Service Trainer and Training Developer

4 weeks ago

Charlotte, United States Hitachi Global Air Power Full time

Job title:

Service Trainer & Training Developer

Location:

Charlotte, NC

Reports to:

Training Manager




Summary of the position:

To conduct and develop technical service training materials and classes on Sullair rotary screw industrial air compressors for customers, distributors, and employees. Work with subject matter experts to develop entry and advanced level content for online and in-person delivery. Position reports directly to the Training Manager. Ideal candidate would be based in Charlotte, North Carolina. Remote candidates considered but with up to 45% travel expectations.


Duties and responsibilities:

Conduct internal and external factory training classes with a primary focus on stationary oil-flooded and oil-free rotary screw air compressors

Travel to US factory training center locations as necessary to support demand

Follow standard work for pre- and post-course preparation (submit billing, enter test scores and act as administrator on a Learning Management System, order breakfast, lunch, training materials, giveaways, etc.)

Deliver training content with student safety best practices and procedures in mind

Develop and continuously refine in-person and online training content

Work with engineering, service, product management, etc. to stay informed of latest product developments and applications

Automate business processes and reporting metrics

Effectively manage training expenses and reports

Deliver regular status updates on all active projects to Sullair management

Work on a team to manage logistics and scheduling of factory and on-site training sessions

Handle customer training inquiries via department phone and email queues


Education:

  • Associates Degree, Bachelor’s Degree a plus
  • Technical Trade School a plus

Professional experience:

  • 5+ years technical/mechanical training experience required
  • Demonstrated success in delivering effective training content
  • Experience with industrial product manufacturing and engineering processes
  • Experience in LMS design & management a plus
  • A strong understanding of adult learning theory (ADDIE, Kirkpatrick Model, teaching methodologies, the instructional design cycle)
  • Strong verbal and written communication skills required; must be able to engage and communicate effectively with students and within all levels of the organization
  • Strong grasp of MS Office suite required – advanced power point animations is a plus
  • Ability to read and understand schematics is a must
  • Must demonstrate professionalism representing the Sullair brand, as much of the role is customer-facing
  • Ability to work both independently and on a team
  • Graphic design experience a plus


Key behaviors:

  • On time to all meetings / appointments / and scheduled engagements
  • Diligent work ethic
  • Dedicated to completion of responsibilities
  • Willing to accept responsibilities within a team environment
  • Conduct business in a professional, customer-facing environment on behalf of the company
  • Energetic to promote student engagement and discussions
  • Dynamic, non-monotonous personality and teaching style


Direct reports:

  • N/A


The successful candidate is responsible for complying with Hitachi Global Air Power US Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.


This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.


Hitachi Global Air Power US is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.

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