Strategic Process Improvement Manager – Documentation Management

5 days ago

Westwood MA United States Boston Children's Hospital Full time

At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.

The Shared Service Center’s Process Improvement and Innovation Team is responsible tracking the evaluation, planning, oversight, implementation, and documentation of process and system improvement projects to improve the overall efficiency, quality, timeliness and cost-effectiveness of the business operations and processes within the PO.


This role will be responsible for designing and implementing the SSCs Document Management program, ensuring that the SSC Revenue Cycle Operations team can rely on information contained in its policies and operating procedures and that they are; accurate, up-to-date, reliable, checked, comply with defined standards and procedures, and are formally approved.


Professional billing experience required


This Strategic Process Improvement Manager – Documentation Management will be responsible to:

  • Manage and plan strategic transformation and innovation programs (process, infrastructure, financial, document management, inefficiency and non-compliance) that address business challenges and achieve organizational goals and objectives for the PO, SSC and client orgs. Supplement business transformation plans, including goals and timelines for review and sponsorship by PO and Foundation/Dept Senior leadership. Identify resource needs including staff and equipment.
  • Manage cross-functional projects in key areas of the org to optimize financial performance and ensure compliance with BCH Policy, Federal, and State regulations. Consult business PI teams in order to plan, implement, and evaluate process change initiatives aimed at improving the productivity, cost effectiveness and time-efficiency of key business processed
  • Manage team leads process and innovation teams. Supervise and lead staff on project teams. Create engagement with the enterprise’s Six Sigma community, through transformation projects – engaging, coaching and supporting their career development
  • Develop data management and analytics that support transformation and innovation initiatives. Lead the collaborative effort with subject matter experts including business process and IT designers, as well as user communities
  • Lead business process improvement teams and work with leaders and clients to analyze and present findings and to project progress and outcomes at physician leadership and foundation leadership meetings
  • Ensure the integration of business process initiatives with other hospital initiatives, and collaborate in efforts to formulate and comply with regulatory requirements, EPIC and financial systems standards and policies. Prepare year-end summary reports
  • Maintain and exhibit expertise in business process improvement strategies, as well as data management and analysis methods including appropriate computer software apps, as well as sufficient knowledge of project-planning techniques to ensure effective business PI


To qualify, you must have:

  • A Bachelor’s in Business or Health Care Admin or closely related field and 5 yrs of progressively responsible organization-wide business process improvement leadership. Leadership and supervisory experience including project management expertise. Business Operations including revenue cycle, P&L experience is required.
  • Professional billing experience required.
  • 7 yrs of progressively responsible organization-wide business process improvement leadership, preferably within the revenue cycle operations of large academic medical centers is also preferred
  • Strong communication skills with ability to work with senior executives, physician leadership, Board of Trustees and outside constituents are require.


BCH offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.


Boston Children’s Hospital requires all employees to be vaccinated against COVID-19 and Flu, (unless you are eligible for a medical or religious exemption).


Boston Children’s Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

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