Current jobs related to Customer Service - Houston TX United States - Harmer

  • Customer Service Professional

    4 weeks ago

    Houston, Texas, United States Service Experts Full time

    Job OverviewThe Customer Service Specialist role at Service Experts is a full-time, regular position that requires exceptional customer service skills and the ability to work effectively in a fast-paced environment. This position handles customer inquiries, resolves issues, and provides excellent customer service to ensure customer satisfaction.Estimated...

  • Customer Service Specialist

    1 month ago

    Houston, United States Service Experts Full time

    Position Title: Customer Service Specialist Reports To: General Manager or Office Manager Status: Full-time, Regular position Category: Customer Service/Support Location Name: Church Services Location Address: 10633 W. Little York Road, Suite 200, Houston, TX 77041 Join the team of experts and realize your true potential! Why You Should Join the Service...

  • Customer Service Representative

    1 week ago

    Houston, Texas, United States Veterans Canteen Service Full time

    About UsThe Veterans Canteen Service is a unique organization that puts veterans first. With over 78 years of service, we provide retail, food, coffee, and vending services to veterans and their caregivers in VA facilities across the country.Job SummaryWe are seeking Retail Sales Associates who enjoy working in a fast-paced environment and are committed to...

  • Customer Service Representative

    1 week ago

    Houston, Texas, United States Gordon Food Service Full time

    Company OverviewGordon Food Service Store is a retail division of Gordon Food Service, offering a fast-paced environment that allows you to balance your life and foster development for future growth.Our 170+ stores are the primary supplier for many small food service operators, families, non-profit organizations, caterers, and so much more.SalaryAs a Part...

  • Service Consultant/Customer Advisor

    3 weeks ago

    Houston, TX, United States Carmax Full time

    7116 - Gulf Freeway - 13100 Gulf Fwy, Houston, Texas, 77034 General Summary: Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair processes. Principle Duties and...

  • Customer Service Associate

    4 weeks ago

    United States, TX, Houston, 77002 Hertz Full time

    Wage: $15.00hr  The  Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and...

  • Customer Service Specialist Senior

    2 weeks ago

    Houston, United States Service Corporation International Full time

    Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Provides customer support for Contract to Cash team. Reconciles billing and payments on pre-need and at-need contract accounts. Applies experience and skills to resolve non-routine issues within procedures and policies; discusses and...

  • Service Consultant

    3 months ago

    Dallas, TX, United States Overseas Service Haus Full time

    Overview: If you are passionate about providing exceptional customer service and have a strong interest in the automotive industry, we encourage you to apply for the Sales and Service Advisor position at Overseas Service Haus. Join our team and help us drive customer satisfaction to new heights! Overseas Service Haus has delivered fast and easy service for...

  • Customer Service Representative

    1 month ago

    Austin, TX, United States PFS - Professional Financial Services Full time

    Do you take pride in having exceptional communication skills? Are you comfortable providing noteworthy customer service and building relationships along the way?Your skills could be used to work hand in hand in assisting our customers. With this role, you will have the opportunity to help them through their automobile financing needs both over the phone and...

  • Customer Service/ Pawnbroker

    2 weeks ago

    Dallas, TX, United States Insta-Cash Pawn Full time

    Insta-Cash Pawn is looking for individuals to join our team. Experience in the pawn industry is not required. We offer great benefits, employer-paid life insurance, paid vacation, sick time, and four paid holidays off. We offer competitive wages from $13 and up with opportunities to be as successful as you choose to be! This listing is for our Village...

  • Customer Service Representative

    2 weeks ago

    Elmendorf, TX, United States Conduent State & Local Solutions, Inc Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Service/Cashier

    3 days ago

    Kilgore, TX, United States Southern Multifoods, Inc. Full time

    You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.Basic Function:To operate cash register and assist with front line food preparation procedures. Also wipes tables, maintains clean...

  • Customer Service/Cashier

    3 days ago

    Hallsville, TX, United States Southern Multifoods, Inc. Full time

    You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.Basic Function:To operate cash register and assist with front line food preparation procedures. Also wipes tables, maintains clean...

  • Customer Service/Cashier

    3 days ago

    Etoile, TX, United States Southern Multifoods, Inc. Full time

    You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.Basic Function:To operate cash register and assist with front line food preparation procedures. Also wipes tables, maintains clean...

  • Customer Service/Cashier

    3 days ago

    Nacogdoches, TX, United States Southern Multifoods, Inc. Full time

    You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.Basic Function:To operate cash register and assist with front line food preparation procedures. Also wipes tables, maintains clean...

  • Customer Service/Cashier

    3 weeks ago

    Colleyville, TX, United States Southern Multifoods, Inc. Full time

    You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.Basic Function:To operate cash register and assist with front line food preparation procedures. Also wipes tables, maintains clean...

  • Customer Service/Cashier

    3 days ago

    Diboll, TX, United States Southern Multifoods, Inc. Full time

    You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.Basic Function:To operate cash register and assist with front line food preparation procedures. Also wipes tables, maintains clean...

  • Customer Service/Cashier

    3 days ago

    Tatum, TX, United States Southern Multifoods, Inc. Full time

    You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.Basic Function:To operate cash register and assist with front line food preparation procedures. Also wipes tables, maintains clean...

  • Customer Service/Cashier

    3 days ago

    Lufkin, TX, United States Southern Multifoods, Inc. Full time

    You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.Basic Function:To operate cash register and assist with front line food preparation procedures. Also wipes tables, maintains clean...

  • Customer Service/Cashier

    3 days ago

    Longview, TX, United States Southern Multifoods, Inc. Full time

    You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.Basic Function:To operate cash register and assist with front line food preparation procedures. Also wipes tables, maintains clean...

Customer Service

2 months ago

Houston TX United States Harmer Full time

We are searching for a Customer Service & Billing Manager for a growing and stable industrial services company in Houston. This position will supervise a team of 12.

Major Duties and Responsibilities:

  • Manages and maintains responsibility for the integrity and effective operation of all utility billing functions including: analyzing key performance metrics, review data for billing activities, customer service, account maintenance, and collections functions.
  • Provides day-to-day leadership, management and coaching of direct reports to ensure a high performance, customer service-oriented work environment which supports achieving the department and the Company's mission, objectives, and strategic plan.
  • Ability to multi-task and manage multiple projects concurrently while working with tight deadlines and shifting priorities.
  • Receives, investigates, and responds to difficult and sensitive problems and complaints in a professional manner; identifies and reports findings and takes necessary corrective action.
  • Ensures staff observe and comply with all Company policies, processes, and safety practices.
  • Provide support to ensure compliance with internal and external control standards and all mandatory regulatory and contractual requirements through the implementation and oversight, as well as through ongoing audits.
  • Stays abreast of new trends, innovations, and technological advancements in the utility billing and customer service field, analyzes all billing functions and processes, and designs and implements process improvement strategies for enhancing effectiveness and efficiency.
  • Ability to supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner.
  • Performs other duties as assigned and/or required.

Knowledge, Skills, and Abilities:

  • Experienced in managing all functions and employees associated with customer service billing, supervise customer service representatives and address customer inquiries.
  • Working knowledge of principles and best practices of billing operations, customer service, collections, accounting, and reporting.
  • Advanced skill in Microsoft Office Products (Excel, Word, Outlook, PowerPoint) and the ability to learn new software quickly.
  • Ability to prepare accurate billing related reports and analyses, with strong attention to detail.
  • Strong analytic, organizational, and communication skills.
  • Ability to build consensus through communication and shared decision-making.
  • Administrative ability and skill in maintaining effective customer relations; good judgement; tact, professionalism and courtesy.
  • Ability to plan and supervise the work of large and diverse groups of employees with motivation, customer satisfaction, and employee training and development.
  • Ability to work independently on assignments with limited supervision, exercising personal initiative and making informed decisions based on established policies and procedures.

Position Qualifications:

  • Minimum of three (5) customer service and billing management. This will include: Hiring, training, terminations, maintaining culture, creating a culture of accountability, and leading a team of at least 5.
  • Prior experience in accounting is preferred.