Incident Manager

2 weeks ago


Austin TX United States TEKsystems Full time

Description:

Incident & Problem Manager With strong collaborative skills, you will work on the Service Operations team alongside SREs, Developers, and business partners with the express goal of rapid incident resolution in the event of a service outage or degraded customer experience. You will be expected to communicate the status of an incident, both internally and externally, influence technical specialists and organizational leaders, and be the single point of contact for the incident. The Incident & Problem Coordinator must excel at situational appraisal, problem analysis, troubleshooting methodologies, and communications. Key Qualifications — Experienced in major incident response and triaging problems related to critical services and infrastructure; exhibiting ownership in the investigation and resolution of incidents. — Demonstrated excellence communicating effectively under pressure, including partner engagement and escalations, crafting high quality stakeholder updates; ensuring communications are timely and meaningful. — Experienced as driver or leading contributor in post-incident review and root cause analysis; using five Whys and other methods to develop action items and lessons learned. — Depth of knowledge and understanding of incident and problem management KPIs, metrics, and tooling; capturing critical incident data accurately and transforming those metrics into valuable operational and business insights. — Proactive and curious; analysis of trends in incident and problem reports to assist in eliminating recurring incidents, surfacing problems before they become critical, and increasing overall efficiency. — Multi-Language Proficiency in Mandarin, Japanese, English (applicable to APAC roles only) Additional Tooling/Skills (helpful but not required) • Splunk log aggregation and analysis • Ticket tracking via ServiceNow, Jira, or similar • Data analysis and visualization using Excel, Numbers, Tableau or similar

Skills:

Incident management, Incident response, Problem management, issue management, Technical support, Itil, Root cause analysis

Top Skills Details:

Incident management,Incident response,Problem management,issue management,Technical support

Additional Skills & Qualifications:

Apple's incident management practice is surprisingly immature, and a lot of processes are not documented. This person MUST be okay with that - looking for someone who can "go with the flow" and use some common sense to reach resolutions, and also have confidence in their ability to leverage that autonomy. This is VERY important. Should be willing to roll up their sleeves and deal with lots of ambiguity, change, and do so enthusiastically.

Experience Level:

Expert Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


  • Incident Manager

    2 weeks ago


    Austin, TX, United States TEKsystems Full time

    TEKsystems is hiring for an Incident Manager based out of Austin, TX. This resource will work for a world-renowned technology company on a long-term basis. PLEASE NOTE: We cannot offer sponsorship, work on C2C, or do referral fees.Top Skills' Details1. A strong incident and problem management background. The # of incidents managed per week isn't...

  • Incident Manager

    2 weeks ago


    Austin, TX, United States TEKsystems Careers Full time

    *Description:* Incident & Problem Manager With strong collaborative skills, you will work on the Service Operations team alongside SREs, Developers, and business partners with the express goal of rapid incident resolution in the event of a service outage or degraded customer experience. You will be expected to communicate the status of an incident, both...

  • Incident Manager

    2 weeks ago


    Austin, TX, United States TEKsystems Careers Full time

    TEKsystems is hiring for an Incident Manager based out of Austin, TX. This resource will work for a world-renowned technology company on a long-term basis. *PLEASE NOTE*: We cannot offer sponsorship, work on C2C, or do referral fees. *Top Skills' Details* A strong incident and problem management background. The # of incidents managed per week isn't...

  • Incident Manager

    2 weeks ago


    Austin, United States TEKsystems Careers Full time

    *Description:* Incident & Problem Manager With strong collaborative skills, you will work on the Service Operations team alongside SREs, Developers, and business partners with the express goal of rapid incident resolution in the event of a service outage or degraded customer experience. You will be expected to communicate the status of an incident,...

  • Incident Manager

    2 weeks ago


    Austin, United States TEKsystems Full time

    Description: Incident & Problem Manager With strong collaborative skills, you will work on the Service Operations team alongside SREs, Developers, and business partners with the express goal of rapid incident resolution in the event of a service outage or degraded customer experience. You will be expected to communicate the status of an incident,...


  • San Antonio, TX, United States TEKsystems Full time

    Description:Incident Management:o Lead the resolution of major incidents across all IT services, coordinating efforts across multiple teams and vendors.o Ensure timely communication to stakeholders and leadership during incidents, providing regular updates on status, impact, and resolution efforts.o Facilitate post-incident reviews (PIRs) to identify root...


  • San Antonio, TX, United States TEKsystems Full time

    Description:Incident Management:o Lead the resolution of major incidents across all IT services, coordinating efforts across multiple teams and vendors.o Ensure timely communication to stakeholders and leadership during incidents, providing regular updates on status, impact, and resolution efforts.o Facilitate post-incident reviews (PIRs) to identify root...


  • San Antonio, TX, United States TEKsystems Careers Full time

    *Description:* Incident Management: o Lead the resolution of major incidents across all IT services, coordinating efforts across multiple teams and vendors. o Ensure timely communication to stakeholders and leadership during incidents, providing regular updates on status, impact, and resolution efforts. o Facilitate post-incident reviews (PIRs) to identify...


  • Winston Salem, NC, United States TEKsystems Full time

    Description:The VP, Incident/Problem Management is responsible for a small team of incident managers that provide 24x7 support for one of the most important SIFMUs in the US. This role will interact across the enterprise, engage with our external clients, and represent the company with our examining bodies specific to incident and problem management. This...


  • Riverwoods, IL, United States Discover Financial Services Full time

    Discover. A brighter future.With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you...


  • Arlington, TX, United States GM Financial Full time

    Overview:Opportunity to work in a hybrid model: Potential to work 4 days onsite and 1 day remoteWhy GMF Cybersecurity?Our Cybersecurity team is tasked with the security engineering, regulatory response, third party risk, and incident response capabilities necessary to secure GM Financial, the captive auto finance subsidiary of General Motors. Reporting...


  • Austin, Texas, United States TEXAS DEPARTMENT OF PUBLIC SAFETY Full time

    GENERAL OVERVIEWThe Cybersecurity Operations Analyst is responsible for executing complex information security and cybersecurity analysis tasks. Key responsibilities encompass incident response, endpoint detection and response (EDR) management, network analysis, digital forensics, email security, and various duties within the cybersecurity operations center....


  • Austin, Texas, United States Genius Road, LLC Full time

    Cybersecurity Incident Response Analyst Contract Duration: 6-12 months (+potential extension) Work Arrangement: Onsite in Austin, Texas Genius Road, LLC is seeking a Cybersecurity Incident Response Analyst to manage and operate an RSA Netwitness Platform. The ideal candidate will hold the Netwitness XDR Specialist Administrator Certification and will be...


  • Plano,TX-8383 DominionPkwy, United States Cognizant Full time

    This hybrid position is open to any qualified applicant in the United States. This position is hybrid in Plano, Texas. A qualified applicant must be local to this area or be open to relocation. Practice - CIS - Cloud, Infrastructure, and Security Services About Cloud Infrastructure & Security Services: Cognizant’s Cloud, Infrastructure, and Security...


  • Austin, Texas, United States IBM Full time

    OverviewIBM is on the lookout for a dedicated Cyber Security Incident Response Specialist to join our Cyber Security Incident Response team (CSIRT). This role is designed for a highly skilled technical security expert who will engage in complex and confidential investigations, addressing issues such as data breaches, advanced persistent threats, and malware...


  • Austin, Texas, United States IBM Full time

    Your Role and ResponsibilitiesThe role will be responsible for conducting forensic investigations and analysis in support of cyber incidents that are reported into the CSIRT team. This role will require the ability to triage and conduct thorough examinations of all types of digital media within a heterogeneous environment, the ability to determine...


  • , SC, United States Flexential Full time

    Job Description:Primary responsibility is to provide a superior customer experience through tactical troubleshooting, monitoring, and proactive incident resolution for Flexential's customer environments. It's vitally important that you are a strong communicator, resourceful, and articulate in communicating identified issues and resolution steps to bring the...


  • , SC, United States Flexential Full time

    Job Description:Primary responsibility is to provide a superior customer experience through tactical troubleshooting, monitoring, and proactive incident resolution for Flexential's customer environments. It's vitally important that you are a strong communicator, resourceful, and articulate in communicating identified issues and resolution steps to bring the...


  • Charlotte Corp, NC, United States Flexential Full time

    Job SummaryWe are seeking a highly skilled Incident Response Specialist to join our team at Flexential. As an Incident Response Specialist, you will be responsible for providing timely and effective support to our customers, ensuring that their technical issues are resolved quickly and efficiently.Key ResponsibilitiesInitial Analysis and Triage: Provide...


  • Austin, TX, United States TEKsystems Careers Full time

    This resource will work for a world-renowned technology company on a long-term basis. *A strong incident and problem management background. The # of incidents managed per week isn't particularly important here (clientaverages 5 incidents per week), but the confidence this person feels in handling incidents does. Payments background (would allow this person...