Incident Manager
2 weeks ago
*Description:* Incident & Problem Manager With strong collaborative skills, you will work on the Service Operations team alongside SREs, Developers, and business partners with the express goal of rapid incident resolution in the event of a service outage or degraded customer experience. You will be expected to communicate the status of an incident, both internally and externally, influence technical specialists and organizational leaders, and be the single point of contact for the incident. The Incident & Problem Coordinator must excel at situational appraisal, problem analysis, troubleshooting methodologies, and communications. Key Qualifications
- Experienced in major incident response and triaging problems related to critical services and infrastructure; exhibiting ownership in the investigation and resolution of incidents.
- Demonstrated excellence communicating effectively under pressure, including partner engagement and escalations, crafting high quality stakeholder updates; ensuring communications are timely and meaningful.
- Experienced as driver or leading contributor in post-incident review and root cause analysis; using five Whys and other methods to develop action items and lessons learned.
- Depth of knowledge and understanding of incident and problem management KPIs, metrics, and tooling; capturing critical incident data accurately and transforming those metrics into valuable operational and business insights.
- Proactive and curious; analysis of trends in incident and problem reports to assist in eliminating recurring incidents, surfacing problems before they become critical, and increasing overall efficiency.
- Multi-Language Proficiency in Mandarin, Japanese, English (applicable to APAC roles only)
- Splunk log aggregation and analysis
- Ticket tracking via ServiceNow, Jira, or similar
- Data analysis and visualization using Excel, Numbers, Tableau or similar
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Incident Manager
2 weeks ago
Austin, TX, United States TEKsystems Careers Full timeTEKsystems is hiring for an Incident Manager based out of Austin, TX. This resource will work for a world-renowned technology company on a long-term basis. *PLEASE NOTE*: We cannot offer sponsorship, work on C2C, or do referral fees. *Top Skills' Details* A strong incident and problem management background. The # of incidents managed per week isn't...
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Incident Manager
2 weeks ago
Austin, TX, United States TEKsystems Full timeDescription: Incident & Problem Manager With strong collaborative skills, you will work on the Service Operations team alongside SREs, Developers, and business partners with the express goal of rapid incident resolution in the event of a service outage or degraded customer experience. You will be expected to communicate the status of an incident,...
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Incident Manager
2 weeks ago
Austin, United States TEKsystems Careers Full time*Description:* Incident & Problem Manager With strong collaborative skills, you will work on the Service Operations team alongside SREs, Developers, and business partners with the express goal of rapid incident resolution in the event of a service outage or degraded customer experience. You will be expected to communicate the status of an incident,...
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Incident Manager
2 weeks ago
Austin, United States TEKsystems Full timeDescription: Incident & Problem Manager With strong collaborative skills, you will work on the Service Operations team alongside SREs, Developers, and business partners with the express goal of rapid incident resolution in the event of a service outage or degraded customer experience. You will be expected to communicate the status of an incident,...
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Incident Manager
2 weeks ago
Austin, TX, United States TEKsystems Full timeTEKsystems is hiring for an Incident Manager based out of Austin, TX. This resource will work for a world-renowned technology company on a long-term basis. PLEASE NOTE: We cannot offer sponsorship, work on C2C, or do referral fees.Top Skills' Details1. A strong incident and problem management background. The # of incidents managed per week isn't...
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Major Incident Management Analyst
2 weeks ago
San Antonio, TX, United States TEKsystems Careers Full time*Description:* Incident Management: o Lead the resolution of major incidents across all IT services, coordinating efforts across multiple teams and vendors. o Ensure timely communication to stakeholders and leadership during incidents, providing regular updates on status, impact, and resolution efforts. o Facilitate post-incident reviews (PIRs) to identify...
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Major Incident Management Analyst
2 weeks ago
San Antonio, TX, United States TEKsystems Full timeDescription:Incident Management:o Lead the resolution of major incidents across all IT services, coordinating efforts across multiple teams and vendors.o Ensure timely communication to stakeholders and leadership during incidents, providing regular updates on status, impact, and resolution efforts.o Facilitate post-incident reviews (PIRs) to identify root...
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Major Incident Management Analyst
2 weeks ago
San Antonio, TX, United States TEKsystems Full timeDescription:Incident Management:o Lead the resolution of major incidents across all IT services, coordinating efforts across multiple teams and vendors.o Ensure timely communication to stakeholders and leadership during incidents, providing regular updates on status, impact, and resolution efforts.o Facilitate post-incident reviews (PIRs) to identify root...
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Cybersecurity Incident Response Analyst
1 week ago
Austin, Texas, United States TEXAS DEPARTMENT OF PUBLIC SAFETY Full timeGENERAL OVERVIEWThe Cybersecurity Operations Analyst is responsible for executing complex information security and cybersecurity analysis tasks. Key responsibilities encompass incident response, endpoint detection and response (EDR) management, network analysis, digital forensics, email security, and various duties within the cybersecurity operations center....
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Cybersecurity Incident Response Analyst
2 weeks ago
Austin, Texas, United States Genius Road, LLC Full timeCybersecurity Incident Response Analyst Contract Duration: 6-12 months (+potential extension) Work Arrangement: Onsite in Austin, Texas Genius Road, LLC is seeking a Cybersecurity Incident Response Analyst to manage and operate an RSA Netwitness Platform. The ideal candidate will hold the Netwitness XDR Specialist Administrator Certification and will be...
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Incident Manager and Azure Platform Engineer
3 days ago
Plano,TX-8383 DominionPkwy, United States Cognizant Full timeThis hybrid position is open to any qualified applicant in the United States. This position is hybrid in Plano, Texas. A qualified applicant must be local to this area or be open to relocation. Practice - CIS - Cloud, Infrastructure, and Security Services About Cloud Infrastructure & Security Services: Cognizant’s Cloud, Infrastructure, and Security...
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Cyber Security Incident Response Specialist
2 weeks ago
Austin, Texas, United States IBM Full timeOverviewIBM is on the lookout for a dedicated Cyber Security Incident Response Specialist to join our Cyber Security Incident Response team (CSIRT). This role is designed for a highly skilled technical security expert who will engage in complex and confidential investigations, addressing issues such as data breaches, advanced persistent threats, and malware...
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CSIRT Incident Response Analyst
2 months ago
Austin, Texas, United States IBM Full timeYour Role and ResponsibilitiesThe role will be responsible for conducting forensic investigations and analysis in support of cyber incidents that are reported into the CSIRT team. This role will require the ability to triage and conduct thorough examinations of all types of digital media within a heterogeneous environment, the ability to determine...
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Manager, Community Services
2 weeks ago
Austin, TX, United States TEKsystems Careers Full timeThis resource will work for a world-renowned technology company on a long-term basis. *A strong incident and problem management background. The # of incidents managed per week isn't particularly important here (clientaverages 5 incidents per week), but the confidence this person feels in handling incidents does. Payments background (would allow this person...
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Arlington, TX, United States GM Financial Full timeOverview:Opportunity to work in a hybrid model: Potential to work 4 days onsite and 1 day remoteWhy GMF Cybersecurity?Our Cybersecurity team is tasked with the security engineering, regulatory response, third party risk, and incident response capabilities necessary to secure GM Financial, the captive auto finance subsidiary of General Motors. Reporting...
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Senior Manager, Cybersecurity Operations
2 days ago
Austin, Texas, United States Hampton North Full timeAbout the RoleWe are seeking a highly experienced Senior Manager, Cybersecurity Operations to lead our Incident Response team at Hampton North. As a key member of our cybersecurity leadership team, you will be responsible for developing and implementing strategies to enhance our incident response capabilities and ensure the highest level of security for our...
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ITSM Problem Manager
4 months ago
Austin, United States Texas Department of Aging & Disability Services Full timeJob Description: The Problem Manager role resides on the ITSM team and reports to the ITSM Director. Through analysis of problems and coordination with service owners to improve operations, this position will help manage and evolve, ITSM operations for the agency in a coordinated and collaborative way with other team members, business partners, and other...
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Cybersecurity Risk Management Specialist
2 weeks ago
Austin, Texas, United States University of Texas at Austin Full timePosition Overview: The University of Texas at Austin is seeking a dedicated Cybersecurity Risk Management Specialist to enhance our information security framework. Key Responsibilities: Develop and uphold comprehensive security policies, procedures, and standards to align with best practices and ensure adherence to relevant industry regulations.Create and...
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Problem Manager
2 weeks ago
Irving, TX, United States TEKsystems Careers Full time*Description:* The IT Problem Manager plays a critical role in identifying, analyzing, and resolving recurring incidents within the IT environment. This role focuses on minimizing customer impact and reducing the volume of support requests by addressing the root causes of incidents and preventing their recurrence. The IT Problem Management Specialist...
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IT Risk Management Specialist
2 weeks ago
Austin, Texas, United States augmentjobs Full timeJob DescriptionOverview: We are seeking a meticulous and insightful IT Risk Management Specialist to join our team at AugmentJobs. In this role, you will be tasked with identifying, evaluating, and mitigating IT-related risks that may affect our organization's operations and strategic goals. Your expertise will be vital in executing risk management...