Service Trainer and Training Developer

3 weeks ago

Charlotte NC United States Hitachi Global Air Power Full time

Job title:

Service Trainer & Training Developer (Portables)

Location:

Charlotte, NC

Reports to:

Training Manager




Summary of the position:

To conduct and develop technical service training materials and classes on Sullair rotary screw diesel-driven portable air compressors for customers, distributors and employees. Work with subject matter experts to develop entry and advanced level content for online and in-person delivery. Position reports directly to the Training Manager. Ideal candidates are based in Michigan City, IN or Charlotte, NC with up to 60% travel to conduct training courses in the field. Remote candidates considered.


Duties and responsibilities:

Conduct internal and external factory training classes with a primary focus on portable oil-flooded and oil-free rotary screw air compressors

Travel to field-based training locations throughout North America as necessary to support demand

Follow standard work for pre- and post-course preparation (submit billing, enter test scores and act as administrator on a Learning Management System, order breakfast, lunch, training materials, giveaways, etc.)

Deliver training content with student safety best practices and procedures in mind

Develop and continuously refine in-person and online training content

Work with engineering, service, product management, etc. to stay informed of latest product developments and applications

Automate business processes and reporting metrics

Effectively manage training expenses and reports

Deliver regular status updates on all active projects to Sullair management

Work on a team to manage logistics and scheduling of factory and on-site training sessions.

Handle customer training inquiries via department phone and email queues



Education:

  • Associates Degree, Bachelor’s Degree a plus
  • Technical Trade School a plus

Professional experience:

5+ years technical/mechanical training experience required

Demonstrated success in delivering effective training content

Experience with industrial product manufacturing and engineering processes

Experience in LMS design & management a plus

A strong understanding of adult learning theory

Strong verbal and written communication skills required; must be able to engage and communicate effectively with students and within all levels of the organization

Strong grasp of MS Office suite required – advanced power point animations is a plus

Strong graphic design skills using Adobe Photoshop, In-design & Premier Pro a plus

Experience with Articulate and/or Adobe Captivate is a plus

Ability to read and understand schematics is a must

Must demonstrate professionalism representing the Sullair brand, as much of the role is customer-facing

Ability to work both independently and on a team

3D design and animation experience with Maya, Blender, etc. a huge plus


Key behaviors:

On time to all meetings / appointments / and scheduled engagements

Diligent work ethic

Dedicated to completion of responsibilities

Willing to accept responsibilities within a team environment

Conduct business in a professional, customer-facing environment on behalf of the company

Energetic to promote student engagement and discussions

Dynamic, non-monotonous personality and teaching style


Direct reports:

  • N/A


The successful candidate is responsible for complying with Hitachi Global Air Power US Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.


This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.


Hitachi Global Air Power US is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment

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