Parking Services Supervisor/Operations

1 day ago

Glendale CA United States City of Glendale (CA) Full time
OPEN & PROMOTIONAL EXAMINATION - SIX-MONTH PROBATIONARY PERIOD

Under general supervision, this classification plans, directs and supervises all activities related to parking planning and operations.


Essential functions of the job include, but are not limited to, the following:
  1. Ensures Department services are provided with exceptional customer service and the highest level of ethical standards.
  2. Implements, oversees, and manages contract services and compliance. May be required to respond to after-hours urgent or emergency conditions.
  3. Implements, oversees, and manages all aspects of the City's Preferential Parking Program.
  4. Implements, oversees, and manages all valet parking and special events.
  5. Manages all aspects of maintenance and operation for the City's parking structures and lots.
  6. Represents the City in meetings with outside agencies and acts as a liaison to other Departments on parking or contract services.
  7. Evaluates, recommends, and implements solutions to parking related issues. Takes initiative to identify service and process improvements, including technology enhancements.
  8. Conducts surveys and studies, collects, analyzes and interprets data concerning parking programs. Prepares a variety of complex reports, draws conclusions, and makes recommendations.
  9. Assists in the preparation of short range and long range parking plans. Prepares implementation plans within financial constraints.
  10. Prepares and submits budget reports anticipating equipment, materials, and personnel needs. Makes recommendations on parking fees.
  11. Ensures compliance with all Federal, State, County, and local requirements related to parking. Prepares RFP's, RFQ's, and bidding documents as needed.
  12. Ensures proper revenue controls are in place at appropriate processing points. Assists with, conducts, or oversees auditing as needed.
  13. Prepares oral presentations and written reports related to parking projects and programs.
  14. Supervises, directs, trains and evaluates subordinate and contracted staff, including scheduling. Reviews and evaluates employees' job performance and recommends appropriate personnel action.
  15. Responsible for independent projects and or programs on an ongoing basis or as assigned. Works on multiple, concurrent projects while managing priorities and tasks.
  16. May drive on City business.
  17. Assumes responsibility for ensuring the duties of this position are performed in a safe, efficient manner.
  18. Performs other related duties as assigned or as the situation requires.

Experience

Five years of professional experience in parking management or related field.


Education/Training

Graduation from high school or attainment of GED, CHSPE or CPP. Associate Degree or Bachelor's Degree in Public Administration, Business Administration, or a related field is desirable.


License(s)/Certification(s)

Valid California Class C driver's license.


Knowledge, Skills & Abilities
Knowledge of:
  • Budgetary control methods and budget presentation.
  • Parking principles, products, technology, and rate structures.
  • Parking program development, management and operations.

Skill in:
  • Analyzing and resolving office administrative situations and problems, regulations, rules and policies.
  • Effective oral and written communications, both on a one-on-one and a group basis.
  • Handling public interactions such as inquiries or complaints.
  • Organizing work, setting priorities, meeting critical deadlines, and following up on assignments with a minimum of direction.
  • Public speaking and presentation.

Ability to:
  • Provide exceptional customer service to all employees and vendors.
  • Communicate effectively in English, both orally and in writing.
  • Develop functional measures for the monitoring of program effectiveness.
  • Effectively train and supervise subordinates.
  • Establish and maintain smooth working relationships, resolve inter-personal conflicts, and tactfully deal with all levels of employees and the public.
  • Foster a teamwork environment.
  • Learn new information and initiate improvements in technical and procedural areas.
  • Model and practice the highest standards of ethical conduct.
  • Multitask in a fast paced working environment.
  • Prepare reports, policies and procedural manuals.
  • Review and evaluate employees' job performance.
  • Work independently with minimal supervision.
  • Working knowledge of computer and basic programs such as Windows, Outlook, Word, and Excel or equivalent, and the ability to learn additional software/hardware programs as needed.

Other Characteristics
Willingness to:
  • Assume responsibility for maintaining a safe working environment.
  • Work overtime as requested or required.

Promotional Eligibility

Any City of Glendale employee who meets the minimum qualifications for this position, has completed probation or six months of City employment, and is occupying a permanent full-time classification. Hourly City employees may be considered, provided that they furnish proof of continuous employment immediately preceding the final filing date, which would equal a minimum of six months of full-time service or 1040 part-time hours. (Civil Service Rule VIII 4-E).


Exceptional Customer Service Policy

The City of Glendale values quality customer service and takes pride in the exceptional service provided by every employee. As a part of the Glendale team, we are dedicated to delivering courteous, considerate, and personalized attention to our diverse community and to one another.


Note
An equivalent combination of experience, education and/or training may be considered as a substitute for the listed minimum requirements.


EVALUATION OF APPLICATION: All applications, resumes and submitted reference materials will be reviewed and evaluated and only the best-qualified candidates based on applicable experience will be invited to the selection process.


ORAL INTERVIEW: (Weight: 100%) To evaluate the applicant's experience, education, and general background for the position. Candidates must pass the exam with a minimum score of 70.00% in order to be placed on the eligible list.


TIME AND PLACE OF THE EXAMINATION WILL BE ANNOUNCED. Evaluations will be based on the candidate's education and experience relevant to the position. Examinations will assess evaluate the candidate's education, experience, knowledge and skills related to the job. The City of Glendale reserves the right to modify the examination components or their weighting. If changes are necessary, candidates will be informed of the specific examination components and their weight before the examination is administered. The selected candidate will undergo a background check, including Livescan fingerprinting. The City of Glendale complies with state and federal obligations to provide reasonable accommodations for applicants and employees with disabilities. Applicants with special needs are encouraged to inform the Human Resources Department at least five days before the first examination to ensure reasonable accommodations can be arranged. The provisions of this bulletin do not constitute an express or implied contract.

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