Major Incident Manager(Westerville,, Ohio

4 weeks ago

Columbus OH United States Cognizant Full time

About the group:

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

EEO Statement & Accommodations

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Role: Major Incident Manager

Location: Westerville, Ohio

Roles & Responsibilities :

  • Handling of Major Incidents process to guide their actions and decisions in resolving the incidents as quickly as possible. Responsible for investigating the incident, identifying its root cause, and implementing the vital solutions. Responsible for coordinating all incident activities, include prioritizing incidents and determining the severity
  • Working optimally towards resolving and drive coordination among them, with the goal of resolving the incident at hand. Handle customer-facing issues, responsible for resolving customer complaints, answering questions, and ensuring customers are advised about the incidents and its resolution. Making pitches with customers promptly and empathetically, managing customer expectations, and working closely with other team members to address customer issues. Coordinate the incident response activities, gather the response team, and set up bridge call for communication andpartnershipk.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance. Paid holidays plus Paid Time Off. 401(k) plan and contributions. Long-term/Short-term Disability. Paid Parental Leave. Employee Stock Purchase Plan. Eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Disclaimer The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time.

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