Enterprise Support Specialist

1 month ago

MA US BlueTriton Brands Full time

BlueTriton is a leading provider of spring and purified water products - the name behind your favorite bottled water brands. We are proud to offer an extensive portfolio of highly recognizable, responsibly sourced, and sustainably packaged spring water in addition to other quality products and services. Get ready to quench your thirst with exciting possibilities when you join BlueTriton for a fiercely good career doing work that matters.

ReadyRefresh brings hydration that supports a healthy lifestyle, and convenience that preserves precious time and sustainability to help improve our world. Our ReadyRefresh branches and warehouses are where our iconic brands begin their journey to the customer.

Job Description

We are currently seeking an Enterprise Service Specialist to join the BlueTriton team. This role is an integral part of the Enterprise Service team, managing account relationships via remote support. The Enterprise Service Specialist plays a critical role in achieving sales targets, ensuring customer satisfaction, and helping to grow the ReadyRefresh business.

 

Schedule: Monday to Friday, 8:00 AM to 6:30 PM, shift flexibility offered based on the business needs

Reporting Location: Remote

Compensation: $17.34 - $19.07 / hour (based on geographic location) paid bi-weekly

Excellent BlueTriton Benefits: Medical, dental, vision, prescription, life insurance, short-term and long term disability, paid vacation, paid time off and much more

 

Key Responsibilities include, but are not limited to:

  • Manage relationships with Blue Triton customer accounts (VIP/Platinum Level Commercial/Retail/DSD) remotely 
  • Execute sales strategies defined by Enterprise Service Center Leader 
  • Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails. 
  • Field customer calls, and find the appropriate channel through which to address the customer inquiry 
  • Maintain high levels of customer satisfaction 
  • Collaborate with the BTB operating companies to execute joint customer efforts 
  • Effectively sell-in new items, pricing, promotional programs, merchandising (POS and equipment), activities and programs that support Customer plans 
  • Learn all facets of customer dynamics and use understanding to align on customer priorities
    • Proactively anticipate customer needs 
  • Collaborate with peers to share best practices and strategies to drive customer satisfaction 
  • Integrate with the B2B Marketing Center to align efforts and execute on Customer Plans 
Qualifications

Key qualifications include, but are not limited to: 

  • 5+ years of experience in sales, marketing, or customer service roles 
  • High School diploma or equivalent required; Bachelor’s degree in business, marketing, or equivalent experienced preferred 
  • Experience managing customer relationships, and providing a high-level of customer service
  • Experience with negotiation, preferably via telephone 
  • Excellent written and verbal communication skills, particularly via telephone 
  • Proven track record of consistently growing accounts’ business 
  • Solid analytical and technical skills in MS Office and internal sales tools
  • "Team player" with demonstrated track record of collaboration of working with others to solve difficult problems and drive business improvement 
  • “Self-starter” with a concrete ability to work autonomously 

 

Technical Qualifications and Requirements:

  • The employee must have a space at the place of residence suitable for the installation of a Home Agent work station.
  • Work environment must be free from distractions, including any background noise that impacts the customer experience
  • The work environment should be kept in a tidy condition and suitable for safekeeping of confidential and sensitive customer information
  • Prior experience with setting up and troubleshooting remote workstation (i.e. computer, phone, modem, router, etc.) preferred. 
  • Must have an internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only). You may not use satellite internet providers. 
  • Your device must be directly connected to router/modem via Ethernet cable as you cannot use a wireless (WIFI) connection.
  • Must be able to certify compliance with requirements regarding internet speed and connection

BlueTriton Brands, Inc. (“BlueTriton”) is a water and beverage company in North America that produces and distributes a portfolio of brands of spring water, purified water, and other beverages, which include Poland Spring®, Deer Park®, Ozarka®, Ice Mountain®, Zephyrhills®, Arrowhead®, Origin™, Saratoga®, AC+ION®, Pure Life®, B’EAU®, and Splash Refresher™. BlueTriton also owns and operates ReadyRefresh®, a water and beverage delivery service for homes and offices.

Headquartered in Stamford, Connecticut, BlueTriton is a privately held company with operations and distribution primarily in the United States and Canada, employing more than 7,000 employees. BlueTriton manages water resources for long-term sustainability and helps protect more than 20,000 acres of watershed area owned by the company from harm and destruction. The company sources from 56 springs and has 30 production facilities across North America, with some verified to the Alliance for Water Stewardship Standard. BlueTriton is a Water Champion with The Water Council and has committed to be verified under their WAVE program.

BlueTriton Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. BlueTriton Brands is committed to providing reasonable accommodation for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please contact us at BlueTritonHR@bluetriton.com

 

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