Mass Merchant Field Service Representative

2 days ago

Pittsburgh PA United States Snavely Forest Products Inc Full time

Description:

Objective: The Mass Merchant Field Sales Representative is accountable for the sales and store-level relationships with the Mass Merchant stores within their given territory, being the face of the company at the store level. The role is tasked with cultivating and maintaining relationships with sales and operations personnel of each assigned store to ensure the success of programs and special-order business. In addition, work with SFP inside sales and call center personnel to maximize sales and coordinate activities within their territory.

Duties/Responsibilities
Responsible for achieving monthly sales plan by increasing sales and gross margin within their territory
Provide regular updates on sales, market status, opportunities, and critical issues to the division and Mass Merchant sales team.
Participate in contractor events and in-store product demonstrations.
Generate new business with non-program products and develop innovative methods to increase store sales.
Act as an expert in the market by having a thorough knowledge of competition, market trends, pricing, and market opportunities.
Cultivate a relationship with Mass Merchant's outside sales team (PSE's & PAR's)
Update, distribute, and maintain SFP binders to all stores.
Ensure all stores are adequately supplied with literature, samples, and brochures.
Down stock and merchandise on stocked program products
Conduct product knowledge (PK) sessions with all store associates regularly to ensure store personnel are comfortable selling our products.
Manage claims resolution and product returns promptly.
Develop relationships with RTV clerks.
Establish and maintain a relationship with the receiving department to ensure delivery efficiency.
Follow up on all active quotes
Other duties as assigned Requirements:

Required Skills/Abilities
Extreme focus on customer service
Ability to develop and maintain relationships with customers and team members.
Continuous improvement toward excellence
Solid organizational, communication, listening, and presentation skills.
Strong work ethic
Self-starter disciplined individual able to manage their schedule effectively with moderate manager intervention.
Strong moral and ethical values both professionally and personally
Avoid over-committing or over-promising.
Persuasive teaching style to communicate the company's products and services.
Intent on listening and able to communicate concisely while being willing to ask questions.

Qualifications
1-2 years working in the building materials industry or similar industry preferred.
High School Diploma
Clean driving record for the past 5 years

Physical Requirements :
- Work is conducted in an office/field setting with sedentary to moderate physical effort associated with using a computer, copier, etc.
- Ability to walk, sit, or stand for extended periods
- May be required to occasionally lift, carry, push, pull, or otherwise move objects up to 25 pounds
This job description summarizes the nature of work, skills, abilities, and essential functions; it is not a comprehensive listing of duties or responsibilities.

Individuals can be located in PA, Northern WVA, Eastern OH or Western NY. Travel to Corporate headquarters in Pittsburgh, Pa. will be required on occasion.

Compensation details: 1 Yearly Salary

PI03bd2426e8bc-9189

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