Lab Engineer
1 week ago
Job Purpose and primary objectives:
The Lab Engineering position in R&DTECH requires a skillful Engineer familiar with supporting scientists with laboratory PCs, Instrumentation, and devices. Lab Engineers are focused on maintaining operational computer systems for the scientists they support, joining newly-supplied hardware to the network, securing and hardening devices and generally facilitating the needs of the business.
Key responsibilities:
- Assist in maintaining existing computer infrastructure of 5000 PCs globally.
- Image/Onboard new computers into the domain and onto the network.
- Secure and protect new and existing hardware.
- Consult with the business as they require assistance with their equipment.
- Troubleshoot and implement data flows for scientific instruments
Technical/Functional Skills:
- Candidates with 10 years experience, familiar with working environment in Pharma R&D Lab Environments may apply.
- PC / Server Build and Troubleshoot.
- Familiar with Backup and Restore processes incase of Server or Lab PC failures.
- System configuration
- Outstanding computer troubleshooting skills for obscure issues, ranging from device connectivity, network issues, and laboratory software issues.
- Background with End-user Computing or Desktop Support skills essential. Break/Fix consists of 80% of a Lab Engineer’s workload.
- Understanding of Networking concepts, such as network topography, VLANSs, Static/Dynamic IPs, Subnetting, IT/OT Networks, and basic understanding of firewalls. Candidate should be familiar with the OSI model and how to troubleshoot different network layers.
- Knowledge and understanding of Active Directory required.
- AGILE ways of working necessary.
- Background with computer security
- Previous experience with validated systems (GxP) a plus.
- Implement the validated data backup solution on laboratory analytical equipment (equipment and software investigation, documentation, technical configuration) within R&D (GxP and non-GxP)
- Support for scientists in incident management, user support and coaching, access management
- Testing and validation of computer software (complete tests in different environments, writing technical documentation)
- Familiar with ticketing systems such as Service-Now a plus.
- Microsoft Excel skills a plus
Generic Managerial Skills:
- Must have outstanding communication skills.
- Candidate must be a team player
- Self-starter, attention to detail and willingness to learn new things a must.
- Must be willing to follow documented processes and procedures.
- Excellent organizational skills is a must.
- Experience in Leading team is a plus.
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