Information Technology Infrastructure Support Specialist

2 weeks ago


Rolling Meadows IL United States Robert Half Full time

Job Title:

Information Technology Infrastructure Support Specialist


Summary:

We are seeking an experienced Information Technology (IT) Infrastructure Support Specialist to join our growing team. As a valued team member, you will be at the forefront of supporting our organization's information infrastructure. Strong proficiency in InTune, Endpoint Management, Office 365, and Active Directory support is required.


Responsibilities:

  • Use InTune to manage and secure our mobile and desktop devices.
  • Provide support for Endpoint Management, ensuring the consistency and integrity of endpoint management.
  • Serve as the primary point of contact for Office 365 issues: troubleshoot, diagnose, and solve software and hardware problems.
  • Maintain, manage, and support our Active Directory, including user and group management.
  • Work closely with the IT department and other stakeholders to ensure successful infrastructure operations.
  • Provide support for other technologies within the IT infrastructure.
  • Work with the Incident Management team to prioritize and resolve issues quickly and effectively.
  • Create and update comprehensive documentation about IT procedures, systems, and issues.
  • Participate in the after-hours support rotation.
  • Keep abreast of new technology developments to ensure best-in-class IT support.


Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or related field.
  • Proven experience in IT Support and Infrastructure management.
  • Proficiency in InTune, Endpoint Management, and Office 365.
  • Experience with Active Directory support, including managing user and group accounts.
  • Excellent problem-solving skills, with the ability to troubleshoot and resolve hardware and software issues.
  • Strong communication skills, with the ability to explain technical issues to non-technical users.
  • Ability to work in a fast-paced environment, independently as well as in a team.
  • Comfortable with participating in after-hours support, if needed.
  • IT certifications, such as Microsoft Certified: Modern Desktop Administrator Associate or Microsoft 365 Certified: Enterprise Administrator Expert, are a plus.


Apply today if you have the right skills, and are passionate about helping businesses operate effectively through the use of technology.



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