Servicing Administration Manager
2 weeks ago
Servicing Administration Manager
The purpose of the Servicing Administration Manager role is to manage a team of Account Administration and Customer Correspondence Specialists. The Servicing Administration Manager is responsible for coaching, training new Specialists, and providing oversight of the various functions the team performs, to ensure to ensure compliance with the company policies and procedures. The Servicing Administration Manager is responsible for communicating queue statuses, ensuring service level agreements are met, and reporting identified issues to Account Servicing Management and other stakeholders, as appropriate.
Essential Functions
- Oversee the functions and queues for which their team is responsible for
- Work with management team to develop ways to better service accounts
- Effectively audit staff’s work to ensure it is being completed in a timely matter
- Training of new team members
- Handle/Supervise all front desk duties
- Assist in running daily reports
- General administrative duties pertaining to the maintenance of all accounts within the Company
- Evaluate staff performance, administer individual development plans, complete staff performance reviews, and initiate disciplinary action when necessary
Required Education and Experience
- Bachelor’s degree in related field, or commensurate work experience required
- 5 years of Account Servicing experience in increasingly elevated roles required
- 2 years of people management experience required
- Financial industry experience preferred
- Attention to detail and accuracy required
- Excellent verbal and written communication skills required
- Proficient in the utilization of Microsoft Office Suite
- Ability to thrive in a fast paced work environment
Physical Demands
While performing the duties of this job, the employee is frequently required to sit, stand, walk, visualize, talk, hear, and handle or touch objects or controls. The employee may occasionally lift, push, or pull up to 20 pounds.
This position is an office-based position where you must be able to sit for long periods of time. The employee will be working on a computer 90% of the time.
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