Information Technology Support Specialist

2 weeks ago

Manhattan Beach CA United States Prosum Full time

About the Role

We're seeking a skilled Post Production IT Support Specialist to join our dynamic advertising team. In this role, you'll be responsible for maintaining and optimizing our post-production technology infrastructure, ensuring seamless workflow for our creative teams, and providing technical support for all digital asset management systems.

Key Responsibilities

  • Provide technical support for post-production software and hardware systems used in creative content development
  • Manage and maintain AWS Deadline render farm infrastructure, including node configuration, job scheduling, and resource optimization
  • Install, configure, and troubleshoot Cinema 4D and associated plugins across workstations and render nodes
  • Manage licensing servers for all 3D and effects software (Cinema 4D, V-Ray, Boris FX, Arnold, etc.)
  • Configure and optimize render settings for various engines (Arnold, V-Ray, Physical Renderer)
  • Manage and maintain digital asset management (DAM) systems and media storage infrastructure
  • Troubleshoot software, hardware, and network issues in a fast-paced production environment
  • Configure and support video editing workstations, rendering farms, and associated peripherals
  • Collaborate with creative teams to optimize workflow efficiency and system performance
  • Implement and maintain backup and archive solutions for creative assets
  • Support remote editing and collaboration tools for distributed creative teams
  • Monitor system performance and implement preventive maintenance measures

Required Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or related field
  • 3+ years of experience in IT support within a creative/production environment
  • Strong knowledge of post-production workflows and creative software (Cinema 4D, Maya, Adobe Creative Suite, DaVinci Resolve, etc.)

Preferred Qualifications

  • Experience in a corporate advertising or media production environment
  • Experience with Cinema 4D pipeline development and automation
  • Knowledge of Cinema 4D's XPresso and Python scripting
  • Familiarity with Boris FX suite (Mocha Pro, Continuum, Sapphire)
  • Experience with additional 3D packages (Maya, 3ds Max, Houdini)
  • Knowledge of cloud-based collaboration tools and workflows
  • Familiarity with automation scripts and workflow optimization
  • Experience with virtual workstation environments
  • Understanding of color management systems and calibration

Technical Skills

  • Cinema 4D administration and configuration
  • Adobe Creative Cloud administration
  • Rendering engines (Arnold, V-Ray, Physical Renderer)
  • Effects plugins (Boris FX suite, Red Giant suite)
  • Asset management and version control systems
  • AWS Deadline render management software
  • AWS services (EC2, S3, IAM, CloudWatch)
  • Python scripting and automation
  • Render farm management and optimization
  • Network storage systems (NAS/SAN)
  • Windows and Mac OS environments
  • Media asset management platforms
  • IT security protocols
  • Database management
  • Cloud storage platforms
  • Remote desktop support tools

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