Sea Logistics Customer Care Specialist

4 days ago

Boston MA United States Kuehne + Nagel AS Full time

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Boston site is looking for aSea Logistics Customer Care Specialist to join our Sea Logistics team.

Your Role At Kuehne+Nagel our Sea Logistics Business Unit is on a mission to ensure every client leaves with a smile. As a Customer Care Specialist, you'll be at the forefront of this mission, delivering top-notch service with a warm smile and a can-do attitude. Join us in our dynamic, results-driven environment where exceeding expectations is just the beginningYour Responsibilities
  • Responsive Communication: Be the friendly voice our customers need, promptly addressing their inquiries through various channels. With professionalism and empathy, you'll ensure they receive accurate and timely information that leaves them feeling valued.
  • Creative Troubleshooting: Put on your problem-solving hat and dive into resolving customer needs with flair Whether it's a simple hiccup or a complex challenge, your creative solutions and diplomatic approach will save the day.
  • Team Collaboration: Teamwork makes the dream work Collaborate with our rockstar sales, operations, marketing, and technical support teams to tackle customer issues and elevate their experience to new heights.
  • Master of Documentation: Keep our records shipshape Your meticulous recordkeeping in our customer servicemanagement system ensures no customer concern slips through the cracks, allowing for smooth follow-up and resolution.
  • Thriving in a Results-Driven Environment: Dive into the excitement of our results driven culture Meeting and exceeding individual and team performance goals is our bread and butter, with a focus on response times, customer satisfaction, and quality metrics.
  • Customer Delight: Your prompt, professional, and empathetic responses will turn every customer interaction into a delightful experience.
  • Empowerment Through Information: Providing accurate and timely information will empower customers to make informed decisions and maximize their satisfaction with our products and services.
  • Smooth Sailing: With your efficient troubleshooting skills, you'll navigate through challenges to ensure our customers enjoy a seamless journey.
  • Team Harmony: Collaboration with fellow teams will create a symphony of support, ensuring every customer concern is addressed with precision and care.
  • Building Loyalty: Your commitment to exceeding performance goals will build a loyal customer base, ensuring their satisfaction and retention for the long haul.
Your Skills and Experiences
  • 1+ Years experience withSea Logistics
  • 1+ YearsCustomer Serviceexperience
  • You have excellent written and verbal communication skills
  • You have the ability to work a hybrid schedule requiring you to report onsite 4 days per week
  • You have the ability to travel for business and training purposes
Good Reasons to Join There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-MB1#J-18808-Ljbffr

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