Director Of Client Relations
2 days ago
A leading manufacturing firm is looking to hire a Director Client Success representative. The candidate is required to lead a dedicated team of Sales and Customer Service professionals. The correct candidate would have a strong ability to adapt situationally as needs and priorities evolve. They would be required to build a strong and effective team while optimizing the work processes for the entire department, ensuring optimal delivery of service and the highest level of client satisfaction. This person reports directly to the company GM, is involved with all company processes and executing the company’s strategic initiatives and revenue goals.
Responsibilities:
Create Job Descriptions with KPIs for each individual performer in the team
Deliver monthly performance reports on the team’s efficiency, quality, revenue generated, new opportunities, successes, challenges, areas of concern and improvement
Create the sales strategy and implement it to attain revenue goals set by GM and CEO
Create and implement strategic planning to widen the company’s demographic and increase its ability to acquire a larger market share
Determine appropriate staffing levels and correct workload for each team member to ensure optimal delivery of service and maximizing team efficiency
Create internal processes addressing all gaps, rollout those process and train the team accordingly
Liaise with other departments and ensure proper inter and intra departmental collaboration and communication. Teams include Production, QA/Technical, Shipping, and Scheduling
Work collaboratively with GM and Owner to create achievable goals and ensure they are met or exceeded
Part of the company’s steering team. Weigh in and attend meetings as required
Create and maintain a healthy work atmosphere focusing on productivity, accountability and morale
Perform other duties as required by the nature of the position or as requested by Supervisor
Requirements:
5 years B2B Sales and Customer Service team leadership, preferably in a manufacturing environment
Strong written, verbal and oral communication skills
Familiar with Microsoft Office Suite and CRM software
Independent thinking, self-motivated collaborative problem solver
Business insight analyst
Salary: $250K
Location: New Jersey
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