Account Manager

7 days ago


San Francisco CA United States Nuvolum Full time
Thank you for visiting our Careers Page. Please review our open positions and apply to the position that matches your qualifications.

Nuvolum combines innovative, data-driven strategy with advanced execution to help our clients grow their business and brand. We bring new ideas to our clients across the United States, Canada, and Australia, allowing them to exceed their goals and set themselves apart from their competitors in a profound and demonstratively superior way.

Our full-service, integrated marketing and PR firm takes pride in everything we do. Our diverse and talented team is inspired to bring ideas forward, keep learning, and provide continuous mutual support. We champion each other’s successes and lean in when challenges need solving. We foster a team atmosphere and a friendly environment, so every member can rise to the occasion and exceed our clients’ expectations.

We’re looking for experienced Customer Success Managers to address daily client needs, communicate wins, and drive the execution and implementation of our clients' strategic plans. Ideal candidates for this role are detail-oriented, excellent communicators, skilled in project management, meeting deadlines, and going above and beyond to meet and exceed client expectations.

Our Customer Success Managers work hand-in-hand with our clients to understand their goals, KPIs, projects, campaigns and work to develop an airtight plan to meet their objectives. They know the right questions to ask to tease out minute details, discover blind spots and can work across all departments in the organization to see through on client objectives. Customer Success Managers are expected to have a regular cadence of communication with clients, address needs expeditiously, understand the clients market, growth plans, goals, and opportunities. Customer Success Managers proactively communicate the clients win’s and are able to strategically navigate high level conversations.

Duties and Responsibilities include, but may not be limited to:

  • Manage multiple client projects, from inception through maintenance and completion.
  • Collaborate with organizational leadership as needed in ideation and development of programs and campaigns in response to client requests.
  • Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues.
  • Act as the primary client contact for project implementation, to communicate project statuses, blockers, deadlines, and wins.
  • Be highly organized with exceptional follow-up skills to manage multiple opportunities at any given time. Have CRM experience.
  • Retain responsibility for tracking, reporting, and maintaining initiatives as directed to support the strategic goals of the client.
  • Learn your client's business and match that with a deep understanding of Nuvolum’s services to make the best recommendations.
  • Develop and maintain product expertise, driving high end-user satisfaction.
  • Serve as an primary point of contact for client-related issues and work cross-functionally with other teams to find solutions.
  • Build and maintain trusting relationships and provide day-to-day support to clients.
  • Lead, don’t follow. Be an initiator, not an order taker.
  • Achieve quarterly and annual quotas.
  • 3+ years of customer success or account management experience.
  • Bachelor's degree or equivalent preferred.
  • Experience working in a top-tier marketing and PR consulting firm is a plus.
  • Experience in sales is also a plus.
  • In-depth understanding of marketing strategies and trends (SEO, social media, Google Analytics, PPC, PR, etc.).
  • Proficient working with the Google Suite (Docs, Sheets, Gmail, etc.).
  • Experience with project management tools (ClickUp, Wrike, Basecamp, or similar).
  • Familiarity with Zendesk, Jira or similar ticketing systems.
  • Ability to effectively organize and prioritize tasks to complete assignments within the time allotted and maintain standard workflow.
  • Strong verbal/written communication and listening skills, as you will be interacting with clients/customers daily.
  • A deadline-driven, no-task-is-too-small or big mentality.
  • Independent self-starter with the ability to work independently and/or with a team.
  • Flexibility to work in an interactive environment with a high tolerance for change and ability to pivot based upon client requirements.
  • Experience in event or campaign management a plus.
  • Understanding the basics of social media and paid ads a plus.
  • Ability to work with a strong sense of urgency.

This position is located in San Francisco with the expectation of being in-office during working days and client visits. At this time, we can only consider applicants with authorization to work in the United States on a permanent, full-time basis; we cannot provide visa sponsorship. If you feel you are qualified for this position and would be an excellent addition to our team, please submit your resume and references. We look forward to meeting you

#J-18808-Ljbffr

  • Fort Lauderdale, FL, United States Lennox National Account Services Full time

    Lennox National Account Services (NAS), wholly owned by Lennox International, a 120+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry.We have 100+ offices throughout the...

  • Accounting Manager

    1 week ago


    San Francisco, CA, United States Bitwise Investments Full time

    It’s not very often that a new asset class is born. But that’s exactly what we’re witnessing today with the rise of crypto. Bitwise Asset Management is the largest crypto index fund manager in America. Thousands of financial advisors, family offices, and institutional investors partner with Bitwise to understand and access the opportunities in crypto....

  • Account Manager

    7 days ago


    San Francisco, CA, United States Lever Education Full time

    Hi, welcome to the opening paragraphs which are defined in Settings -> Job Site. Can be customized on a company-wide level, or based on specific locations, departments, teams, etc. Lever builds modern recruiting software for teams to source, interview, and hire top talent. Our team strives to set a new bar for enterprise software with modern, well-designed,...


  • San Francisco, CA, United States Regal Executive Search Full time

    Manager- Accounting Advisory / Technical Accounting Job Number: 2406 Job Description Manager – Accounting Advisory / Technical AccountingManager-level financial consultants work closely with senior management of Fortune 500, mid-cap and start-up companies. Managers lead project teams and interact with clients and their Big 4 auditors on all aspects of...


  • San Francisco, CA, United States DoorDash USA Full time

    About the Team It’s an exciting time to join our ambitious and growing Accounting team with ample development opportunities. We're looking for a Revenue Manager to help shape DoorDash’s revenue reporting infrastructure and processes while keeping pace within the fast and quickly evolving online marketplace company. About the Role If you’re a...

  • Account Manager

    7 days ago


    San Francisco, CA, United States Pacific Aviation Corporation Full time

    Our Pacific Aviation family creates an environment where, together, we can all succeed. Pacific Aviation is an airport-handling provider dedicated to providing exceptional service for some of the world’s finest airlines. By developing and growing our people, we know that our team members are the reason for our 25-year plus success record. We currently...


  • San Francisco, CA, United States Anthropic Limited Full time

    About the role As a Startup Account Manager at Anthropic, you'll drive expansion and retention of our fastest-growing startup customers by helping them harness the transformative potential of safe, frontier AI. You'll leverage your consultative sales expertise to grow revenue while becoming a trusted strategic advisor, helping customers expand their AI...


  • San Francisco, CA, United States Patch Technologies, Inc Full time

    About Patch A livable future depends on climate solutions — and those solutions need funding to scale. There is a financial mechanism powerful enough to help drive climate solutions to gigatonne-scale and beyond: carbon credits. Patch combines technology and carbon markets expertise to help companies build and execute their carbon credit strategies. Our...


  • San Francisco, CA, United States Writer Full time

    About Writer Writer is the full-stack generative AI platform delivering transformative ROI for the world’s leading enterprises. Named one of the top 50 companies in AI by Forbes, Writer empowers hundreds of customers like Accenture, Intuit, L’Oreal, and Vanguard to transform the way they work. Our all-in-one solution makes it easy to deploy customized...

  • Accounting Manager

    1 week ago


    San Francisco, CA, United States Voiceflow Full time

    Chef Robotics is on a mission to accelerate the advent of intelligent machines in the physical world. As the rise of LLMs like ChatGPT has shown, AI has the potential to drive immense change. However, we believe AI’s biggest impact will be in the physical world, given that industries like manufacturing, food production, and transportation represent 90% of...


  • San Francisco, CA, United States Amazon Full time

    Job ID: 2848154 | Amazon Web Services, Inc. Would you like to be part of a business helping hyper-growth ISVs innovate, and exceed revenue goals? Do you have the business savvy skills necessary to motivate a cross-functional team including sales, product and alliances to deliver business growth for AWS and our ISV partners?AWS is seeking an experienced Sr....


  • San Francisco, CA, United States Lionheart Ventures Full time

    About the role: We are looking for a Technical Revenue Accounting Manager to join our Accounting Team. In this role, you will provide technical accounting guidance for deal structuring, support revenue accounting operations, and drive process and system improvement initiatives. You will work cross-functionally across the organization and solve complex...


  • San Francisco, CA, United States Proven Recruiting Full time

    Accounts Payable Manager – $90K-$150K + Bonus | San Francisco, CA – HQ Company (Hybrid) Accounts Payable Manager looking for the next step in your career and the ability to break into a great management team, apply today! Here’s your chance to make a real impact in a large-size company ($17B~), well-established company working on a fantastic team of...


  • San Francisco, CA, United States Ironwear Full time

    Summary Ironwear is a safety solution provider. For over 30 years we have manufactured, developed, and reengineered Personal Protective Equipment (PPE) for all industrial markets around the globe. The Regional Account Manager will expand our customer base and achieve sales quotas in their assigned territory. This position will require traveling,...


  • San Francisco, CA, United States Tbwa ChiatDay Inc Full time

    RollWorks, a division of NextRoll, is seeking a Key Account Manager. In this role, you will be part of the Account Management Team, managing executive relationships and expansion strategies with RollWork’s largest enterprise customers. You will proactively challenge yourself to stay on top of the marketing industry and competitive trends, be a leader and...


  • San Francisco, CA, United States Tbwa ChiatDay Inc Full time

    Scale is at the forefront of enabling Artificial Intelligence across multiple industries, including self-driving cars, eCommerce, natural language processing, and more. As a Manager in the Revenue team, you will be responsible for ensuring that Scale has clear and steady visibility of revenue across a rapidly growing list of products and accounts. The...

  • Account Manager

    7 days ago


    San Jose, CA, United States Morenoclean Full time

    We are seeking a dynamic and experienced Account Manager to join our team at Moreno & Associates, Inc. Account Managers play a crucial role in managing client accounts and ensuring exceptional service delivery. As the primary point of contact for clients, the Account Manager will be responsible for fostering strong client relationships, identifying...


  • San Francisco, CA, United States Unreal Gigs Full time

    Introduction: Are you a client-focused professional with a passion for building strong relationships, managing accounts, and delivering top talent to meet client needs? Do you excel at juggling multiple priorities while ensuring clients and candidates are satisfied? If you’re an experienced account manager who thrives in the staffing industry, then our...


  • San Francisco, CA, United States Amazon Full time

    Job ID: 2726076 | Amazon.com Services LLC Wifi is the foundation of the modern home. Without it, nothing works. eero, an Amazon company, is the first company to deliver a whole home WiFi experience using mesh technology, ensuring there isn’t a home layout or connected device we can’t handle. Fixing connectivity is, however, just the start. We’re...


  • San Francisco, CA, United States Amazon Full time

    Job ID: 2726076 | Amazon.com Services LLC Wifi is the foundation of the modern home. Without it, nothing works. eero, an Amazon company, is the first company to deliver a whole home WiFi experience using mesh technology, ensuring there isn’t a home layout or connected device we can’t handle. Fixing connectivity is, however, just the start. We’re...