United States Sage Hospitality Full timeWhy us?: Hotel Zeppelin is seeking a full-time Guest Service Agent to join our team in serving guests with creativity and passion! Work Where You Belong! Hotel Zeppelin - A vibrant and vivacious hub that celebrates San Franciscos counterculture, with a cheeky take on hospitality. Heres to the rule-breakers, revolutionaries, and renegades who continue to...
-
Guest Service Agent
3 months ago
San Antonio, United States Hilton Garden Inn San Antonio Downtown Full timeAbout Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...
-
Guest Service Agent
2 weeks ago
San Diego, United States Hyatt House San DiegoSorrento Mesa Full timeHYATT house is an extended-stay, residential-style hotel that aims to provide individual travelers with the feel of a modern condominium. The 193 room, all-suite properties offer comforts of home such as fully equipped kitchens, flat panel HDTVs and free high-speed internet access. The public space features facilities such as a pool, a fitness center and a...
-
Guest Service Agent
8 months ago
San Francisco, United States Hilton Hotels & Resorts Full timeAs a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be Guest Service, Hotel, Agent, Guest, Service, Hospitality
-
Guest Service Agent
2 weeks ago
San Francisco, United States Hilton Worldwide Full timeJob Description - Guest Service Agent - Hilton San Francisco Union Square (HOT0B6EU) Job Description Job Number: Guest Service Agent - Hilton San Francisco Union Square ( Job Number: HOT0B6EU ) Work Locations Work Locations : Hilton San Francisco – Union Square 333 O'Farrell Street San Francisco 94102 Are you passionate about people and dedicated to...
-
Guest Service Agent
2 weeks ago
San Francisco, United States Hilton Hotels Corporation Full timeHilton Hotels - JobID: HOT0B6DU [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...
-
Guest Services Agent
2 weeks ago
San Antonio, United States HRI Hospitality Full timeAt HRI Hospitality, we offer a unique perspective on hotel ownership and management. We're here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level. We are looking for people to join our...
-
Guest Service Aide
4 weeks ago
San Francisco, United States Marriott Full timeMarriott Hotels - JobID: EFEA412C40E226C7314E738A9CCF8834 [Front Desk Agent / Concierge] As a Guest Service Aide at Marriott Hotels, you'll: Assist guests with check-in and check-out procedures; Provide exceptional customer service by addressing guest inquiries and concerns promptly; Maintain cleanliness and organization of lobby and common areas; Coordinate...
-
Guest Services Coordinator
2 days ago
San Francisco, California, United States AccorHotel Full timeJob OverviewRoyal Service Agent Wanted!About the RoleThis is an exciting opportunity to join our front office team as a Royal Service Agent. As a key member of our team, you will be responsible for delivering exceptional guest services, responding to internal and external calls, messages and emails, and maintaining accurate records of customer...
-
Guest Service Agent
7 months ago
San Antonio, United States HRI Properties Full timeJOB SUMMARY Check in and check out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. JOB DUTIES • Arrive at scheduled start time in appropriate uniform and ready for work. • Provide prompt service and actively seek opportunities to drive...
-
Guest Service Agent
3 months ago
San Francisco, United States Sonesta International Hotels Full timeJob Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems...
-
Guest Service Ambassador
2 weeks ago
San Francisco, California, United States White Swan Inn and Petite Auberge Full timeOverviewWe are a charming boutique hotel, White Swan Inn and Petite Auberge, seeking an experienced Guest Service Agent to join our team. Our Front Desk Host will be the first point of contact for our guests, managing all aspects of their stay.
-
Guest Service Agent
2 weeks ago
San Francisco, United States Hilton Full timeAre you passionate about people and dedicated to providing impeccable service? We want to hear from you! As a Guest Service Agent at Hilton San Francisco Union Square, you will play a crucial role in ensuring our guests have an exceptional experience. If you possess a keen sense of problem-solving and a love for hospitality, this could be the perfect...
-
Resort Guest Services Agent
5 days ago
San Diego, California, United States Kona Kai Resort & Spa, a Noble House Resort Full timeJob SummaryWe are seeking a Front Desk Agent to assist us in creating a world-class environment that will enable our guests to connect with our fine establishment. As the face of the arrival team, you will be responsible for check-in, out, and any request our guests may have during their stay.Your standard response will become 'yes, absolutely.' You will be...