Sales & Service Coordinator

1 week ago

Columbus OH United States Aloft OSU Full time
The Aloft at OSU (Grandview Ohio) is hiring a Sales & Service Coordinator.

This position will pay $16.00-$18.00/hour depending on experience


Full time Sales and Service Coordinator benefit package offered:

  • Benefits begin 30 days after you start
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Critical and Accident Insurance
  • PTO
  • Hotel Discounts

JOB Objective: Provide administrative support to sales department, including Director of Sales as needed.

Key Areas of Responsibility: Sales, Catering, Conference Services, Reservations, Administrative

Specific Duties:

  • Contract merging, reviewing and routing for DOS approval (as needed in absence of sales/catering manager) prepare copies in folder for weekly corporate approval;
  • Group set up and rate loading in OnQ for Group Business; (In hotels with Revenue Manager SA assists as needed.)
  • Distribute group resumes and/or BEO's for completion and review prior to staff meeting and BEO meeting;
  • Compile packets and information for Staff Meeting;
  • Maintain, copy and distribute GRC for Sales Meeting;
  • Maintain Group Files and Permanent Files;
  • Direct liaison with designated accounts (transient) for rooming lists and insuring purchase orders are received for accounting, processed correctly and distributed. Direct liaison with Indus Hotels Corporate office for approval of Direct Bill applications along with proper copies for file and distribution;
  • Establish and maintain sales files, break down, review and file group information after group is past - insure pickup numbers are in Delphi,
  • Acts as the Lead Catcher with CVB for lead retrieval, responds to CVB for pickup reports, confirmation reports;
  • Inquiry information from inbound telephone, walk in - complete inquiry form and forward to DOS or assigned sales manager
  • Books short term and social rooms only groups based on guidelines set by DOS and VP Sales and Marketing fewer than 30 rooms peak.
  • Update hotel information for sales packets and maintain stock of sales packets for sales managers - inventory and maintain stock of sales related items;
  • Assist DOS with miscellaneous monthly reports, marketing information, mailings, blast emailing;
  • Conduct hotel tours for walk-ins if no sales manager is available;
  • Manage showroom needs for sales managers including inspecting rooms to ensure cleanliness and functionality - as needed - coordinate with Housekeeping;
  • Distribute completed Site Inspection Form, VIP Guest or Amenity Form;
  • Reservation related duties - the main responsibility of Reservations is with the Reservations / Front Desk Staff. The Sales Administrator assists only as noted below:
    1. All requests for extended stay. (Take information and request rate from DOS) (Not to be quoted below prevailing federal per diem rate);
    2. Download and input rooming lists from all third party reservation systems, client direct and other sources;
    3. Group reservations with specific needs/problems only;
  • Send, receive and file Direct Bill/ Purchase Order information for accounts. Ensure Front Desk Manager/Accounting has information to set up Direct Bill accounts; Sales and / or any sales staff DO NOT set up direct bill accounts;
  • Send, receive and file credit card authorization information for requested accounts. Insure copy of cc information is forward to Front Desk including permanent authorizations keeping copy in permanent file;
  • Insure any billing information is on all resumes and forwarded to front desk;
  • Complete and monitor all Fast Pay accounts with Hilton Hotel properties;
  • Miscellaneous Duties.
    1. Assist DOS in keeping Sales Department informed of new programs, distributing information and monthly reports.
    2. Assist Sales staff in special projects as required including but not limited to: Mailings, referrals, site inspections etc. to maximize room and catering revenues.
    3. Work with other departments within the hotel to provide quality service to customers.
  • Assist with reports and/or competition data collection.
  • Maintain and order office supplies.
  • Other Duties and Responsibilities as may be designated.

Qualifications: To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requires good communication skills, both verbal and written. Most tasks are performed in a team environment. There is minimal direct supervision. Must possess basic computational ability. Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required. Knowledge of sales skills and knowledge of other and competitive market. Must be able to receive instructions and communicate progress of work assignments. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Education/Experience: High School Diploma, College preferred. Prior hotel experience preferred.

Language Skills: Must be able to speak, read, write and understand English. Have the ability to work with staff that speaks different languages; ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community; ability to effectively present information to executive staff.

Equipment/Computer Expertise: Basic computing skills including Microsoft Word, Excel, and Sales System Software. Typing skills and ability to operate standard office equipment including: copier, telefax, multiple-line telephone system, 10-key, etc. Maintaining hotel social media.

Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Indus Hotels and Individual Hotel staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Indus Hotels / Individual Hotel associate is a guest relations ambassador, every working minute of every day.

Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.

We look forward to talking with you about this great sales coordinator position




Compensation details: 17-19 Yearly Salary



PId24937cbf5-

  • Associate Director: Audit amp; Consolidations

    15 hours ago

    Columbus, United States Ohio State University Wexner Medical Center Full time

    Scope of Position The Financial Services Department provides financial information, support, and analysis to all operations within the Health System and the Medical Center. Financial information systems are maintained and supported to provide financial information and analysis of existing operations and proposed programs/projects from a financial...

  • Manager, Inpatient Coding amp; Clinical Documentation Integrity Services

    1 month ago

    Columbus, United States Ohio State University Wexner Medical Center Full time

    HYBRID ROLE Scope of Position The Manager of Inpatient Coding amp; Clinical Documentation Integrity Services is responsible for managing systems and operations for efficient coding of inpatient medical record information from University Hospital. East Hospital, Brain and Spine Hospital, James Hospital, Ross Heart Hospital, Harding Hospital, Talbot Hall, and...

  • Energy Marketing Manager

    1 week ago

    Columbus, Ohio, United States AMP Public Power Partners Full time

    Job SummaryAMP Public Power Partners is seeking a highly skilled Energy Marketing Manager to join our team. The successful candidate will be responsible for managing and optimizing processes and procedures related to the energy control center power supply forecasting, planning, and hedging strategies; AMP Member power supply budgets; and AMP Projects.Key...

  • Sales and Service Coordinator

    1 month ago

    Columbus, Ohio, United States Sephora Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales and Service Coordinator to join our team at Sephora. As a key player in our mission to provide an exceptional shopping experience, you will support all aspects of sales and service initiatives, including paid services, events, classes, loyalty programs, cash handling, and training in...

  • Senior Clinical Research Coordinator

    19 hours ago

    Columbus, United States Ohio State University Wexner Medical Center Full time

    Senior Clinical Research Coordinator serves as lead resource in the execution of assigned clinical research studies in accordance with approved protocols administered by the Department of Psychiatry amp; Behavioral Health in partnership with the College of Medicine (COM) Center for Clinical Research Management; oversees, implements amp; coordinates conduct...

  • Assistant General Counsel

    1 month ago

    Columbus, United States American Municipal Power, Inc Full time

    AMERICAN MUNICIPAL POWER, INC. JOB DESCRIPTION This position may be eligible for a hybrid work environment (combination of remote work and in-office reporting), with the coordination and approval of the appropriate supervisor. The position is located in Columbus, OH. Position Title: Assistant General Counsel Reports To: Senior Vice President and...

  • Sales Leadership Development Program Manager

    2 weeks ago

    Columbus, Ohio, United States American Marketing and Publishing Full time

    American Marketing & Publishing, LLC is a national leader in providing marketing solutions that help family-owned businesses show up visibly, credibly, and attractively online when customers in their community start to search.We're looking for a highly motivated and results-driven Sales Leadership Development Program Manager to join our team. As a Sales...

  • Energy Marketing Manager

    3 weeks ago

    Columbus, Ohio, United States AMP Public Power Partners Full time

    Job Title: Energy Marketing ManagerAt AMP Public Power Partners, we are seeking an experienced Energy Marketing Manager to join our team. As a key member of our energy marketing department, you will be responsible for managing and optimizing processes and procedures related to power supply forecasting, planning, and hedging strategies.Key...

  • Registration Coordinator 1

    3 weeks ago

    Columbus, United States Ohio State University Wexner Medical Center Full time

    Registration amp; Scheduling Coordinator's at the Wexner Medical Center are experts in product, process, or service line areas such as: Physician appointment scheduling OR/admission Full-service scheduling; pre-registration and registration Insurance verification Patient liability determination and communication This position is responsible for providing...

  • Senior Financial Reporting Analyst

    4 weeks ago

    Columbus, Ohio, United States American Municipal Power, Inc Full time

    Job Title: Manager Energy MarketingReports To: Vice President Energy Marketing FLSA Status: ExemptJob Summary: American Municipal Power, Inc. is seeking a highly skilled Manager Energy Marketing to join our team. The successful candidate will be responsible for managing and optimizing processes and procedures related to the energy control center power...

  • Parts Sales and Service Coordinator

    2 weeks ago

    Columbus, Ohio, United States 1 Resource Group Full time

    Job Title: Parts Sales and Service Coordinator1 Resource Group is seeking a dedicated and detail-oriented individual to fill the position of Parts Sales and Service Coordinator. The ideal candidate will have experience in heavy equipment parts service and sales to support the Columbus, Ohio area.Key Responsibilities:Process customer orders and coordinate the...

  • Senior Financial Reporting Analyst

    2 weeks ago

    Columbus, Ohio, United States American Municipal Power-Ohio Full time

    Job Title: Senior Financial Reporting Analyst Job Summary: We are seeking a highly skilled Senior Financial Reporting Analyst to join our team at American Municipal Power-Ohio. As a key member of our energy marketing department, you will be responsible for managing and optimizing processes and procedures related to power supply forecasting, planning, and...

  • Senior Financial Reporting Analyst

    4 weeks ago

    Columbus, United States American Municipal Power, Inc Full time

    AMERICAN MUNICIPAL POWER, INC. JOB DESCRIPTION This position will report in-office and is located in Columbus, OH. Position Title: Manager Energy Marketing Reports To: Vice President Energy Marketing FLSA Status: Exempt Basic Functions: Responsible for managing and optimizing processes and procedures related to the energy control center power...

  • Building Services Coordinator

    2 months ago

    Columbus, United States Cushman & Wakefield Full time

    Cushman & Wakefield - JobID: R239544 [Building Maintenance] As a Building Services Coordinator at Cushman & Wakefield, you'll: Coordinate building maintenance schedules and repairs; Manage vendor relationships and contracts; Conduct regular inspections of building systems and equipment; Ensure compliance with safety regulations and building codes; Assist...

  • Rehab Services Coordinator-Lymphedema

    4 months ago

    Columbus, United States Ohio State University Wexner Medical Center Full time

    The Rehabilitation Program Coordinator is currently licensed to practice physical therapy, occupational therapy, or speech therapy in the State of Ohio. The staff member will work across rehabilitation departments within Ohio State Universitys Wexner Medical Center, overseeing programming that encompasses physical therapy, occupational therapy, and speech...

  • Administrative Coordinator

    2 weeks ago

    Columbus, Ohio, United States Sales Partners Full time

    We are seeking a highly organized and detail-oriented Administrative Assistant to support our team at Sales Partners. As a key member of our operations team, you will play a critical role in ensuring the smooth day-to-day functioning of our office.Key Responsibilities:Provide administrative support to ensure efficient operation of the office, including...

  • Sales Coordinator

    4 weeks ago

    Columbus, Ohio, United States undisclosed Full time

    Sales & Service Coordinator Job DescriptionWe are seeking a highly organized and detail-oriented Sales & Service Coordinator to join our team at The Aloft at OSU. As a Sales & Service Coordinator, you will provide administrative support to our sales department, including the Director of Sales, and assist with various tasks related to sales, catering,...

  • Sales Coordinator

    4 weeks ago

    Columbus, Ohio, United States Aloft OSU Full time

    Sales & Service Coordinator Job DescriptionWe are seeking a highly organized and detail-oriented Sales & Service Coordinator to join our team at Aloft OSU. As a Sales & Service Coordinator, you will provide administrative support to our sales department, including the Director of Sales, and be responsible for various tasks such as contract merging, group...

  • Sales Coordinator

    1 week ago

    Columbus, Ohio, United States undisclosed Full time

    Sales Coordinator Job DescriptionThis role is responsible for providing administrative support to the sales department, including the Director of Sales as needed. The Sales Coordinator will be responsible for contract merging, reviewing, and routing for DOS approval, as well as preparing copies in a folder for weekly corporate approval. They will also be...

  • Sales Coordinator

    2 weeks ago

    Columbus, Ohio, United States Aloft OSU Full time

    Sales & Service Coordinator Job DescriptionWe are seeking a highly organized and detail-oriented Sales & Service Coordinator to join our team at The Aloft at OSU. As a Sales & Service Coordinator, you will provide administrative support to our sales department, including the Director of Sales, and be responsible for various tasks related to sales, catering,...